Allen Turner Chevrolet - Service Center

Communication Error Fixed I had a really bad experience during a service visit 10 Nov due to lack of communication from one of the service department employees. Within a coupl I had a really bad experience during a service visit 10 Nov due to lack of communication from one of the service department employees. Within a couple hours of reporting the incident, Larry Vickrey called me to rectify the incident. We have had great experiences with this service department in the past and my confidence in their customer service is restored. More

Not what it used to be I have been using the service center since 2002. I normally get good service and they are very thorough. My last experience was not good. I made a I have been using the service center since 2002. I normally get good service and they are very thorough. My last experience was not good. I made a 7:30 am appt and dropped my truck off the night before. I made an early appt so I could get my truck back early enough to make an out of town trip. It took them until 10:30. 3hrs for an oil change, tire rotation and courtesy check. Then when i picked it up i was low on brake fluid and the windshield wiper reservoir was not refilled. My paperwork/receipt had the wrong milage listed for vehicle in and out. The sticker in the windshield also had the wrong milage (probably took it off the paperwork). There was also no sheet documenting what they checked (tire pressure, battery, etc). I'm hoping this is an isolated incident or I'll be looking for a new dealership. More

Normal service Have dealt with dealership since 2014 and never had a problem. Easy to set up appointment with computer and usually complete within an hour or so. Have dealt with dealership since 2014 and never had a problem. Easy to set up appointment with computer and usually complete within an hour or so. More

Trunk problem They Broke my key fob. Did not fix my trunk. Told me it needed new cable and the car has no cable. Turned out it was just a relay. Fixed myself They Broke my key fob. Did not fix my trunk. Told me it needed new cable and the car has no cable. Turned out it was just a relay. Fixed myself More

Very pleasant and rewarding experience Everyone at your dealership was very professional and courteous. They were timely and the work was spot on. Thank you for treating me like family Everyone at your dealership was very professional and courteous. They were timely and the work was spot on. Thank you for treating me like family More

Fast, efficient service Was immediately greeted when walked in door. Mr. L Horton was terrific. He was knowledgeable and personable when additional repairs were suggested. Was immediately greeted when walked in door. Mr. L Horton was terrific. He was knowledgeable and personable when additional repairs were suggested. He made a tedious wait enjoyable. More

Outstanding My expectations were greatly exceeded. I was early for my appointment, but the delightful lady who checked me in assured me the service would be accom My expectations were greatly exceeded. I was early for my appointment, but the delightful lady who checked me in assured me the service would be accomplished as quickly as possible; and it was! More

Happy Experience Doyle Horton was very friendly and kept me informed throughout my service visit. I definitely hope he takes care of me the next time I'm there. He's Doyle Horton was very friendly and kept me informed throughout my service visit. I definitely hope he takes care of me the next time I'm there. He's a great addition to the service team. More

Amazing! My experience was awesome. Honest, top quality service!! They went above and beyond!! Highly recommend this business!!! I will be back to do busines My experience was awesome. Honest, top quality service!! They went above and beyond!! Highly recommend this business!!! I will be back to do business with them again!!! More

Great service Service department staff are very helpful, knowledgeable and provide excellent service. They were very helpful and assisted me with drop off pick up t Service department staff are very helpful, knowledgeable and provide excellent service. They were very helpful and assisted me with drop off pick up to work. Everyone I encountered were smiling and helpful. More