Allen Mello Chrysler Dodge Jeep Ram

Very Deceptive practices when pricing the vehicles. Was told by manager we run these ads to get you in and here you are. I was also told by Brandon that they do not honor the prices on their website. Fre told by manager we run these ads to get you in and here you are. I was also told by Brandon that they do not honor the prices on their website. Fred, my salesman, told me "This happens all the time - people see an advertised deal, they come in expecting the deal and we end up charging them $150 dollars more a month". In my situation I was on Allen Mello Jeeps website, I selected the express purchase option, The price quoted was a lease at $351/month only to arrive at the dealership and be told $439/month. This was very deceptive. Upon a follow up call with one of the managers I was told the website does that to bring people in. I do not understand why they would utilize such deceptive tactics. I am appalled. I have never had such a poor experience at a car dealership. I explained my frustration to the manager who called me, Brandon, but he didn't seem to care. I asked is this how you do business and told me yes this is how we do business. I personally do not think they took me as a serious customer, I came in on a rainy Saturday in sweatpants in a sweatshirt after going to the gym. Regardless, what I'm wearing does not determine my eligibility to purchase the vehicle. The one positive was Fred - Very nice guy. More

Bernie goes above and beyond every time I call or come into the dealership. I came in with my tire losing air. Ended up being a cracked rim. When I asked questions about what type of rim to purchase he into the dealership. I came in with my tire losing air. Ended up being a cracked rim. When I asked questions about what type of rim to purchase he was awesome with answering all of my question. He also let me know that my car has sensors in the tire and to get them when purchasing the rims. Can't say enough about how awesome he is. More

I tried to make an apt to service my 2020 Jeep (under warranty) I bought 6 months ago due to check engine light being on. They are my closest dealer. They made my apt and then cancelled it. Told me they warranty) I bought 6 months ago due to check engine light being on. They are my closest dealer. They made my apt and then cancelled it. Told me they 'only service their own vehicles' and I should 'go to wherever I bought it because it was there problem'. More

Honesty would help them greatly in their business practices. Will never return there ever again. practices. Will never return there ever again. More

Not happy with my purchase at all. I purchased a vehicle for $32,000 and within a week and 200 miles my brakes were squealing loudly every time I stopped. I was told that because they are over the legal thi for $32,000 and within a week and 200 miles my brakes were squealing loudly every time I stopped. I was told that because they are over the legal thickness they wouldn't do anything for it. Now 9 months later and 3,000 miles I am having rust bubbles pop up on both rear wheel wells with estimated repairs over $2200. I am highly dissatisfied with my purchase and will not be returning to Allen Mello. Cannot stress enough to others to avoid it as well. More

Marcus our salesman was great as well as the rest of the staff that works in the car buying process,5 stars from me and my wife. staff that works in the car buying process,5 stars from me and my wife. More

The manager, Jim, was above and beyond! There was an error with what the salesman told me the car had and I left the lot with it not knowing. I wrote on a survey about it, not thinking anything would ha error with what the salesman told me the car had and I left the lot with it not knowing. I wrote on a survey about it, not thinking anything would happen. Jim reached out to me immediately and went out of his way to fix the problem. So impressed with his customer service! More

Absolutely horrible experience with the service department. I had my jeep looked at under warranty, i stated over the phone that if it was going to cost money, DO NOT proceed. They left me a voicem department. I had my jeep looked at under warranty, i stated over the phone that if it was going to cost money, DO NOT proceed. They left me a voicemail saying it was going to cost money to fix and they were going to do it anyways, after I requested that they do not. When confronted with the bill, the service manager and the service rep were absolutely horrible to deal with. The manager is a complete jerk and I most definitely do not recommend have your vehicle serviced by them. Save yourself the hassle and have your vehicle serviced elsewhere! More

The most horrible experience I have experienced in years!DO NOT WASTE YOUR TIME SHOPPING THIS DEALERSHIP!Tried to purchase a Rubicon cash and these fools could not even call back to make the deal.Lowe years!DO NOT WASTE YOUR TIME SHOPPING THIS DEALERSHIP!Tried to purchase a Rubicon cash and these fools could not even call back to make the deal.Lowest trade value, another dealership was 5k higher!Never bothered to return calls in a timely manner!And to top every thing off, brand new Rubicon that I test drove had check engine light on!Folks do yourself the biggest favor and call another dealership..Oh by the way, I did purchase a vehicle from a wonderful dealership,received a great trade value, beautiful car(with no check engine lighten..lol) wonderfully professional AND actually wanted my business!I have to thank these buffoons, they lead me right to their competition who gladly sold me a vehicle.AND by the way, nice to see ALL three of your 62k+Rubicons are still available and un sold..good luck. Please note this dealerships negative reviews on YELP and throughout the internet...they certainly live up to all of them!Lots of BS, crappy trade values, horrible communication,dealership seems to be oblivious to making a sale..they could not sell a grocery bag to a grocery store!The whole experience almost turned me off on the JEEP product itself. I am not through and have a conference call scheduled with JEEP North America to discuss the whole experience(which they were thrilled to hear just some of the did bits. More

Good day Crystal, I am sorry to here that, as a long Good day Crystal, I am sorry to here that, as a long time customer I would think you (dealership) would proved this service to my wife and I. Thank Good day Crystal, I am sorry to here that, as a long time customer I would think you (dealership) would proved this service to my wife and I. Thank you for the replay, and we will try different dealership that may be able to help. As well I will be sure to add this in to the DealerRater reviews as a NOT SO pleasant experience. V/r Al and Jan More