Allen Samuels Chrysler Dodge Jeep Ram FIAT

They over promise and under provide I scheduled a 7 am appointment a software update that was to take up to 4 hours on new 2016 jeep Cherokee trailhawk. They were to call and make deliv I scheduled a 7 am appointment a software update that was to take up to 4 hours on new 2016 jeep Cherokee trailhawk. They were to call and make delivery arrangements but at 3:30 pm I finally called and found they were now working on the vehicle and it would probable be ready at 5pm. They are now promising to schedule the delivery of car or pickup as soon as service writer get away from customer. So much for good and efficient service. IT JUST DOESN'T OCCUR!!! More

Should have listened I live in Waco and was looking for a Jeep JK. I was told by more than one person "Do not buy at A.S." so I didn't. Ended up buying from dealer a in Ba I live in Waco and was looking for a Jeep JK. I was told by more than one person "Do not buy at A.S." so I didn't. Ended up buying from dealer a in Bastrop. Time for service rolled around so instead of driving all the way back to Bastrop took it to A.S. Needed alignment, Tire rotation and balance. When I went to drop off the Jeep wasn't sure who to talk to and no one seemed to want to help. No big deal! Finally got it dropped off. Was called the next day that it was ready for pickup. Picked it up with no problems. Stopped for gas on the way home was filling it up and started looking it over. I was in a blizzard in late Dec. in Amarillo and had to break the ice off my tires and wheels. While doing so I chipped a small piece off of my Right rear wheel. I went and looked and the same wheel was in the same location. Wasn't rotated! Was it balanced or aligned????? I dont know. I do know 195 dollars later I picked it up. Makes me wonder if anything was done to my Jeep at all. More

Friendly and professional staff. We looked at what we wanted and they worked with us on purchasing it. Salesman was friendly and could answer any question we had. The staff was great! We looked at what we wanted and they worked with us on purchasing it. Salesman was friendly and could answer any question we had. The staff was great! I would recommend this dealership to anyone! More

friendly, easy, fast and awesome car buying I did an online app got a call same day. Went in was told by my salesman Guy what price range I was approved for. He showed me vehicles was very knowl I did an online app got a call same day. Went in was told by my salesman Guy what price range I was approved for. He showed me vehicles was very knowlegable about all the vehicles I had questions about. I picked out what I wanted. And got it. I told them what I wanted my payments as and how much I had down. They did exactly what I asked. They did not try and make me get something I couldn't afford and they worked hard to get my payments were I needed them. More

Great service! Got everything we wanted. We went in one Saturday afternoon just to go "look" for cars for my grandmother. We just wanted to look around to see what her choices were. We did no We went in one Saturday afternoon just to go "look" for cars for my grandmother. We just wanted to look around to see what her choices were. We did not want to feel pressured to buy a car since it was just our first stop & I didn't want an annoying sales person try to sell us a car just so they could get their part of the deal. One gentlemen asked if we need help right way which was a good thing that he noticed us and he wasn't pushy, we told his we were just looking. A few minutes went by and that is when Ashley came out to check on us. Ashley asked what brought us in, I was a little nervous because a lot of the car dealerships wont even try to help you out if you are not willing to spend the big bucks! I told her we were here looking for a reliable car for my grandmother ( she had a xxxxx car that would stop everywhere) , we were on a budget because my grandmother only receives her retirement . I told her what we wanted to her payments to be and instead of telling us "sorry we cant make that happen" , she told us she would do everything in her power to get what we wanted. She took us around to see cars that were in our price range. I was expecting cars that had 100,000 + miles on them but I was shocked to see what Allen Samuels had in stock that will fit in her price range. My grandmother saw a car she fell in love with, she was to nervous to drive so Ashley took us for a ride. She was very informative about the cars she was showing us which was a great thing and she was NOT pushy! Now it was time to get to the hard part , financing time! In our past experience at other dealer ships, this would be the time that took forever, but not here! They really did work with my grandmother to get exactly what she needed and wanted in a short amount of time! Ashley was a great sales person that truly fought for our needs (she even bought something with sugar for my mother that has diabetes ). This was so far the best car experience we have ever had! Thanks to Allen Samuels Chrysler Dodge Jeep Ram & Ashley my grandmother now drives a 2015 Chrysler 200 with less then 25,000 miles. Will be coming back here to buy Again! I 100% recommend Ashley for your car needs. More

experience was great. Our visit was worth the time! Everyone was very nice and helpful. Made our experience looking for a car a great one. I would recommend anyone to visit here if they are looking for Everyone was very nice and helpful. Made our experience looking for a car a great one. I would recommend anyone to visit here if they are looking for a great car with a great deal. More

Simply terrible. Allen Samuels Dodge/Chrysler/Jeep has, without question, the worst service department I have ever dealt with. We purchased two vehicles through Allen Allen Samuels Dodge/Chrysler/Jeep has, without question, the worst service department I have ever dealt with. We purchased two vehicles through Allen Samuels and have had nothing but trouble from service. If you are considering purchasing a vehicle from Allen Samuels, or even are unlucky enough to have Chrysler/Fiat-branded vehicle that you purchased elsewhere but live in the Waco area, please keep the following review in mind. Our issues started the day after we purchased a 2016 RAM. We simply wanted to get our navigation activated. We were going to be paying close to $700 to have this 'feature' activated. We called our salesperson who said the service department is open until 8pm and to just come in and it would take them 5 minutes. We got there at 4:40pm and suddenly all of the service workers disappeared. I was literally the only person left in the front of the service department for about 15 minutes. I left service and went to find Marcus Ward, who is, by the way, delightful. Marcus and I walked around looking for Evan Harder (service advisor) for another 10 minutes or so before Evan pulls up in his personal vehicle. Marcus said Evan had probably just left to go get smokes. Nice. Classy. Definitely what Allen Samuels is paying him for. After that, they took my vehicle in and left it sitting in the lot with the doors open for about a half an hour. This, for a five minute fix. All they had to do was call Dodge with the number on my navigation screen to activate it. The person who took my vehicle in and left it sitting in the lot could not be found. I eventually got fed up, got in my truck, and started to drive off before Evan ran out and asked if I had changed my mind about activating the nav. No. I just had already been there for over an hour for a five minute fix and nobody was doing any work. Eventually someone came out and took the five minutes to call Dodge with my number and get the navigation working. Keep in mind that the hours of the service department say they are from 7-8pm M-F. This is, at best, dishonest. If you arrive after 5pm with any sort of real problem they will direct you to come back some other day as only oil change technicians work past 5pm. If you arrive between the hours of 4pm and 5pm, be prepared to get ignored by the service advisors and basically anyone else as they try to rush out the door to go home before helping you. A couple of weeks went by and the weather got colder and I realized that the steering wheel heater did not work. We called to set up an appointment and were told they do not take appointments and would just need to come by the dealership to get it diagnosed...... Okay. Sure. We drove the truck down there to have it diagnosed. We were told they could not diagnose it today and had to make an appointment to come back and have it diagnosed.... What? What was the point of not being able to make an appointment on the phone if we had to _drive_ there and be told to come back for an appointment for the diagnosis? In any case, we did as we were asked. We brought the truck back in on December 16th, 2015 to service advisor Randi Martin. After some hours of leaving the truck there and having to drive back again to pick it up, still unfixed, Randi told us that they needed to order a part and they would call us in about a week. A couple of weeks go by with no news and then I have to leave town on business. When I get back, I go back to Allen Samuels on January 25th and speak to Evan who has no idea what I am talking about and says the part was never ordered. Great. Not only was the problem not fixed, but the service technician, Christopher Farmer, did not even note what was broken during his diagnosis. I will have to come back, _again_, for a diagnosis. Evan told me to come back tomorrow at 9:30am and he would have someone diagnose it as soon as possible. On January 26th, I brought my brand new truck back in to the dealer for the sixth time. Evan, who made an appointment with me at 9:30am, did not show up until 11:00am. I asked Evan, "I thought you said 9:30?", to which he replied "I... I did. Something came up." Indeed. Eventually someone did diagnose my truck and found out that the heater seat module was installed in the way of the seat track. When the seat moved back and forth, it cut through the wires and the wires grounded out on the seat frame. Nice. Sounds like a fire hazard. In any case, Evan says they will order the part and he will put "special handling" on it and it would be 2-3 days and he would give me a call by the latest Monday, February 1 to come back in and get the part installed. Here it is Tuesday, February 2nd with no phone call. I have called the dealer twice today and have not been able to speak to anyone, including the service manager who apparently “has someone in his office” so he can’t address my concerns. If you value your time and your sanity, you will stay away from this mess of a service department. More

GREAT EXPERIENCE!!! My husband and I had such a wonderful experience, we bought 3 new autos from Allen Samuels in just a matter of a couple of months!!!! Billy Martin is My husband and I had such a wonderful experience, we bought 3 new autos from Allen Samuels in just a matter of a couple of months!!!! Billy Martin is a great General Manager... He has made us very happy!!! More

"Ashley Elston" Ashley provided a wonderful car-buying experience. We recommend working with Ashley and look forward to working with her again (in 15 years, when it'l Ashley provided a wonderful car-buying experience. We recommend working with Ashley and look forward to working with her again (in 15 years, when it'll be time to trade in the van she just sold us.) More