Allen Mello Chrysler Dodge Jeep Ram

Service Stinks, I purchased my jeep there new and after many "other" problems with the service mgr. Bernie, I thought I would give him another try. What a waist of m I purchased my jeep there new and after many "other" problems with the service mgr. Bernie, I thought I would give him another try. What a waist of my time right away he pulled the trump card and tried to tell me that I "voided" the warrantee by changing the tire size, and then told me that it was Chryslers" stand not his. That is why they didn't "look" at my vehicle after they called and told me that they could not duplicate the problem. I said how could that be it does it EVERTIME I drive it. So I called the Chryslers hot line I got with the vehicle and they told me that was not true. So again for the third time the Allen Mellow Service department has LIED to me. As far as the service they just tell people they "looked" at it what a bunch of xx. They thought of anything just not to work on my jeep. Chrysler suggested I bring it to another dealership that was "willing" to find the problem and then do the work. So I went to Lathis Jeep I Lemonister. MA all they do is jeeps. What a top notch dealership :20 min the found and fixed the problem. Allen Mellow had it all day and never found the problem. Bernie you should keep your part time job at Home Depot looks like you are going to NEED it. More

Service Department Brought my Dodge Durango after they had done a recall service..Manager got bad attitude ..Maibe he profiled me I got my car back and took to another Brought my Dodge Durango after they had done a recall service..Manager got bad attitude ..Maibe he profiled me I got my car back and took to another dealer More

Great buying experience We just purchased a Jeep Cherokee from Allen Mello. The experience was great from start to finish. I did my homework on the web. We knew which car We just purchased a Jeep Cherokee from Allen Mello. The experience was great from start to finish. I did my homework on the web. We knew which car we wanted and I emailed 6 different dealers for their price. Kim at Allen Mello got back to me right away with a price. I had two lower prices by a few hundred dollars. Kim said she wasn't sure how they could go lower, but if things didn't work out their offer was still good. One of the dealers came back with $500 off the deal was if I financed thru Chrysler even though I told him that we were paying cash. The other dealer ended up being too far away for a couple hundred dollars savings. I also heard from two other dealers that their price could not be beat by anyone in New England. They ended up being the two highest price options. We went into the dealership check in hand and Andrew took us the rest of the way and got us thru the purchasing process quickly and painlessly. Highly recommended.... More

Service my Dakota Service done when requested. Bernie Masterson very helpful; explained what was done, why, and anticipated costs. Charges exactly as quoted. Work done Service done when requested. Bernie Masterson very helpful; explained what was done, why, and anticipated costs. Charges exactly as quoted. Work done when expected, and done well. More

Professional We were able to achieve our goals for a car purchase in a short period of time. The sales representative was knowledgeable and patient. The Cherokee e We were able to achieve our goals for a car purchase in a short period of time. The sales representative was knowledgeable and patient. The Cherokee exceeds all of our expectations for comfort and handling. We feel confident that if we have questions or concerns that the dealership will be happy to help us in the future. More

Great Experience We went to the dealership to test drive a 2016 Dodge Durango, they were the only ones that had the vehicle in our area. Joshua Hamm was the salesman We went to the dealership to test drive a 2016 Dodge Durango, they were the only ones that had the vehicle in our area. Joshua Hamm was the salesman that we dealt with. We were going to buy in April or May. We were impressed with the way Joshua dealt with us (no pressure & answered all our questions). We left it at that and left the dealership. 2 days later we returned and bought a Durango. We got a great price (dealers incentive) and a great trade-in value for our old vehicle. Joshua actually went out of his way a delivered the vehicle to our home (20 miles away) on Monday evening and drove our trade-in away. Appreciate all that was done for us and would highly recommend this dealership and salesman. More

Very satisfied Just bought a 2016 Wrangler Willys, my 3rd vehicle purchase from this dealership. Although there were a few bumps in the road concerning the original Just bought a 2016 Wrangler Willys, my 3rd vehicle purchase from this dealership. Although there were a few bumps in the road concerning the original order, my overall experience was again excellent. Would like to make special mention of employees, Cheikh Dieng (finance), and Josh Ham (sales). This is my 2nd time dealing with Cheikh. Both gentlemen are very friendly, knowledgeable, and always made you feel welcome. Josh has already made two followup calls to me, and I've had the Wrangler less than a week. I've only driven it once. My wife, and 19 yo son keep taking it ! Also, while I'm writing, I would like to mention Bob Arndt in service. I've dealt with Bob for many years. Great guy. Very attentive and friendly service. I give high marks to Allen Mello dealership, both sales and service. More

Edin was simply AMAZING! I had recently purchased my jeep Wrangler from Edin Karo. When I came in Edin greeted me went over the product explained the different packages the I had recently purchased my jeep Wrangler from Edin Karo. When I came in Edin greeted me went over the product explained the different packages the wrangler comes with and help me decide which one best fits my needs. He was very charismatic, patient, and knowledgeable throughout the whole process. Even made sure we felt comfortable! Followed up to make sure we are happy. I would highly recommend working with Edin again and I'll make sure I send all my friends and family members to see him when they are in the market. More

Nice and Easy Went out looking for a Jeep Grand Cherokee for the family. Met Bob Curran and it was smooth sailing from there. He found out what would fit our need Went out looking for a Jeep Grand Cherokee for the family. Met Bob Curran and it was smooth sailing from there. He found out what would fit our needs and brought a Jeep to us that was exactly what we wanted. Test-drive was nice he was not a typical salesman always talking. My wife appreciated that he made sure she was comfortable and as the one who would be driving it, she was very happy with his low-key approach. The numbers worked, the financeing was easy and we drove away that very day in our Grand Cherokee. Bob took very good care to go over all of the controls and he even entered Lori's phone into the bluetooth system. This was so easy, I was waiting for something to change at the end, but it never happened. Bob treated us like neighbors and the rest of the staff made us feel welcome. Thanks, Bob and I'll be back for that truck sometime soon. More

Smooth Transaction Hats off to Josh Ham! Great customer service and I LOVE my jeep! Josh went above and beyond in providing great service. I waited a month (purchased Hats off to Josh Ham! Great customer service and I LOVE my jeep! Josh went above and beyond in providing great service. I waited a month (purchased 12/27/15) to write this review to make sure no surprises popped up and I have to say this was probably one of the most smoothest transactions ever completed. Did I mention how much I LOVE this jeep too! Thanks Josh! More