Allen Samuels of Jackson

After negotiating for a 2012 Sonata Limited, which was brought in from another dealer, we drove in from Jonesboro, Ar to pick up and bring home our new car. The negotiation went smoothly and we felt we brought in from another dealer, we drove in from Jonesboro, Ar to pick up and bring home our new car. The negotiation went smoothly and we felt we got a good deal. When we walked in the doors of the Alan Vines dealership, Mike Jager rolled out the Red Carpet as if we were royalty. During the time we were there, Mike and the others were respectful, courteous, and most patient with us and willing to go the extra mile because we took up a lot of his time. There was no pressure from anyone, PERIOD!! For someone who has been buying new cars for 50+ years, this treatment was a revelation. We are already looking forward to our next trip to buy a new car at Alan Vines. They make it so easy! More

The overall experience was nice. The employees were very professional, and helped me get what i was looking for. The price was very reasonable, and helped me come to my decision a little bit easier. professional, and helped me get what i was looking for. The price was very reasonable, and helped me come to my decision a little bit easier. More

On 11/7/11,my husband and I drove in and were greeted by a very nice salesman with a "soft" approach who inroduced himself and offered to show us whatever we were interested in. He patiently allowed us to l a very nice salesman with a "soft" approach who inroduced himself and offered to show us whatever we were interested in. He patiently allowed us to look at several vehicles, explaining their various features, and offering us the privilege of test driving any of our choice. We were basically looking for a "stripped down" model of some kind of SUV that my husband could use as our second vehicle for errands and hauling stuff in. However, before we left, we had purchased a wonderful, fully equipped 2012 Hyundai Elantra Touring Wagon--without even test driving it (except around the lot once)!Thanks to Mike who made the entire experience very pleasant and low-key, which is the type of car shopping experience we appreciate, I am happy to give your dealership the highest rating. We will happily tell others and will return when we again need to buy a vehicle. More

Mike made my first time buying a car a great experience. He helped me look for exactly what I wanted and needed in a vehicle. I test drove a couple of different models that I had never been in, especially w He helped me look for exactly what I wanted and needed in a vehicle. I test drove a couple of different models that I had never been in, especially with all of the new technology in cars. I wasn't planning on buying a car the day I did, but he helped to price out a vehicle I liked just to see what I would have to pay with my trade in vehicle. After talking with him and Randy about pricing we finally agreed on a price and I purchased the vehicle. Since I wasn't planning on buying that day I wasn't prepared to trade in my car, so Mike delievered my car two days later to where I worked, which was 45 miles away. He went over everything again about the car to make sure I understood everything and answered all my questions. It was a great experience and I highly recommend buying from Alan Vines! More

The entire team went out of their way to get me the right vehicle. Being in a wheelchair the original vehicle (a Durango) was a bit too high for me to get into. Eventually we found a Jeep Grand Cherokee th vehicle. Being in a wheelchair the original vehicle (a Durango) was a bit too high for me to get into. Eventually we found a Jeep Grand Cherokee that met all my needs to a tee. I couldn't be happier or more satisfied. -=Chris More

My buying experience with Gary Matthews was the best experience i ever had in purchasing a vehicle. I started my search through the web site. Keisha, from the internet department quickly responded to my experience i ever had in purchasing a vehicle. I started my search through the web site. Keisha, from the internet department quickly responded to my request,infact was the only one who responded out of all the websites that I visted in search of a vehicle. She gave me a phone call and after talking to her and set up an appointment as a VIP customer. After arriving at the dealership I met my salesman,Bill Welch. Bill was absoultly the most genuine person. I was really nerveous about talking to a salesman, being that I was a single woman, thinking that I would be taken advantage of financially. The first thing he said to me was "I know your really nerveous about being here and your a woman and I will not treat you any different than my family" From that moment I developed trust. I told him what I had in mind and showed him the research I had done and after he started asking me questions about some things I had not thought of I could tell he really knew his expertise. I picked out something that I liked and drove the car,then it was time to start the purchasing process. Bill and the business department made it so easy for me. They took care of everything, after I kept saying I hate this part of the process. This was the second biggest investment I had ever made. They really made me feel like I was a VIP customer. I would recommend this dealership to any body even if your a woman. They truly make any buying experince easy and fun. More

All I can say is WOW! I didn't know what to expect. I was selling my 05 Mustang and had looked at prices, Kelly Blue Book, NADA, etc. Knew what I wanted for the car. It was a two hour drive, so I w was selling my 05 Mustang and had looked at prices, Kelly Blue Book, NADA, etc. Knew what I wanted for the car. It was a two hour drive, so I wanted to know what I was getting into. Kisha and I had been emailing for a couple of weeks and she assured me that her manager was on the up and up. Being a car dealership, I didn't buy into it....but boy, was I wrong. These two people made it happen...on the nose for what I wanted for the car. I was waiting on the sit and wait..the "let me talk to my manager"...the wait...the "let me talk to finance" xx...didn't happen. In less than 30 minutes, I had a check in my hand and the paper work done. I base my future purchases TOTALLY on customer service. Without that, you will not even get me to look. Other dealers should take a look at how it is done. Thanks again Kisha and Frankie....I will be seeing you again! More

Very friendly sales people. Salesman came out to my house and picked me up so I could sign the paperwork and drove my new car home. and picked me up so I could sign the paperwork and drove my new car home. More

Mike was THE BEST car salesperson I have ever dealt with. I was extremely impressed with his ability to help me achieve my goal in purchasing the wonderful used car I bought. Not only was Mike helpful that d I was extremely impressed with his ability to help me achieve my goal in purchasing the wonderful used car I bought. Not only was Mike helpful that day, he was fantastic when it was time for my oil change and when I needed 2 new tires. I was also very impressed with the service department as well. I have never in the 35 years of buying and servicing cars all across the country, dealt with such a wonderful salesperson and service department. Chrysler and Gary Mathews should be very proud of Mike and their service dept. More

They provided me with the ultimate customer service. They went out of their way to provide me with the information I needed to make this decision. They answered my questions quickly and listened to my They went out of their way to provide me with the information I needed to make this decision. They answered my questions quickly and listened to my needs. I'm satisfied. They were great to work with. I will definitely look at them first when purchasing my next vehicle. More