Back

Allen Samuels of Jackson

Jackson, TN

4.8
426 Reviews
Welcome to our DealerRater Review Page: Allen Samuels of Jackson may be new to the area, but we've been making friends in the car business for over 50 years. We are conveniently located on the 45 Bypass, and we strive to make your experience as convenient and professional as possible. That's why we say, We're Right on the bypass, right on the price! Allen Samuels of Jackson, Tn is a New Dodge, Chrysler, Hyundai, Jeep, and RAM dealership. We also have an extensive inventory of used and certified pre-owned cars, trucks and SUVs. We have more than 14 full acres of curb-to-curb new and pre-owned savings, with links to other Samuels dealerships to offer you more than 2,000 used vehicles every day. If you don't see what you are looking for, we'll be able to find it for you. Our service departments service all makes and models, but we specialize in our company brands. Our ASE Certified Technicians are qualified to diagnose and service your vehicle properly. At Allen Samuels of Jackson we have a strong and committed sales staff with many years of experience satisfying our customers' needs. We look forward to serving you!
Contact Dealership

1623 Hwy. 45 Bypass

Jackson, TN

38305

Directions

By Type

Showing 426 reviews

January 30, 2012

We enjoyed our experience at Alan Vines Automotive better than ANY other dealership we've dealt with. The salesman and staff were all very friendly and the customer service was wonderful!!!! We also loved ho More

by jdcampbell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathon Onaro
January 28, 2012

My experience at Alan Vines Automotive was awesome. Alisa Wilkes professionally handled the entire buying experience. I would rate Alisa Wilkes and Alan Vines Automotive a "10 out of 10." Stan and Amy Key More

by Stanamykey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alisa Wilkes and Bill Welch
January 26, 2012

Allen Vines is the best Dodge dealer i have ever had any dealings with. when my daughter an i walked in we were treated like we were family. they had the car she wanted and made her the best deal of all t More

by undercover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Layden , Randy, Antone
January 23, 2012

I was very please with effort put forth to get me financing.Particularly the persistence and the unrelenting effort by my salesman Clarence. How he never gave up on making sure I got the car that I h More

by jcroom777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clarence Martin and Charles in finance
January 23, 2012

Very comfortable dealing with this group of people. Great service and just a pleasant buying experience. We drove 2 hours there, dealerships in our area, but this place was by far better. Love my new More

by jbthebus36
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda, Larry, Randy
January 21, 2012

Hi my name is Tancey Currie and i bought a 05 Gand Marquis from larry Pruitt and he is halarious and smart and so so sweet to bad he got a woman dough but he was very helpful to me he explained a whol More

by tancey currie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry"Cable Guy"Pruitt,& Marsha
January 20, 2012

Leased a new 2012 Grand Cherokee from Clarence Martin at Alan Vines Automotive. I live near Memphis so most of the negotiation, etc was done by phone. They did not have the exact model I wanted but did loca More

by mikeyblue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clarence Martin
January 16, 2012

I went to Alan Vines looking to trade in my vehicle for a used suv. I delt with Lewis Thompson, whom was very helpful and friendly. But as far as the sales man I delt with, he was rude & inconsiderate. He ac More

by acampbell24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lewis & a salesman that never told me his name
Apr 06, 2012 -

Allen Samuels of Jackson responded

Alan Vines Automotive of Jackson wrote on 1/17/2012 11:39:29 AM: Dear ACampbell, Thank you very much for your recent visit to our dealership, and for submitting your review on dealerrater. Although we hope for a perfect score every time, we also understand that sometimes mistakes can be made on behalf of our staff and dealership. On behalf of Alan Vines Automotive and myself, we would like to apologize for your unpleasant visit. We are sorry you had a bad experience, I can assure you that is not how we do business. There are no excuses for why you did not receive a call after your visit or never were told your salespersons name, once again that is not how we do business. Your experience and our customer service to you is most important to our dealership, and I can assure you we will work together to bring your satisfaction to a positive level. Once again our Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. I would greatly appreciate the opportunity to speak with you in more detail about your visit so that we can correct were we went wrong. Can you please respond to this email with the best number and time to reach you at? Or you can call me directly at 731-664-0742. Durran Cage Internet Director Alan Vines Automotive 731-664-0742 dcage@alanvinesautomotive.com

January 16, 2012

Me and my husband Darion Thomas was very pleased with the Me and my husband Darion Thomas was very pleased with the service and quailty that was given to us. Mr.Clarence Martin was very pleasant and confiden More

by Anita Thomas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clarence Martin
January 15, 2012

The dealership was great! They were very friendly and fast! Ben Tournier was our salesman and he did a great job in getting us what we wanted and for the right price. There were no gimmicks or sales pi More

by chasingrain
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Tournier
...
38
...