Allen Turner Chevrolet - Service Center

Service based on mileage A little lengthy wait (2+ hours) for an oil change and replacement of a "cabin filter." Karen was apologetic and this made the wait a bit more tole A little lengthy wait (2+ hours) for an oil change and replacement of a "cabin filter." Karen was apologetic and this made the wait a bit more tolerable. More

Excellent customer service. Very pleased with my first experience at Allen Turner. Doyle my service representative was excellent in explaining the repair and having the car back Very pleased with my first experience at Allen Turner. Doyle my service representative was excellent in explaining the repair and having the car back to me as promised. More

transmission repair I was able to get my 2013 Suburban in right away! Repair took longer than expected due to parts delay but, overall, a great job! I was able to get my 2013 Suburban in right away! Repair took longer than expected due to parts delay but, overall, a great job! More

Duramax Friendly service tech. Very disappointed that a large volume dealership didn't stock a Def pump. It's a very common problem on the diesel trucks and C Friendly service tech. Very disappointed that a large volume dealership didn't stock a Def pump. It's a very common problem on the diesel trucks and Chevrolet knows this. Hint the reason for the special warranty. More

Amazing Experience! Amazing Team The Allen Turner Chevrolet Service Department always exceeds my expectations. This team treats each customer like Family. They are helpful, experience The Allen Turner Chevrolet Service Department always exceeds my expectations. This team treats each customer like Family. They are helpful, experienced, knowledgeable and friendly beyond description. More

My service experience Great overall experience. Would recommend to anyone who purchases a vehicle from this dealership. I bought my truck and have had it serviced here for Great overall experience. Would recommend to anyone who purchases a vehicle from this dealership. I bought my truck and have had it serviced here for every service I’ve had performed. More

Communication Error Fixed I had a really bad experience during a service visit 10 Nov due to lack of communication from one of the service department employees. Within a coupl I had a really bad experience during a service visit 10 Nov due to lack of communication from one of the service department employees. Within a couple hours of reporting the incident, Larry Vickrey called me to rectify the incident. We have had great experiences with this service department in the past and my confidence in their customer service is restored. More

Not what it used to be I have been using the service center since 2002. I normally get good service and they are very thorough. My last experience was not good. I made a I have been using the service center since 2002. I normally get good service and they are very thorough. My last experience was not good. I made a 7:30 am appt and dropped my truck off the night before. I made an early appt so I could get my truck back early enough to make an out of town trip. It took them until 10:30. 3hrs for an oil change, tire rotation and courtesy check. Then when i picked it up i was low on brake fluid and the windshield wiper reservoir was not refilled. My paperwork/receipt had the wrong milage listed for vehicle in and out. The sticker in the windshield also had the wrong milage (probably took it off the paperwork). There was also no sheet documenting what they checked (tire pressure, battery, etc). I'm hoping this is an isolated incident or I'll be looking for a new dealership. More

Normal service Have dealt with dealership since 2014 and never had a problem. Easy to set up appointment with computer and usually complete within an hour or so. Have dealt with dealership since 2014 and never had a problem. Easy to set up appointment with computer and usually complete within an hour or so. More

Trunk problem They Broke my key fob. Did not fix my trunk. Told me it needed new cable and the car has no cable. Turned out it was just a relay. Fixed myself They Broke my key fob. Did not fix my trunk. Told me it needed new cable and the car has no cable. Turned out it was just a relay. Fixed myself More