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Allen Samuels of Jackson

Jackson, TN

4.8
426 Reviews
Welcome to our DealerRater Review Page: Allen Samuels of Jackson may be new to the area, but we've been making friends in the car business for over 50 years. We are conveniently located on the 45 Bypass, and we strive to make your experience as convenient and professional as possible. That's why we say, We're Right on the bypass, right on the price! Allen Samuels of Jackson, Tn is a New Dodge, Chrysler, Hyundai, Jeep, and RAM dealership. We also have an extensive inventory of used and certified pre-owned cars, trucks and SUVs. We have more than 14 full acres of curb-to-curb new and pre-owned savings, with links to other Samuels dealerships to offer you more than 2,000 used vehicles every day. If you don't see what you are looking for, we'll be able to find it for you. Our service departments service all makes and models, but we specialize in our company brands. Our ASE Certified Technicians are qualified to diagnose and service your vehicle properly. At Allen Samuels of Jackson we have a strong and committed sales staff with many years of experience satisfying our customers' needs. We look forward to serving you!
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1623 Hwy. 45 Bypass

Jackson, TN

38305

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Showing 426 reviews

November 22, 2021

Everyone was very helpful and friendly. Once we decided what we wanted it took no time to get it done. I would send a friend or family member here. More

by Birtie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tayler Beasley
Dec 03, 2021 -

Allen Samuels of Jackson responded

Wow! Thanks so much for your kind words! We are so grateful to hear that you would send "friend or family member" to see us! Thanks for taking the time to let us know!

November 09, 2021

I worked with Pancho Perez selecting and buying my new Hyundai. He was knowledgeable and pleasant throughout, even when new cars were hard to get. When my car arrived, the buying process was easy and we More

by gtp03mom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tayler Beasley, Francisco Perez
Nov 10, 2021 -

Allen Samuels of Jackson responded

We thank you for your business and are so pleased to hear you had a great experience with the Allen Samuels team!

November 05, 2021

Pancho and Calvin Harvey were very helpful and not pushy. We were very satisfied with our service. More

by Tspeaks15
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pancho
Nov 06, 2021 -

Allen Samuels of Jackson responded

Thanks, we appreciate it and are grateful for your business!

October 17, 2021

Mr. Calvin Harvey was a pleasure to work with! He was very honest and didn’t try to haggle with me like most car salesmen. I told him what it was that I wanted and he delivered! This transaction was a br More

by DeCora Martin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tayler Beasley
Oct 17, 2021 -

Allen Samuels of Jackson responded

Great! We appreciate your response and thank you for taking the time to let us know! Thank you so much for your business!

October 15, 2021

Purchased a 2018 Dodge Durango 8/16, on 9/7 the car stopped in traffic. I didn't have any indication that the car was experiencing technical difficulties. My vehicle has been at the delearship since 9/ More

by Shea
Customer Service
Recommend Dealer
No
Employees Worked With
Preston Montgomery
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richie Reed, Melissa Elmore
Oct 16, 2021 -

Allen Samuels of Jackson responded

We have brought your concerns directly to our General Manager and we are actively working to address this for you.

Oct 16, 2021 -

Shea responded

Great and while doing so please address the additional fees that have been added. I have proof that Richie Reed mentioned a warranty. I was made aware that both batteries are dead on my vehicle. The batteries were not dead a week ago when it was towed there. I am sending this to the BBB as well. After my visit on 10/16 I was surprised by how unprofessional & uncaring your dealership was Basically I bought a vehicle that had issues & I failed by not taking it to an reputable mechanic before the purchase! Thanks Allen Samuels for allowing me to understand how you do business and rob your customers!

Oct 16, 2021 -

Shea responded

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Oct 18, 2021 -

Shea responded

Update from the General Manager after I emailed him regarding my car being towed to their service center on 10/6 and not receiving hardly any communication from the dealership & being promised that it would be repaired today by Matt in the service center: Tim Harner General Manager:  Your vehicle was towed to Allen Samuels service department. Initial testing was performed and it was discovered that the 150 amp max fuse was blown. Upon replacing the 150 amp max fuse, it became apparent that at least 1 of the vehicles batteries was also shorted. Further testing will be required, after the battery is replaced. Allen Samules service department will not be performing any further repairs on your vehicle. I will not, however, charge you for the defective parts that have been replaced, or labor. I feel that it is in all parties' best interest that you have the repairs completed on your Durango, at a repair facility that you have confidence in.   

October 14, 2021

Recently, I purchased a vehicle from this dealership that is located 500 miles from my home. I found the car listed on the internet and negotiated the deal over the phone. When I arrived at the dealership e More

by ToddR
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lukas Garner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tayler Beasley, Angelica Winfrey
Oct 17, 2021 -

Allen Samuels of Jackson responded

Thank you so much, Todd - not just for the review but also for your business! We know that buying a vehicle from a great distance away can feel uncertain, and we are so pleased that we were able to provide you with an easy and hassle-free experience! Thanks again!

October 09, 2021

Mr. Calvin worked with us on 3 separate occasions to help me find the right car. He was very helpful and made the process so easy! More

by jaylieshaver
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tayler Beasley, Melissa Elmore
Oct 17, 2021 -

Allen Samuels of Jackson responded

Wonderful! We're not surprised that Mr. Harvey went out of his way to be helpful and get you what you wanted in a vehicle! Thank you for the review and thank you for your business!

October 04, 2021

Calvin was super personable and wanted to get to know us to make sure our needs were met with our new car. He was extremely kind and laid back and got us exactly what we wanted. We drove 2 hours and would b More

by shane.e.starkey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tayler Beasley
Oct 05, 2021 -

Allen Samuels of Jackson responded

Wonderful to hear! So glad you had a great experience working with Calvin, Tayler, and Lukas. We appreciate your business and thanks for taking the time to leave us this review!

October 03, 2021

Calvin was very professional and took great care of me. I would definitely come back! More

by Rchristian321
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2021 -

Allen Samuels of Jackson responded

Great! Grateful to hear you would come back and see us! We appreciate your business!

September 29, 2021

The service was great. He was courteous and very helpful!! Thank you for your service. More

by rstafford1742
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Preston Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lukas Garner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2021 -

Allen Samuels of Jackson responded

Thanks so much for the review and your positive feedback!

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