Allen Mello Chrysler Dodge Jeep Ram

Awesome experience with service from David Winslow and his team recently on my Cherokee SRT. Thank you very much Dave for the consistent and honest communication every step of the way. I’m from CT and was his team recently on my Cherokee SRT. Thank you very much Dave for the consistent and honest communication every step of the way. I’m from CT and was in town when I had an emergency and needed service. Dave and his team did their best to accommodate and kept me updated on when to travel back to NH. Excellent service! Thanks very much! More

READ BEFORE SERVICING ANY VEHICLE HERE!!!!! I'm leaving this review in the sales reviews and service reviews as well as calling in my complaint in hopes someone can salvage this service departme I'm leaving this review in the sales reviews and service reviews as well as calling in my complaint in hopes someone can salvage this service department and save customers the headache I had to endure. Took my new 2019 Wrangler Sahara JLU for my first service, oil change, tire rotate, and steering dampener recall about 2hours worth of work. Scheduled an appointment online on Monday for Friday morning 930am. Called ahead on Friday saying I would be 15 min late, was actually about 10. Pulled up to the "drive thru service" lane, no one came out or opened the door. Walked in myself stood in service a few min staring at about 4-6 service employees and greeted by none. Finally a service writer poked his head out from behind a computer screen and said they would be right with me. 5 min later I was told to move my own vehicle into the service area (xxx is the point of the 5 other employees and the drive thru)? Finally got checked in, told I would receive an update phone call, and went on my way with my girlfriend in one of my other vehicles. Had a nice day running errands buying presents and having lunch until about 2pm. No phone call, I decided to call myself. I was told my Jeep was next and I could expect it about 5pm. I asked what the point of me scheduling a service at 930am was if it wouldn't even have been pulled in by 2pm, and wouldn't be done until 5pm, over 7 hours later? Unable to answer his excuse was "the service department got a little backed up yesterday". Ok but xxx does that have to do with MY JEEP TODAY and why couldn't I have been told this information the second I stepped through the door or at least before I left believing I would have it done in a few hours? I lease my Wranglers meaning I will be getting a new one every few years and oh I also spent 3500 on wheels and tires that I had installed on it brand new through the dealer. I will not be buying any of my future vehicles from Allen Mello, nor servicing my current ones thru them. Someone should educate the service manager and team about the importance of service after the sale, Allen Mello your service department is losing you SALES! More

I purchased my Ram 1500 from Allen Mello CDJR and I could not be happier with my experience. Frank, my salesman, was as no pressure as they come. The entire team worked to make me feel welcome and comfortabl not be happier with my experience. Frank, my salesman, was as no pressure as they come. The entire team worked to make me feel welcome and comfortable. I will absolutely be going back for future vehicle purchases. More

Completely disappointed in the service department. I brought my car in on Saturday for a scheduled oil change at the scheduled time only to be told that there were 4 cars ahead of me and it would be a l brought my car in on Saturday for a scheduled oil change at the scheduled time only to be told that there were 4 cars ahead of me and it would be a long wait. When I mentioned my scheduled appointment the service advisor was rude and responded with “I don’t know about your appointment but there are 4 people ahead of you!” It amazes me that they can send you an appointment reminder confirming your time but not send or make a courtesy call letting you know they’re running behind and give you an option to reschedule or make arrangements to drop the car off and pick it up when it’s done. No one wants to spend a day off at the dealership waiting for a routine oil change which should take no more than 30 minutes. Service here has gone down hill over the years! More

I went to Allen Mello about couple weeks ago and I went to Allen Mello about couple weeks ago and purchased my new- used ram truck. The experience I had was great. When I arrived at Allen Mello I w I went to Allen Mello about couple weeks ago and purchased my new- used ram truck. The experience I had was great. When I arrived at Allen Mello I was greeted by Nick Elliott. Nick was polite and very knowledgeable about the truck he was showing me. He was able to get the price I wanted with my trade in. With Nick Elliott's help my experience was great from looking at the truck to test driving and trading in my vehicle. Purchasing my new truck was quick and easy. I would definitely return to Allen Mello in Nashua. More

I have brought my 2018 Jeep into Allen Mello for the same issue (exhaust fumes inside car) at least four times. Brought the same Jeep in for a loud rubbing sound in rear of car with Allen Mello stating it w issue (exhaust fumes inside car) at least four times. Brought the same Jeep in for a loud rubbing sound in rear of car with Allen Mello stating it was normal. Now have a service air suspension system immediately indication with up/down button not working. Had to order new seals around doors for my 2017 Dodge Ram truck. Allen Mello made appt to replace on 28 Oct without seals in dealership so we dropped truck off for nothing. Not impressed with this dealerships service dept. More

We had a great experience here! Nick Elliot was so easy to work with! He spent so much time with us helping to make our decision without any pressure at all. The rest of the staff was very friendly as well to work with! He spent so much time with us helping to make our decision without any pressure at all. The rest of the staff was very friendly as well. Would definitely recommend working with Nick Elliot and this dealership More

Better than we could hope for! I was looking for an SUV that met certain criteria and Rob Grove of Just Drive Events narrowed it down to the Jeep Compass. I test drove it and left w I was looking for an SUV that met certain criteria and Rob Grove of Just Drive Events narrowed it down to the Jeep Compass. I test drove it and left with no pressure to buy. Several days later I called to see if they had one in stock and Rob and Darrell Alberico of Just Drive worked with me to reach a price that worked for both me and the dealership. I then spent time with Cheikh to settle the financing and that was it-so quick and easy it was unbelievable! My Compass was cleaned up and ready to go when we were done with the paperwork-all because of my scheduling, they even stayed a bit late to get it done that night to accommodate us. More

Needs Service Improvement Buying a car here was actually a really pleasant experience and they really worked with me to get me into my dream Jeep. And that is where it all went Buying a car here was actually a really pleasant experience and they really worked with me to get me into my dream Jeep. And that is where it all went downhill. Their warranty department is utterly useless unless you shelled out money to buy one from them, and are not knowledgeable about warranties that Chrysler extends. If you need your car serviced I advise going anywhere else but to Allen Mello. Their service department is a mess and lacks basic Jeep knowledge. The only thing I go there for is my inspection and that will probably end as well They have misdiagnosed issues multiple times including wiring, lighting, fuel injection system, and loose ball joints, and then charge me $116 for doing nothing. When calling about specific warranties and questions about repairs, they give you the runaround and try to force you to make a diagnostics appointment so they can tell you nothing is wrong and they charge you their full service fee. I needed a specific part replaced and when I asked the parts dept. if they had it in stock he said yes, sent me to over to service to schedule an appointment, only to be told they will not replace the part because it was for a recall that happened before my model year, even though this is the only way to fix the issue. If you're a female and enjoy being jerked around by men who think they know more than you, then, by all means, keep going here. More

Buying a new Jeep I'm so happy I chose Allen Mello Dodge. Marty Vaughan was wonderful to work with! He was professional and helpful from start to finish. It's always a I'm so happy I chose Allen Mello Dodge. Marty Vaughan was wonderful to work with! He was professional and helpful from start to finish. It's always a little overwhelming buying a new car, but the whole team took great care of us, and I couldn't be happier with my new Jeep . Thank you so much! More