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Allen Samuels of Jackson

Jackson, TN

4.8
442 Reviews
Welcome to our DealerRater Review Page: Allen Samuels of Jackson may be new to the area, but we've been making friends in the car business for over 50 years. We are conveniently located on the 45 Bypass, and we strive to make your experience as convenient and professional as possible. That's why we say, We're Right on the bypass, right on the price! Allen Samuels of Jackson, Tn is a New Dodge, Chrysler, Hyundai, Jeep, and RAM dealership. We also have an extensive inventory of used and certified pre-owned cars, trucks and SUVs. We have more than 14 full acres of curb-to-curb new and pre-owned savings, with links to other Samuels dealerships to offer you more than 2,000 used vehicles every day. If you don't see what you are looking for, we'll be able to find it for you. Our service departments service all makes and models, but we specialize in our company brands. Our ASE Certified Technicians are qualified to diagnose and service your vehicle properly. At Allen Samuels of Jackson we have a strong and committed sales staff with many years of experience satisfying our customers' needs. We look forward to serving you!
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1623 Hwy. 45 Bypass

Jackson, TN

38305

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Showing 442 reviews

October 15, 2021

Purchased a 2018 Dodge Durango 8/16, on 9/7 the car stopped in traffic. I didn't have any indication that the car was experiencing technical difficulties. My vehicle has been at the delearship since 9/ More

by Shea
Customer Service
Recommend Dealer
No
Employees Worked With
Preston Montgomery
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richie Reed, Melissa Elmore
Oct 16, 2021 -

Allen Samuels of Jackson responded

We have brought your concerns directly to our General Manager and we are actively working to address this for you.

Oct 16, 2021 -

Shea responded

Great and while doing so please address the additional fees that have been added. I have proof that Richie Reed mentioned a warranty. I was made aware that both batteries are dead on my vehicle. The batteries were not dead a week ago when it was towed there. I am sending this to the BBB as well. After my visit on 10/16 I was surprised by how unprofessional & uncaring your dealership was Basically I bought a vehicle that had issues & I failed by not taking it to an reputable mechanic before the purchase! Thanks Allen Samuels for allowing me to understand how you do business and rob your customers!

Oct 16, 2021 -

Shea responded

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Oct 18, 2021 -

Shea responded

Update from the General Manager after I emailed him regarding my car being towed to their service center on 10/6 and not receiving hardly any communication from the dealership & being promised that it would be repaired today by Matt in the service center: Tim Harner General Manager:  Your vehicle was towed to Allen Samuels service department. Initial testing was performed and it was discovered that the 150 amp max fuse was blown. Upon replacing the 150 amp max fuse, it became apparent that at least 1 of the vehicles batteries was also shorted. Further testing will be required, after the battery is replaced. Allen Samules service department will not be performing any further repairs on your vehicle. I will not, however, charge you for the defective parts that have been replaced, or labor. I feel that it is in all parties' best interest that you have the repairs completed on your Durango, at a repair facility that you have confidence in.   

October 14, 2021

Recently, I purchased a vehicle from this dealership that is located 500 miles from my home. I found the car listed on the internet and negotiated the deal over the phone. When I arrived at the dealership e More

by ToddR
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lukas Garner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tayler Beasley, Angelica Winfrey
Oct 17, 2021 -

Allen Samuels of Jackson responded

Thank you so much, Todd - not just for the review but also for your business! We know that buying a vehicle from a great distance away can feel uncertain, and we are so pleased that we were able to provide you with an easy and hassle-free experience! Thanks again!

October 09, 2021

Mr. Calvin worked with us on 3 separate occasions to help me find the right car. He was very helpful and made the process so easy! More

by jaylieshaver
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tayler Beasley, Melissa Elmore
Oct 17, 2021 -

Allen Samuels of Jackson responded

Wonderful! We're not surprised that Mr. Harvey went out of his way to be helpful and get you what you wanted in a vehicle! Thank you for the review and thank you for your business!

October 04, 2021

Calvin was super personable and wanted to get to know us to make sure our needs were met with our new car. He was extremely kind and laid back and got us exactly what we wanted. We drove 2 hours and would b More

by shane.e.starkey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tayler Beasley
Oct 05, 2021 -

Allen Samuels of Jackson responded

Wonderful to hear! So glad you had a great experience working with Calvin, Tayler, and Lukas. We appreciate your business and thanks for taking the time to leave us this review!

October 03, 2021

Calvin was very professional and took great care of me. I would definitely come back! More

by Rchristian321
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2021 -

Allen Samuels of Jackson responded

Great! Grateful to hear you would come back and see us! We appreciate your business!

September 29, 2021

The service was great. He was courteous and very helpful!! Thank you for your service. More

by rstafford1742
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Preston Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lukas Garner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2021 -

Allen Samuels of Jackson responded

Thanks so much for the review and your positive feedback!

September 26, 2021

Great visit today at the dealership I bought my first car today and it was awesome. More

by Zay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2021 -

Allen Samuels of Jackson responded

Sorry to see a two star rating and yet an awesome experience. Since those don’t match up hopefully two stars was selected on accident. Please reach out to us with any concerns and thank you for your businesses!

September 21, 2021

This is the third car I have bought from Allen Samuels! Always a simple and great purchase!! More

by H.champagne
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lukas Garner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tayler Beasley
Sep 22, 2021 -

Allen Samuels of Jackson responded

Thank you so much for your loyalty and continued business! We so appreciate it!

September 21, 2021

Went to look for a new car that would replace my current one, and I was not disappointed. The experience was phenomenal! Great service and everyone was so friendly. They were willing to help me out on my mo More

by gdecker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lukas Garner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tayler Beasley
Sep 22, 2021 -

Allen Samuels of Jackson responded

Wonderful! We are so grateful to be able to help our customers realize their vehicle goals. Thanks so much for the review, all your kind words and your business!

September 09, 2021

We discussed with salesman what we were looking for, what we wanted to pay down and what payments we wanted and within minutes they had us ready to go. Poncho was great to deal with and made us feel right at More

by mark_phcpud
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Poncho - Salesman, Tayler Beasley
Sep 10, 2021 -

Allen Samuels of Jackson responded

You rock, too! Glad to hear you had a great experience with Poncho and Tayler and the process was easy but considerate of what you needed. Thanks so much for the review and and future recommendations!

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