Allen Turner Chevrolet - Service Center

Great people The people here are great do an awesome job and are really polite would tell everyone to go here to buy or have your vehicle serviced. Great people to The people here are great do an awesome job and are really polite would tell everyone to go here to buy or have your vehicle serviced. Great people to deal with More

The Dreaded Check Engine Light No time is good for a check engine light, but it's really inconvenient when your truck is loaded to move. I stopped at Allen Turner and Doyle was gre No time is good for a check engine light, but it's really inconvenient when your truck is loaded to move. I stopped at Allen Turner and Doyle was great. They squeezed me in and got the problem taken care much faster than expected. I've never been disappointed with the service center. They're always friendly and helpful. More

They WILL go the extra mile! So IF you ever experience a problem they will go out of their way to make it right for you. (Within reason, this is a business). The staff seems like So IF you ever experience a problem they will go out of their way to make it right for you. (Within reason, this is a business). The staff seems like it is always changing but theyre always super friendly and very polite. The professionalism is definitely there with the manager. Being in the waiting room and listening to a lady who was a little disgruntled about her vehicles repair. Turns out it was just a misunderstanding on the write up of her repair time. The staff gave her many options to accommodate her and all i can say when the manager spoke to her was, WOW. He went above and beyond to make it right for her by diligently aquiring her a loaner vehicle. Seems like the repair length was going to be longer than initially described. She left happy it seemed. Really great to hear managers actually care about the needs of their customers. Great job! More

AVOID THIS DEALERSHIP! LOTS OF PROBLEMS...STAY AWAY! After recieving a quote to fix the AC on our 2015 Suburban we were told that the problem was addressed in a GM special LOTS OF PROBLEMS...STAY AWAY! After recieving a quote to fix the AC on our 2015 Suburban we were told that the problem was addressed in a GM special coverage service bulliten (17336-02), but because we had 82k miles on the vehicle we would not be offered any financial assistance. This was in December of 2017. We saved our money and tried to schedule an appointment to have the work done in February of 2018, but the reps in the service department never called us back. We had to keep calling until someone would take care of us. This seemed to annoy them. When we drove an hour to the appointment we were told that there were additional steps required to perform the service that were not on the original quote and it would cost over $100 more. No explanation was given so we were left to assume it was just a sloppy and incomplete quote. They didn’t touch the vehicle until an hour after the scheduled appointment time and then after waiting several hours they said that they would need to keep it overnight. When my wife went to get her purse the guy working on the car was surprised and asked her what she was doing because he’d be done in less than 30 minutes. Obviously poor communication between the front office and the people working on the vehicles. During the several hours of waiting someone told my wife about the GM dealer empowerment bulliten that applies to vehicles with special coverages. She decided to ask if the service representative would use the policy evaluation tool to see if GM would offer any assistance on our AC repair. The representative didn’t have any idea what we were talking about. We eventually found someone who did run the policy evaluation tool and told us that GM was offering $300! GREAT NEWS! Except then the rep informed us that because of “bad blood” between us and the dealership they wouldn’t be offering us any of that money. They went on to give the normal speech about completing a 27 point inspection, but when asked what that consisted of nobody would tell us. I just don’t think this dealership likes getting asked questions. They also refused to tell us what “bad blood” meant, but when my upset and confused wife was leaving they were sure to tell her to give them “high scores” on the survey! I don’t think so. The worst part is that after the vehicle was taken home we looked at the new combination cooler that we just spent about $900 for and realized that the AC condenser shield assembly was NOT installed! This is step 4 in the service bulliten that THEY HANDED US! QUOTE- “Verify if an air conditioning condenser shield assembly is installed on the NEW air conditioning condenser...” Without this installed we are going to be right back here where we started when the AC goes out again! When we called the service department they said we would need to drive back to the dealer so they could see what we were talking about and verify that there was a problem. Absolutely ridiculous. Yeah, let’s take another 4-5 hours out of our day to let them keep working on our vehicle. This might have gotten caught if they showed us their work instead of just tossing us the keys and saying goodbye. We are done with this dealership and are warning all of our friends and family to stay away. They also left rags in my engine compartment and gave the vehicle back to me with all four tires under 30 psi. I guess these items are on their mystical “27 point inspection”, but who cares right? It’s not their vehicle... Finally, a previous employee of this dealership posted a horrible review on Yelp a few months ago warning potential customers of the “unethical stuff” that they do to include lying about performing inspections. It was so bad that she quit for moral reasons. AVOID THIS PLACE AT ALL COSTS More

Blessed to have met these people Returning home from vacation on a Friday afternoon is not the time you want to see your engine light and truck shut down. Yet I was blessed to have t Returning home from vacation on a Friday afternoon is not the time you want to see your engine light and truck shut down. Yet I was blessed to have this happen a few miles from Allen turner Chevrolet Upon arrival I was greeted by Doyle who seemed to be concerned and told me to sit tight while he checked to see what he could do. I know he pulled some strings for me to get me home. I believe Nate was the repair person he got to fix my truck. Meanwhile as we waited my wife decided to test drive a vehicle and found the sales dept to be as helpful as your service dept. I cannot overstate how much I appreciate the help I received. Help is one thing but kindness is another and the attitudes of those I met at this dealership were far above what one would anticipate finding. Thank you again to all who assisted us and may God bless you. And yes I would without reservation refer this dealership to everyone I know m More

Time spent Thankful to have two oil changes free but the length of time it takes even though we have scheduled an appointment seems to take to long. Thankful to have two oil changes free but the length of time it takes even though we have scheduled an appointment seems to take to long. More

Oil change I came in for an oil change and was informed about some other emerging issues. This attention to detail stopped issues before they arose. I also like I came in for an oil change and was informed about some other emerging issues. This attention to detail stopped issues before they arose. I also likes that my service rep walked away from her desk yo cone and talk to me instead of calling out my name. This gives their service a personal touch. More

good and bad and costly! The technician diagnosed a "mangled and broken washer bottle". The bottle was perfect; the hose was disconnected and was reattached and is working fi The technician diagnosed a "mangled and broken washer bottle". The bottle was perfect; the hose was disconnected and was reattached and is working fine. Need the $106.74 (diagnostic fee) refunded! Problem was fixed in 1/2 hour. Repair shop owner was offended with your technician's comments. Your office employees at the service desk are super nice and helpful. More

Service Great experience at n allen turner in Crestview. They helped me right away with no hassel. They were very knowledgeable on my truck. Thank you Great experience at n allen turner in Crestview. They helped me right away with no hassel. They were very knowledgeable on my truck. Thank you More

2nd time in I’ve been here for two problems so far and both times I’ve found the service department people to be amazing to work with. They’re kind, explain thing I’ve been here for two problems so far and both times I’ve found the service department people to be amazing to work with. They’re kind, explain things to me in a way I can understand, and make me feel comfortable and confident my car is in good hands. Both times I’ve dealt with mainly Doyle and he’s been great. He’s exceptional at his job and deserves some credit and positive feedback. I will be back for any future servicing I need mainly thanks to him, however the entire department in service are great. More