Allen Turner Chevrolet - Service Center

Went the extra step for me While pulling a camper from Laurel Ms to Tampa Fl I started having trouble with my trailer lights. I pulled off the road & spent the night at a Wal-M While pulling a camper from Laurel Ms to Tampa Fl I started having trouble with my trailer lights. I pulled off the road & spent the night at a Wal-Mart . Pulled up to the local Chevy dealership. Arrived early on a Saturday morning. The team started arriving & starting taking care of me. The tech found the problem, but did not have the part in stock. He then found the nearest dealer that had that part in stock. He called them & set me up for an appointment. Remember this is a Saturday morning. He gave me the name to ask for & the part # for what I needed. He went out of his way to help me. GREAT CUSTOMER SERVICE. Thank yall so much. More

Could not have been better. It is the people that work for you that makes your service great. Doyle was very helpful. He did call when he said he would and kept me updated on e It is the people that work for you that makes your service great. Doyle was very helpful. He did call when he said he would and kept me updated on everything. Made sure I had a car to drive as promised. I gave Doyle the highest stars as he deserves it. Very satisfied with Allen Turner Chevrolet More

Great Service, Customer Care I was able to drop the Tahoe off the night prior using the key drop box. The vehicle 7,500 mile check was done early the next day. They called to say I was able to drop the Tahoe off the night prior using the key drop box. The vehicle 7,500 mile check was done early the next day. They called to say it was ready. I couldn’t get there until the end of the day and the service representative was very helpful in making sure I knew how to retrieve my keys. Thanks! More

Great Service! I recently had to take my car in for the 90,000 mile throttle body cleaning and was treated the the same friendly environment that I have come to expe I recently had to take my car in for the 90,000 mile throttle body cleaning and was treated the the same friendly environment that I have come to expect from Allen Turner Chevrolet. The service writer was very professional, the mechanic took care of my vehicle in a timely manner and every employee I came into contact with made me feel welcome. More

Vehicle Service My vehicle was due service at the 7500 mile. I made an appointment for 1430 and arrived about 15 minutes early and my vehicle was completed before 15 My vehicle was due service at the 7500 mile. I made an appointment for 1430 and arrived about 15 minutes early and my vehicle was completed before 1500. They did a great job and it was very timely. The service department explained to me everything they were doing and after it was completed, they explained again what was done. They are great and I would recommend them to anyone. More

Great service! Great service and you receive your car back in a timely manner. I recommend this dealership to everyone who needs their car serviced in the near futur Great service and you receive your car back in a timely manner. I recommend this dealership to everyone who needs their car serviced in the near future! More

running late took longer than expected to change oil and rotate tires and did not inform customer that they were running late. people do have other things to do s took longer than expected to change oil and rotate tires and did not inform customer that they were running late. people do have other things to do sometime rather than wait. More

The Absolute Best in Service! Took my car in for regular servicing and an issue later developed. The staff was exemplary; Doyle,( Service Dept. agent, Glen (Servide Dept Manage Took my car in for regular servicing and an issue later developed. The staff was exemplary; Doyle,( Service Dept. agent, Glen (Servide Dept Manager) and Craig( Shuttle Service), were extraordinary. Allen Turner must be doing something right. Absolute best in service on the Emerald Coast. More

Issues but corrected overall. This is the second time that I had work done by Allen Turner Chevrolet and I had issues with the service. The first time was just an oil change, This is the second time that I had work done by Allen Turner Chevrolet and I had issues with the service. The first time was just an oil change, which was supposed to take 45 minutes and it ended up taking 3 hours. Because of my poor experience, I was not charged for the oil change. I appreciated the service members in taking care of me like that. I was told that a mechanic had been fired or walked off the job and that was the reason for the delay. My latest episode was with the rear brakes on my Chevy Silverado. I brought it in a little over a month ago to have the rear brakes changed. The mechanics did this in a timely manner and everything seemed fine. Shortly after the service, my Service Break Light starting coming on intermittently. As time passed the light came on more frequently until it would come on and stay on from the time I started the truck to the time I shut off the engine. I made an appointment and brought the truck back to Allen Turner's service department to get it checked out. After the technician surveyed the truck they realized that the brake fluid level was extremely low, which is strange since I just had the brakes replaced a little over a month prior. One would think that the fluid would be topped off at the time brakes were serviced. Anyway the technician identified that the break drums were very rusted, which I knew this when I took the truck in to get the brakes replaced. I do not know why this was not mentioned then. So, I paid to get the drums replaced. When I picked the truck up and as I was driving out of the parking area I heard a loud rubbing noise coming from the rear wheels. So I immediately turned around and took it back to the service department. The technician that did the work had already left, so another tech came out and test drove the truck. He heard the noise also and immediately said that something was obviously wrong. This meant that I had to leave the truck again over night. When I called the next day, I was informed that they had to replace the wheel cylinders, which were rubbing on the new brake drums. Since I went through so much hassle they made good by not charging me for the cylinders, I picked the truck up and as I drove away the brakes seemed a little sluggish and they went almost all the way to the floor board. I thought this might be a temporary thing and I figured I would drive it a little and see if it would correct itself. Unfortunately it did not. I brought it back to the service department where I noticed that the right side drum was leaking brake fluid. A technician came out and looked at it and estimated that the wheel cylinder was defective. This meant that I had to leave it again. This was a Friday and I was told the parts had to be ordered and that it would not be ready until Monday. I was offered and given a loaner vehicle, which was very appreciated. At the end everything was satisfactorily repaired. One major note I would to make is that the service member Doyle was the person I dealt with on my last few visits,. He was very sincere and apologetic the entire time. He did everything in his control to make things right for me. I felt bad for him, because I could feel his embarrassment with the issues I was having. Mainly because of him, I will continue bringing my vehicles to Allen Turner for service. I also plan on buying a new vehicle from Allen Turner in the near future, At least I will give them the first opportunity to earn my purchasing business. Please do whatever you can to keep Doyle employed at your company His professionalism was remarkable and he offers outstanding customer service. Sincerely, Tom Bragg More

Fast and efficient service. When bringing my 2014 Chevrolet Silverado in to Allen Turner Chevrolet for a routine service, there were some repairs that needed to be made on my veh When bringing my 2014 Chevrolet Silverado in to Allen Turner Chevrolet for a routine service, there were some repairs that needed to be made on my vehicle. Megan came to me with a list of these repairs along with the price at which time I approved the repair. She thoroughly explained the repairs to be performed on my vehicle and gave me a timeframe of one hour. My truck was repaired and ready to go in 45 minutes. I appreciate her willingness and knowledge in answering my questions regarding these repairs. I would recommend Allen Turner Chevrolet to my friends and family. More