Allen Samuels of Jackson - Service Center

Quick tire replacement Long story short, we had hit a pothole on I40 west of Nashville while driving to Memphis. Nobody nearby had a tire to fit. Called ahead and spoke with Long story short, we had hit a pothole on I40 west of Nashville while driving to Memphis. Nobody nearby had a tire to fit. Called ahead and spoke with Steve. Told him we were about 90 minutes away. He was very helpful and made sure that they would have a replacent tire available. When we arrived Chris was already aware of our situation. Super fast, very friendly. They even put our luggage back in the trunk when they were finished. More

Condescending Jerk MY 2013 Jeep Wrangler had a alarming amount of water after a hard rain. I wanted the leak fixed. Jimmy began to inform me that Jeeps Wranglers leak! H MY 2013 Jeep Wrangler had a alarming amount of water after a hard rain. I wanted the leak fixed. Jimmy began to inform me that Jeeps Wranglers leak! He became fixated on the jeeps mileage and I should answer with sir. I stated that the odometer is not the issue. I ask when I could bring the Jeep in for testing and he kept insisting on mileages. After approximately 15 minutes of his attitude, I left. I called another Jeep dealership to fix the leak. More

We have felt like since we brought our car from here we have been pushed around ever since. We are very unhappy customers. We will never buy a car from here again. have been pushed around ever since. We are very unhappy customers. We will never buy a car from here again. More

My visit with Alan Vines service department was phenomenal! The moment I walked in I was greeted by Scott and his staff. Unfortunately, I had to bring my car in around 4:30 that day, when I assume phenomenal! The moment I walked in I was greeted by Scott and his staff. Unfortunately, I had to bring my car in around 4:30 that day, when I assume they were trying to wrap up their day, but I was immediately welcomed and my needs were addressed! I have been to previous dealerships where I have been made to feel like I was bother, or my time was of no value, but not at Alan Vines! I was treated like a valued customer. The service department should definitely receive a pat on the back for excellent guest service and a special thank you for Bill Welch for following up with my visit. Thank you for applying these things that may seem so minute to your service because being a satisified customer means everything! More