Allen Samuels Chrysler Dodge Jeep Ram FIAT

Vehicle in for a recall. Car was completed on the day dropped off. Prompt service. Car was completed on the day dropped off. Prompt service. More

The sales advisor Brandon was great! He went out of his way to meet my needs and timeline. He was very communicative. The technician side was terrible. They diagnosed my check engine He went out of his way to meet my needs and timeline. He was very communicative. The technician side was terrible. They diagnosed my check engine light as the module that controls the active shutters. I had already paid for a diesel engine oil change and was hesitant on spending $715 to change the module but I really wanted my check engine light off. I asked Brandon to still meet my deadline which he did great at accomplishing. He had to give me the unfortunate call that the module was not the fix. The technicians then diagnosed the whole active shutter assembly was the issue. Brandon asked if I would feel comfortable spending $850 to fix it and I declined. Once again he was great and still met my deadline. While I waited to pick my truck up I researched and found that this is a common issue. I found this out on the Internet forums rather than a ram certified technician. When I got home unplugged the air dam under the bumper and found the wire connector to be burnt and the motor to be burnt. The check engine light cleared and as of 4 days it has not came back since I myself cleared it. It is extremely unfortunate that I found out the issue from the internet rather than a certified technician. Also I feel cheated out of the $715 because it wasn’t the cause to begin with. More

My Experience was very profession and very quick. . I always go to Collin my service needs. . I always go to Collin my service needs. More

Friendly, attentive and prompt service! Lucy and Zach were great!! Very excited about my new car!! Lucy and Zach were great!! Very excited about my new car!! More

It has always been a pleasant experience when we have bought from Allen Samuels and this time was equally positive. bought from Allen Samuels and this time was equally positive. More

Amanda my service advisor did a great job at keeping me informed of the service being performed (oil change & tire rotation). She was very kind. informed of the service being performed (oil change & tire rotation). She was very kind. More

Service is always great. Techs are knowledgeable, and communicate through the entire process. Excellent service. Techs are knowledgeable, and communicate through the entire process. Excellent service. More

Brandon was very courteous. All our questions were answered and he went over the car and explained all the accessories. I would recommend this dealership to anyone. All our questions were answered and he went over the car and explained all the accessories. I would recommend this dealership to anyone. More

I had an outstanding car buying experience at the dealership. The staff was friendly, the process was smooth, and I am highly satisfied with my purchase. I would definitely recommend this dealership dealership. The staff was friendly, the process was smooth, and I am highly satisfied with my purchase. I would definitely recommend this dealership to others. The atmosphere was welcoming, and the team was knowledgeable and accommodating. They made the entire experience enjoyable and stress-free. Kudos to the dealership for their excellent customer service! I will be returning in the future for any car-related needs. More

I had an appointment for my Jeep recall, and Brandon got me in and out very quickly. He kept me updated on the progress of my Jeep and I got my beauty back the same afternoon !! me in and out very quickly. He kept me updated on the progress of my Jeep and I got my beauty back the same afternoon !! More