Allen Mello Chrysler Dodge Jeep Ram

Needs Service Improvement Buying a car here was actually a really pleasant experience and they really worked with me to get me into my dream Jeep. And that is where it all went Buying a car here was actually a really pleasant experience and they really worked with me to get me into my dream Jeep. And that is where it all went downhill. Their warranty department is utterly useless unless you shelled out money to buy one from them, and are not knowledgeable about warranties that Chrysler extends. If you need your car serviced I advise going anywhere else but to Allen Mello. Their service department is a mess and lacks basic Jeep knowledge. The only thing I go there for is my inspection and that will probably end as well They have misdiagnosed issues multiple times including wiring, lighting, fuel injection system, and loose ball joints, and then charge me $116 for doing nothing. When calling about specific warranties and questions about repairs, they give you the runaround and try to force you to make a diagnostics appointment so they can tell you nothing is wrong and they charge you their full service fee. I needed a specific part replaced and when I asked the parts dept. if they had it in stock he said yes, sent me to over to service to schedule an appointment, only to be told they will not replace the part because it was for a recall that happened before my model year, even though this is the only way to fix the issue. If you're a female and enjoy being jerked around by men who think they know more than you, then, by all means, keep going here. More

Buying a new Jeep I'm so happy I chose Allen Mello Dodge. Marty Vaughan was wonderful to work with! He was professional and helpful from start to finish. It's always a I'm so happy I chose Allen Mello Dodge. Marty Vaughan was wonderful to work with! He was professional and helpful from start to finish. It's always a little overwhelming buying a new car, but the whole team took great care of us, and I couldn't be happier with my new Jeep . Thank you so much! More

I hope we could give 1 ⭐ just now I hope we have an option of give less then 1 ?. We brought our car for a service routine an 2 recalls and a check up on a engine noise that just now I hope we have an option of give less then 1 ?. We brought our car for a service routine an 2 recalls and a check up on a engine noise that should be covered by 100.000 miles warranty. First I asked to get an estimate on some services that I all ready have quoted from other garage to compare bouth prices. The service advisor tould me that they don't need to have the first quote because sometimes "apples are not apples". After Allen Mello give me their quote I asked them to just proceed with the service that was covered by the warranty. I went to pick-up my car and they charged me for the job that was not authorized by me. The only job that I agree to pay is the air filter change, because was done and I didn't want to have taked off and go home. I tried to have my car, pay for service on the air filter and go home. The Service Advisor didn't allowed me to have my car. He informed me that only the GM have the power of authority to release my car. I called 911 to ask for help. Officers arrived shortly. The GM show up and didn't talk to me an after talk to the police officers the GM was on the phone making phone calls trying to find out how many ours they spent working on my car. The police officer tould me that Allen Mello have the right to hold my car. They could have my car untill the payment is done, according to "Mechanical Lien" law in NH. Even that I din't authorised the services, I made the payment to have my car and tould the GM that I will take them to the court. Please follow this review to see what the Judge decision about this case. 😞 More

Poor sales staff I have been over a month trying to make a deal on a truck at this dealership. I have provided pictures of my trade twice. I have yet to recieve a retu I have been over a month trying to make a deal on a truck at this dealership. I have provided pictures of my trade twice. I have yet to recieve a return call as promised. I have called dealership several times and it's hard to reach Paul, the commercial salesman. I called yesterday and was insulted by Mr. FOSTER. By far in my intire life, age 60, I have never seen a dealership a poor as this one, Allen Mello Dodge. This dealership just plain sucks! More

Horrible service department I’m only giving them a 1 because I can’t give them anything less. While the buying experience was OK, the Allen Mello service department is by far th I’m only giving them a 1 because I can’t give them anything less. While the buying experience was OK, the Allen Mello service department is by far the worst I’ve ever dealt with. From the time we bought our brand new Jeep Grand Cherokee Overland, the Mello service department has been nothing but problems for us. They’ve lost paperwork related to one of our service visits. They were unable to find in their system one of four free oil changes from the manufacturer that were part of the original deal. Most recently, in January, we took the Jeep to them for a paint bubble that had developed on the front of the hood, just under the Jeep emblem. My wife met with them and a service rep named Jake took about a dozen or so pictures of the hood from various angles. He said he’d call back in 7 to 10 days to let her know what the next step was. My wife is an accountant and that is a busy time of year for her. Assuming they Jake would call, she forgot all about it until late April when I remembered and asked her if Jake had ever returned her call. He hadn’t so I called and spoke to Jake again. Jake told me I needed to bring the vehicle in to take pictures of the hood and when I asked him what happened to the pictures he already took, he refused to answer. He just kept repeating that I needed to bring the vehicle in to have pictures taken. A few days later I arrived at the service department and waited to speak to Jake, who proceeded to take about 15 or so more pictures of the hood. He then insinuated that my wife must have wrecked the vehicle since there appeared to be clearcoat bubbles along the bottom edge of the hood. The vehicle has never been in any kind accident and I told Jake that, also stating that if the hood had been repainted it had to have been before we bought the vehicle from them. However, he once again said he was going to submit the pictures to the body shop and would contact me once he had some news. After some back and forth about the previous pictures, he finally admitted that the first pictures were lost (why couldn’t he have said that sooner?). I asked him when we could expect a call and he said 7 to 10 days. I asked him what I should do if I don’t hear from him in 7 to 10 days and he replied that I should call the service department. I let 15 days go by with no word from Jake. I called and he wasn’t available so I left a message to call me. No return call. Called again, Jake wasn’t available, left a message, no return call. Finally, out of frustration, I called FCA headquarters who called the dealer with me on the line. Initially Jake said he remembered the case, but it became clear after a few moments that he had no idea who I was or what I was talking about, and when he looked in their system there were apparently no notes or pictures and he told me I was going to have to bring the vehicle in to have them take pictures of the hood. By this point I was a little ticked off, but I stayed calm on the phone since the FCA rep was on the line. I reminded Jake that we’d already been to the dealership twice to have pictures taken and I wasn’t going to waste my time doing it again. Jake then claimed to have found the pictures and stated he would submit them to the body shop and I should hear from him in about 7 to 10 days. The FCA rep was listening the entire time and taking notes. I mentioned that this was the third time we heard “7 to 10 days” and that it was unacceptable. I told Jake I expected an answer sooner than that, and I expected him to follow through with a call this time. He assured me he would call as soon as he heard something. After Jake hung up, I spoke to the FCA rep for a few more minutes and she told me to call back if I didn’t hear from them by Monday COB. Jake did call later that day and left a message saying he had no news to report and the he would call again on Monday with an update. Monday came and went with no call, and we still didn’t hear from them on Tuesday so on Tuesday afternoon I called FCA again, who appointed a Jeep case manager to this issue and I filed a formal complaint. They contacted the Mello service department and found out they lost the pictures again. FCA is working to get the vehicle notes (if any are available) and are referring us to another dealership to correct his issue. In the meantime, I can only say that after this experience, Frankly I wouldn’t trust the Mello service department to work on my bicycle. More

Excellent Customer Service! I bought a 2012 Jeep Liberty Jet from Allen Mello in April 2018. I was nervous purchasing a used vehicle with 76k miles but was reassured by the Life I bought a 2012 Jeep Liberty Jet from Allen Mello in April 2018. I was nervous purchasing a used vehicle with 76k miles but was reassured by the Lifetime Engine Warranty and service records provided. Sadly just after three months, my sky-slider roof began malfunctioning and when the service team assessed it, we learned the part was on backorder. This was Aug. 2018, then in Sept. we learned the part was further delayed until Jan. 2019. The technicians were able to close and seal my slider without any cost to me. Fast forward to Jan., we learn the part mfg. went out of business and there is no replacement part but Jeep is looking for a new mfg. In April the news was not good, a new mfg. still hadn't been found. Throughout this entire process, Jim K. kept in touch with me with updates and after ongoing searching by the Service Team, they located the needed part (entire frame) and installed it a couple weeks ago, again at no labor cost to me. Long story short, although it was a bit disappointing to have this happen, I can't express enough my thanks to Jim K. and his amazing team. Everyone I dealth with was pleasant and were always willing to go the extra mile. It helped lessen the disappointment. Thanks again! More

Purchasing a Ram truck This dealership was wonderful they came out and greeted us and serviced us very well took time to go through numbers and get us the best deal for the This dealership was wonderful they came out and greeted us and serviced us very well took time to go through numbers and get us the best deal for the price. Carl Bouthot was so kind and knowledgeable and helped my husband and I get a beautiful vehicle. Thank you to Carl Bouthot and Christian Steinbrecher for such admirable help and getting the best for our money....... excellent teamwork. More

This Service Dept is Incompetent The first time that I took my vehicle there to be serviced, they tried to charge me for work that was covered under the warranty. Then they tried to o The first time that I took my vehicle there to be serviced, they tried to charge me for work that was covered under the warranty. Then they tried to overcharge me for work that was done and not covered by the warranty. I received a quote for the work over the phone and then lied to about that quote as they attempted to rip me off. On 4/25/19 I took me vehicle in because there was a pinging sound coming from under the hood while idling. Also, to have checked out, a whirring noise coming form the right rear wheel, have a windshield wiper blade replaced and to have issues with shifting looked at. I received a call the next day and was told that the shifting problem was because the transmission needed computer updates. The cost $278.00. I authorized the updates. I was told that that the pinging noise was because a collar was broken around the exhaust pipe that is between the manifold and catalytic converter. I was told that the 2' section of flex pipe needed to be replaced, $750.00 parts & labor. I declined. Was told the whirring noise was because of uneven wear on the rear tires. (tires are less than 2 yrs. old with hardly any wear) I picked the vehicle up and noticed that it still shifted hard. The next morning it started to rain and when I turned my wipers on, noticed that it had not been replaced, though I was charged for it. Also, the retired courier that picked me up from my office to take me to the dealership dropped the F bomb within a minute of me getting into his vehicle and proceeded to use every profanity, sexual innuendo and overall trash language during the ride to the dealership. He was very unprofessional. This week, I took my Jeep into Bonneville and Son. I was told that no updates had been performed and that the pinging noise that I heard was from a mount on the exhaust heat shield. Parts and labor - $150.00. This is the most incompetent and corrupt service department that I've ever dealt with. I wouldn't take my vehicle there again if my life depended on it. All I can say is BEWARE!! More

Very pleased! I am beyond happy I chose Allen Mello Dodge. Victoria was wonderful to work with! She helped me get the car I wanted. Everything went smoothly. Thank I am beyond happy I chose Allen Mello Dodge. Victoria was wonderful to work with! She helped me get the car I wanted. Everything went smoothly. Thank you to a great team! More

Friendly sales staff I visited the dealership to go over my purchase options. Paul was very helpful in assisting me with my questions and have me some great advise. I visited the dealership to go over my purchase options. Paul was very helpful in assisting me with my questions and have me some great advise. More