Allen Samuels Chrysler Dodge Jeep Ram - Service Center

I brought my Jeep in for some warranty work and a couple additional concerns. It did take a little longer than planned, through no fault of the dealership, but Bill bent over backward to make sure all the r additional concerns. It did take a little longer than planned, through no fault of the dealership, but Bill bent over backward to make sure all the repairs were taken care of and that we walked away having had a good experience. I sincerely appreciated the time he took to listen to my concerns as well as Bill’s integrity and at the end of the day I that’s what makes the biggest difference. I can say that I would recommend the service department here for your Jeep repairs. More

Don't bother making an appointment for service. All I needed was an oil change and tire rotation. I made an appointment online with the service manager several days ahead who confirmed my appointm All I needed was an oil change and tire rotation. I made an appointment online with the service manager several days ahead who confirmed my appointment for 9am Saturday. I arrived at the dealer at about ten minutes before 9. I didn't want to be late because I had so many other things to do that day after I got my service done. I ended up sitting in the showroom talking to a very nice salesman about the new Jeep Gladiator Pickup that was not yet at the dealers to view. I looked down at my phone to check the time and realized that it was 10:45. So I excused myself and went back into the service department thinking that surely they would be done by now. To my surprise they hadn't even started yet. I was not happy when I found out that there was still one or two vehicles in front of mine still needing service. I thought to myself, why did I even bother making an appointment? When they finally got done with my vehicle at 12:05 they tried to charge me over $80 even though I had given them a coupon for $24 when I first arrived. Okay so that took another 15 minutes to sort out but they did end up excepting my coupon and sent me on my way. At that time it was about 12:30 and so many of the things that I wanted to do that day I didn't have the time to do anymore. I felt like my whole day was wasted at the dealer trying to get a simple oil change done. Thank you so much Allen Samuels for wasting 3 and half hours of my time on a job that I had an appointment for that should have only taken about 20-30 minutes. More

A-day of Despair I was in Desperate Need of a car very desperately because my other car was shot and if it wouldn't been for them I would have got my car they are Fa I was in Desperate Need of a car very desperately because my other car was shot and if it wouldn't been for them I would have got my car they are Fantastic they help me in A-day of need thank you very very much More

Jeep Wrangler Unlimited Repairs My 2012 Jeep Wrangler Unlimited was slightly out of the 3 yr/36,000 mile bumper to bumper warranty in December 2015 (by just a couple of months, only My 2012 Jeep Wrangler Unlimited was slightly out of the 3 yr/36,000 mile bumper to bumper warranty in December 2015 (by just a couple of months, only had 32k miles on it) when the heater quit working (a known issue with these Jeeps). At the time the dealership who was previously here told me I'd need to call Jeep to see if they'd help me out on it. After going round and round with them I got nowhere and nothing got fixed. The previous dealership told me that without Jeep agreeing to help there was nothing that they could do and never went back. Fast forward to October 2017, (again, the same Jeep) was just barely out of the 5 year/100,000 miles powertrain warranty by just a couple of months (only 52k miles on it) when a check engine light came on. I did some research and found that it was a common problem with the left side cylinder head. I took it in to Allen Samuels who had purchased the dealership from the previous ownership group. I spoke to both Carol, the service writer, who was able to get it taken care of 199% by Jeep where it was indeed a known problem even though it was out of warranty at no cost to me. While it was in the shop, I also asked if they could try and follow up on my previous heater claim (figuring that it was a long shot at best). Reba, the Service Department Manager, said that where it was such an old claim that she couldn't guarantee anything but that she'd contact her rep with Jeep to see what could be done. Reba got back with me to say that while they wouldn't cover the heater 100%, they agreed to cover the vast majority of the repairs which ended up being a full heater core replacement, coolant flush and fill, and AC system recharge. The heater now works better than ever and I'll be a loyal customer for service on the Jeep for as long as I own it! Everyone was polite, the communication was great, and they were very accommodating by getting me a loaner vehicle to use while both of these warranty repairs were being made. I would definitely recommend their services again, especially where it's a whole new ownership group who seem to truly care about the customer being satisfied and doing business the right way! More

Horrible Purchasing my jeep here was great. Chris Morgan was so knowledgable and friendly. However, I would Never bring my car here for any type of service. Af Purchasing my jeep here was great. Chris Morgan was so knowledgable and friendly. However, I would Never bring my car here for any type of service. After making an 8:15 appointment over the phone I was told the service would take 3 hours. No problem, done before noon. When I arrive for my appointment they tell me they are working on another car and it would be after noon before it was finished. Irritating considering I had an appointment but okay.. So after walking around and sitting in the lobby for 6 hours I asked when the car would be done. Their response was that they hadn't even started it and it might be done by the end of the day. I understand the company is busy but after having an 8:15 appointment and it being 6 hours later I was frustrated. The least I could expect was a call to ask if I would like to reschedule or to let me know it was going to be at least 6 PM before it MIGHT be ready. Very inconsiderate! Definitely will never be back to Laid Noller for any type of service. When asking about my jeep, no one was understanding except for 1 mechanic, and I wish I could remember his name. He was the only one who said sorry for this happening. Beyond disappointed with the service at Laird Noller. More

Leasing new vehicle Michelle was very friendly and helped us lease our new car. She showed us all of the features and helped us understand how they worked. Michelle was very friendly and helped us lease our new car. She showed us all of the features and helped us understand how they worked. More

sean was a huge help We came in with a minor battery issue and Sean went above and beyond to make sure our problem was taken care of promptly and that we were comfortable We came in with a minor battery issue and Sean went above and beyond to make sure our problem was taken care of promptly and that we were comfortable while waiting. I only wish I knew his last name because he deserves the recognition. More

Broke down no help I was working in the hutchinson area an my truck broke down. Took it to Laird Noller truck sat there three days then they called me an told me they co I was working in the hutchinson area an my truck broke down. Took it to Laird Noller truck sat there three days then they called me an told me they couldn't work on it in their shop they had to take it outside and even better it had to be at least sixty degrees outside. Keep in mind it's my work truck and I'm six hours from home an the tech won't work on it till it's warm outside. It's November guess Im supposed to be stuck here till march. Needless to say went an got the truck they still charged me a $100. Then I found the guys at diesel control technicians great guys fixin truck now. My experience there was so redickulous that you can't help but laugh about it even though it's not funny at all. Basically boils down to the tech was to lazy an fragile to go outside and work on my truck More

service ripoff Took car in for diagnosis of a problem. I had told them in was in the left front. Basically I just wanted a quote on what it would cost to repair. The Took car in for diagnosis of a problem. I had told them in was in the left front. Basically I just wanted a quote on what it would cost to repair. They found a brake caliper sticking. Did not check as to why it was sticking, but charged me over 100 dollars for the diagnostic on issue. Quoted a repair of 450 dollars, and suggested turning the two front brake rotors to take the repair cost up to over 555 dollars (two new brake rotors cost less than 100 dollars). That repair would include one brake caliper, a brake hose and two turned rotors. I took vehicle to another shop, where the brake caliper just needed cleaned and lubricated. Hose was okay. Brake rotors looked like new. While it was there did replace brake pads, so repair was only 150 dollars which included repair of stuck caliper and new brake pads. This will be the last time I take my car to this dealership unless it is for a simple oil change. ( only because I have already prepaid for the next three oil changes ) The other issue I has was my vehicle had just been involved in an accident the day before and the the trunk lid did not seal to keep out moisture and dirt. Because of this, my wife had specifically asked if the vehicle could be kept inside over night during the diagnosis. They told that it would be kept inside. It was not. When I contacted them and told them I would not be getting it repaired there and that I only wanted to pay them what I owed them and get my car back, it seemed all the friendliness disappeared and was replaced with "I will get to it in a minute." Even though I had called before I arrived to pick up the vehicle I had to wait over 40 minutes to pay my bill and get my vehicle back. They had not even started the paperwork on it. More

Service dept Greeted me upon arrival assisting me with where to park. Took care of everything independently with professional and upbeat service attitude. Only c Greeted me upon arrival assisting me with where to park. Took care of everything independently with professional and upbeat service attitude. Only complaint was clear oil where someone leaned on interior console and exterior of door as well as on steering wheel. Other than that I felt almost at home. Wonderful service improvement from past occasions there, so difficult to find. Thx so much Stephanie, you're awesome! More