Allen Turner Chevrolet - Service Center

Bought my 2013 Equinox at this dealership. I have had it serviced with them ever since. Never had a problem with the dealership! I stay at the dealership and wait on my car, very nice atmospher I have had it serviced with them ever since. Never had a problem with the dealership! I stay at the dealership and wait on my car, very nice atmosphere. More

Oil Change I had no issues the employees or facilities, it took almost an hour and a half to complete my oil change. I scheduled an appointment and arrived at th I had no issues the employees or facilities, it took almost an hour and a half to complete my oil change. I scheduled an appointment and arrived at the dealership early. I was a previous customer so there was no need for entering my information in their system. More

inconsistent customer service I was disappointed with the initial check in. The only service writer available was the service manager so I had to wait for for a while to get checke I was disappointed with the initial check in. The only service writer available was the service manager so I had to wait for for a while to get checked in although I had made an appointment for an oil change and some warranty work on my A/C. The service manager seemed to notice I was getting frustrated and had Craig get me checked in but I still had to wait for the service manager to verify my warranty info was in the system. The best person working in service is Meagan. She is competent and always keeps me informed about what is going on with my vehicle. Although everything didn't go well in the work on my vehicle she kept me informed. As former service manager I understand that things happen during maintenance and as long as I'm kept in the loop I am happy. More

Great Customer Service Allen Turner makes you feel welcome when you walk in. They are always helpful and every time I come in to have maintenance on my car done, they make Allen Turner makes you feel welcome when you walk in. They are always helpful and every time I come in to have maintenance on my car done, they make me feel important. And the personnel there are not Pushy sales Reps. They Actually care about their customers. More

Scheduled maintenance Very pleased with the service department in Crestview. We are still trying to pair my iPhone with the voice command feature. GM engineering is suppose Very pleased with the service department in Crestview. We are still trying to pair my iPhone with the voice command feature. GM engineering is supposed to be getting back with us on that. More

Great service Went in for what I thought was a fan belt squeak, mechanic instantly identified it as a manifold problem which is covered by warranty. Provided a ver Went in for what I thought was a fan belt squeak, mechanic instantly identified it as a manifold problem which is covered by warranty. Provided a very nice loaner vehicle overnight while they repaired my car. More

Fast Friendly Professional Service These people are Pros and you can tell they appreciate your business. We will entrust all of our vehicles to the Allen Turner organisation.thanks These people are Pros and you can tell they appreciate your business. We will entrust all of our vehicles to the Allen Turner organisation.thanks More

Understaffed, nice service department, poor help up front Made an appointment one week to get a key fob fixed, less than 36k miles on the car. Told Doyle I assumed it would be under warranty. Doyle was nice Made an appointment one week to get a key fob fixed, less than 36k miles on the car. Told Doyle I assumed it would be under warranty. Doyle was nice and knowledgeable. Also stopped at parts to order some touch of paint for my dad's truck. The next Wed, 10/4, I came in and dropped my key off early. Got a call back same day(VERY HAPPY ABOUT THAT). said it was ready but I needed to come back with my car to get it reprogrammed. I showed up the next morning and spoke with, I believe her name was Mindy? She said I needed to go to parts dept window. Nobody there for about 10 minutes. you could tell people were in the back but no one seemed to want to man the desk. When I got someone to come up there I mentioned the paint, but regarding the key he said I needed to go back to Mindy. They found the key up there, then took the car back at 8:02. I asked how long it would take and she said Twenty minutes. An hour and a half later, they were finishing up with my car, the guy who worked on it came up to talk to me, bigger guy with a beard, nicest guy in the world. Explained to me that there was a problem and they got it worked out. I mentioned, during the hour and a half wait that I work in sales for a living, and that their department was understaffed, and people didn't seem to want to help. She said thank you, that she agreed. I feel like she didn't present herself to me as someone that wanted to go find out why my car was taking so long. She just wanted to sit at her stool behind her computer and not be helpful. I am a Christian, newly enveloped in my faith, and I am not trying to hurt anyone's job or anything, but the people that actually worked on the car were friendly and helpful. But the people that work at the parts desk didn't seem to want to be helpful, and the girl at the service desk was not very helpful at all. Even Doyle from the week before, was pretty good with his service. Then they tried to charge me, at which point the girl went outside to speak with the manager, then came back in and didn't charge me. I am sorry, but I expect customer service from a professional organization than the girl that worked at the front desk. More

Oil change service Very quick service friendly staff and pleasant waiting area to include WiFi. Also received a military discount which was greatly appreciated. The cof Very quick service friendly staff and pleasant waiting area to include WiFi. Also received a military discount which was greatly appreciated. The coffee and donuts were a real plus More

Always an awesome experience!! Service at Allen Turner Chevrolet is ALWAYS an awesome experience and I will continue to take my vehicle here..Megan is my GO TO person for all my ser Service at Allen Turner Chevrolet is ALWAYS an awesome experience and I will continue to take my vehicle here..Megan is my GO TO person for all my services..She is super professional and personable at the same time..Hard to find that combination!! More