Allen Samuels Chrysler Dodge Jeep Ram

service ripoff Took car in for diagnosis of a problem. I had told them in was in the left front. Basically I just wanted a quote on what it would cost to repair. The Took car in for diagnosis of a problem. I had told them in was in the left front. Basically I just wanted a quote on what it would cost to repair. They found a brake caliper sticking. Did not check as to why it was sticking, but charged me over 100 dollars for the diagnostic on issue. Quoted a repair of 450 dollars, and suggested turning the two front brake rotors to take the repair cost up to over 555 dollars (two new brake rotors cost less than 100 dollars). That repair would include one brake caliper, a brake hose and two turned rotors. I took vehicle to another shop, where the brake caliper just needed cleaned and lubricated. Hose was okay. Brake rotors looked like new. While it was there did replace brake pads, so repair was only 150 dollars which included repair of stuck caliper and new brake pads. This will be the last time I take my car to this dealership unless it is for a simple oil change. ( only because I have already prepaid for the next three oil changes ) The other issue I has was my vehicle had just been involved in an accident the day before and the the trunk lid did not seal to keep out moisture and dirt. Because of this, my wife had specifically asked if the vehicle could be kept inside over night during the diagnosis. They told that it would be kept inside. It was not. When I contacted them and told them I would not be getting it repaired there and that I only wanted to pay them what I owed them and get my car back, it seemed all the friendliness disappeared and was replaced with "I will get to it in a minute." Even though I had called before I arrived to pick up the vehicle I had to wait over 40 minutes to pay my bill and get my vehicle back. They had not even started the paperwork on it. More

very friendly & helpful. Made things as easy as possible Great car buying experience. They did not hassle us & made things very easy & relaxed. Would definitely recommend this dealership to other buyers. Great car buying experience. They did not hassle us & made things very easy & relaxed. Would definitely recommend this dealership to other buyers. Very satisfied with overall experience. More

Service dept Greeted me upon arrival assisting me with where to park. Took care of everything independently with professional and upbeat service attitude. Only c Greeted me upon arrival assisting me with where to park. Took care of everything independently with professional and upbeat service attitude. Only complaint was clear oil where someone leaned on interior console and exterior of door as well as on steering wheel. Other than that I felt almost at home. Wonderful service improvement from past occasions there, so difficult to find. Thx so much Stephanie, you're awesome! More

Great service. The service lady was very friendly and got me out in a very short time. They always do a great job when changing my oil. Other dealerships have spil The service lady was very friendly and got me out in a very short time. They always do a great job when changing my oil. Other dealerships have spilled oil all over the engine and take several days to burn off. Very pleased. More

Great service I had been shopping for a used Explorer and found one at the Laird Noller Topeka meeting the specs I needed and lots of extras at a great price. Chris I had been shopping for a used Explorer and found one at the Laird Noller Topeka meeting the specs I needed and lots of extras at a great price. Chris M and Adam were great about getting this vehicle to Hutchinson for me to look over before buying. Adam was very knowledge in helping learn the new technology in the Explorer we bought. Thank you!! More

Service Dept of Laird-Noller of Hutchinson We have had to deal with this service department on two occasions now. I just have to say what a GREAT group of people they are to work with. The pe We have had to deal with this service department on two occasions now. I just have to say what a GREAT group of people they are to work with. The person assigned as our "Service Manager" is Stephanie Winkler. Stephanie's willingness to help and have all services completed to our satisfaction is a wonderful change from other dealerships!! I would definitely rate Laird-Noller of Hutchinson Service Dept. an A+++! More

sales/service I bought my car less then 2 months ago and I have to bring it in for a part that obviously they knew was bad because people are trying to get a recall I bought my car less then 2 months ago and I have to bring it in for a part that obviously they knew was bad because people are trying to get a recall on it and no where during my car buying experience did they say anything about how this one part doesn't have a recall on it yet but people are trying too get one. If you are trying to sell someone a car be up and front about it because I am one unhappy camper that 2 months later i am having to bring my new car in to have it serviced. I believe I was sold an unsafe car. Thank god for the extra $10 a month I am paying for the bumper to bumper warranty or I would be up you know what creek without a paddle. Also If you guys really want to help your customers out you will lend out courtesy cars and not just have a shuttle service because some of us do work late and wont be able to be picked up from work by you guys and what are we supposed to do then? I would rather just go back to my old dealership they are more willing to help out the customer. More

Great experience; Knowledgable staff I had been looking online and around town for many months looking for a car but had been dreading the lengthy negotiating and uncertainty that tends t I had been looking online and around town for many months looking for a car but had been dreading the lengthy negotiating and uncertainty that tends to accompany a car buying experience. I was pleasantly surprised to find that the sales staff worked together rather than competing to provide an amazing and smooth experience buying my first brand new vehicle. Perhaps this is true of buying new more than buying used but I was amazed at how quickly they were willing to meet my terms and bend over backwards to make sure I had everything I wanted out of the deal. Not only were the sales staff knowledgeable and professional but also the management and finance staff were friendly and more than happy to help. I've never had an easier and more satisfying buying experience at any other dealership. This was my first time buying from Laird Noller in Hutchinson and I'm sure it won't be the last. More

Service Called in and got an appt told me to come in at 8a. Then called about 12p and they still haven't looked at the car. Which was brought in for possible Called in and got an appt told me to come in at 8a. Then called about 12p and they still haven't looked at the car. Which was brought in for possible electrical issues. Then call again at 3p still hasn't been looked at then was told 30 mins to a hr it will be next. Then got a call saying still hasn't been worked on. So decided to go down to the shop. And when we got there they just got it in to be looked at. But not to happy that I've been waiting for 8 hrs on my car when I was here at 8 a and I had an appt when 1. I was here early 2. It was at the beginning of the day 3. I had an appt. like I said not happy and they are wanting me to maybe leave it over night when I have things to do in the morning. More

best dealership around Buying my jeep from Cory and Laird Noller was the best car buying experience I have ever had.Cory listened to me and got me into exactly the car I wan Buying my jeep from Cory and Laird Noller was the best car buying experience I have ever had.Cory listened to me and got me into exactly the car I wanted. More