Allen Turner Chevrolet - Service Center

I bought my car there and have it serviced there. I am very satisfied with all the employees and the service. They made my buying experience very pleasant and I have always received great service from I am very satisfied with all the employees and the service. They made my buying experience very pleasant and I have always received great service from the service dept. Very satisfied. More

Satisfied Customer Turner Chevrolet did a great job, in the time frame originally estimated and the bill was less than expected. Meghen did a great job on keeping us inf Turner Chevrolet did a great job, in the time frame originally estimated and the bill was less than expected. Meghen did a great job on keeping us informed of the work and seemed very knowledgeable about the vehicle. I will continue to do business with Turner Chevrolet. More

Tire Issue The service associate assigned to me was very helpful as was the service department manager. Bridgestone tires have an issue that needs to be resolved The service associate assigned to me was very helpful as was the service department manager. Bridgestone tires have an issue that needs to be resolved before I get my next tire rotation and find it necessary to switch brands of tires. More

Customer Service The dealership displayed great customer service. The associate I spoke with, Zachary Lombardo, was thorough and expressed a genuine concern of my auto The dealership displayed great customer service. The associate I spoke with, Zachary Lombardo, was thorough and expressed a genuine concern of my auto service experience. The waiting area was welcoming. I would definitely recommend this dealership and service center to others. More

Scratch Repair Allen Turner Chevrolet in Crestview FL is top notch. I noticed a scratch on my truck after taking it home from their shop and although the scratch wa Allen Turner Chevrolet in Crestview FL is top notch. I noticed a scratch on my truck after taking it home from their shop and although the scratch wasn't noticed until after the fact, they repaired it back to new status. The Service Manager, Larry, and Service Writer, Zack, always treat me with a great deal of respect and professionalism. More

Excellent Customer Service The local Honda dealership would not honor the extended warranty and was very rude. David Cain was very instrumental in getting me the assistance nee The local Honda dealership would not honor the extended warranty and was very rude. David Cain was very instrumental in getting me the assistance needed for the repair of my car to figure out the problem. Larry V in Service was very friendly and hepful as well. I have not had a bad experience with this dealership in any capacity and I have bought two cars with them within 1 year. I would recommend them to anyone. More

from loaner to fixed vehicle.... From the time I was offered my loaner. I had some really great service. I was impressed by the offer and then was very happy to discover that my car From the time I was offered my loaner. I had some really great service. I was impressed by the offer and then was very happy to discover that my car only needed another 4 or 5 days and then the condenser was fixed and ready for me to pick up. Pick up was fast. They were practically waiting with my keys in hand. More

Quality work Great dealership with a friendly staff. My husband and I have brought our vehicles here a few times and have never had any issues. We'll continue to k Great dealership with a friendly staff. My husband and I have brought our vehicles here a few times and have never had any issues. We'll continue to keep taking our vehicles here. More

Just don't care about customers unless they pay. I came in on April 20th with a letter describing the issue my car was having. It took a bit to locate the special service in the system they said I w I came in on April 20th with a letter describing the issue my car was having. It took a bit to locate the special service in the system they said I was covered just make an appointment. Three employees said I was good, the front tech even checked with a person in the back to verify. The person said "we cant find the recall letter, but since you have the letter and the issue you described we will help you out". Another employee actually found the special issue in the system and said "you are covered just make the appt" then went into detail on my recall. I asked if they wanted to diagnose my car while i was there and the check engine light was on they said "no, we will check it on your appt date". I arrived on time for my appt on April 25 at 9am they said it would take a few hours. A day and a half later I received no calls, but I called 8 times with nobody returning my call even when I talked to the GM, who sounded as if I was inconveniencing him, and still did not receive a call back. The second time I called,on April 26, I was talking to the front tech on the phone and the service tech over heard the conversation and then talked to me about my car and notified me that there is something wrong with my throttle body and it is not covered under the special warranty. I was told it was caused by water intrusion into an electrical panel. The leak was in my windshield, and if they replaced the part then they would not get paid the $1200 for doing the work. I then spoke to the service manager and he explained the same thing. I felt as if the service department did not want to do the work and blew me off for a day and a half until they found a reason to NOT do the special recall. I did not pay a diagnostic fee because they said it was not a full check, but a partial check. A day and a half for a partial check and a reason why not to do a service they may not get paid for. So now I am stuck just waiting until the issue presents itself again and hoping I'm not on the highway or going at a high speed when it occurs. GREAT service for a customers safety and who currently own 2 Chevy vehicles. I also owned a Monte Carlo that I traded for the impala I am having the problem with. Maybe it's time to go back to import. More

Quick and friendly service The service center was very friendly and got my car back as soon as I got there. I will be returning for my next 5k mile oil change. The service center was very friendly and got my car back as soon as I got there. I will be returning for my next 5k mile oil change. More