Allen Honda

Great Car, Better Customer Service Very pleased with my car and the overall experience at Allen Honda. Customer service was especially good. Matthew Holmes and the entire team were fri Very pleased with my car and the overall experience at Allen Honda. Customer service was especially good. Matthew Holmes and the entire team were friendly, professional, and extremely quick to help both during the purchase and follow-up. More

Found the perfect car quickly! Excellent Service!! I had a great experience at Allen Honda! Holly is amazing. She listened and understood what I was looking for. Then found the perfect car and value fo I had a great experience at Allen Honda! Holly is amazing. She listened and understood what I was looking for. Then found the perfect car and value for my needs, her first choice...without needing to waste time. Everyone involved made the sale quick and comfortable, and they accommodated my special circumstances. Relaxed environment. I am VERY pleased with my choice going to Allen Honda. More

Wonderful Wow! I cannot say enough great things about my first car buying experience with Allen Honda and Jason Haywood. He was amazing, friendly, personable, a Wow! I cannot say enough great things about my first car buying experience with Allen Honda and Jason Haywood. He was amazing, friendly, personable, and truly cared that I got a car I liked and could afford. The family at Allen Honda was incredibly patient and worked with me to get all the correct documentation. They made my parents and I feel at ease and eliminated any car-buying stress. The whole process was painless and exciting. Financing with Kat Ballweg was smooth and the customer service was excellent. Thank you Jason, Kat and Allen Honda for making my experience so wonderful! More

Sales staff is decent - service department needs help I've been going to Allen Honda for over 20 years. I've only purchased one car from Allen (a Honda Civic over 20 years ago), but I have had my other Ho I've been going to Allen Honda for over 20 years. I've only purchased one car from Allen (a Honda Civic over 20 years ago), but I have had my other Hondas serviced here over the years and checked out new cars many times. The sales staff has always been very friendly. So I don't have any issues with sales and would still consider Allen for a new Honda purchase. At least until today. Their service department needs help. I'm not sure what is going on over in that department, but the quality has deteriorated the last few years. Recent examples: a service adviser trying to tell me I needed a timing belt change even though my CR-V has a timing chain, not a belt. Another time the service adviser said I needed to replace the battery, which I declined. I took the battery to an auto parts store to be tested, and it was fine. The last several times I have had my cars serviced, they did not wash them. The cars are older, and one doesn't look so hot anymore, but every other Honda dealer I go to always washes the cars after servicing them. Someone left a streak of grease on my headliner by the sun visor. Once, the antenna was unscrewed and left in the passenger seat after service. Not sure why since I did not ask for the radio to be checked, and they did not wash the car, so I don't know why they would remove the antenna. These are all small things, but indicative of the sloppiness/shadiness that pervades their service department. Today was the last time I will go to Allen for service though. I went in for an oil change and to see if they had time to perform an alignment and check my brakes or if I would have to schedule for those. I parked in the breezeway and saw the service adviser was busy with another customer. After waiting a while, I went into the office. Everyone was busy at their computers so I waited. No one asked if I needed help. Then two customers pulled in behind me, and another service adviser came out the back and rushed by me to help the guy that had just pulled in behind me. I figured that guy had an appointment, so I didn't say anything, but then I overheard that he was a walk-in as well. So I waited some more, and then the other service adviser came in and started helping the second guy that had pulled in behind me (another walk-in). At that point I just left. No one ever spoke to me or asked if I needed help. The new building they are constructing next door looks like it will be nice. I just hope they give the service department a good overhaul when they move over there. More

#1 Best experience by far Never thought I'd be driving a newer model vehicle after being turned down by other dealerships I've had dealings with before. I had a 2012 model with Never thought I'd be driving a newer model vehicle after being turned down by other dealerships I've had dealings with before. I had a 2012 model with 90,000 miles and wanted something better and newer but the other dealerships kept asking for 10,000 dollars or more so I figured I was stuck till I decided to stop by Allen Honda which I've never been at before and was very surprised that they were willing to help me out. By the time I knew I was driving a pre owned newer model and with way way less miles and a better deal over all. Remember this name Holly Ellison because I sure will. She was helpful and kind till the end. Straight shooter and no messing around. She was willing to even help me out of her days off, who does that? Well she did and with a smile at that. Best sales person I've ever had to deal with, if I could I would buy another vehicle today from this dealership and this sales person. But since I don't need another vehicle at this point I will sure be back when I do with no hesitations what's so ever. I would HIGHLY RECOMMEND Holly Ellison and Allen Honda for your future purchases and will have no problem telling my friends and family about my experience that makes Allen Honda #1 in my book. Oh and one more wonderful person I also met while I was there, first impressions to me are a big deal and I must say Ms. Shirley Macik in finance was as sweet and kind as can be. Plus a college football fan at that. Gotta love her. I was blessed meeting these two wonderful ladies. Once again a big big big thanks goes out to Allen Honda, Holly Ellison and Shirley Macik for this experience your the best ever. More

got a new car with trade in. I loved my experience with this dealership and the dealer Sam Olmedo. It was great!!!I would recommend them always to anyone of my family and friends. I loved my experience with this dealership and the dealer Sam Olmedo. It was great!!!I would recommend them always to anyone of my family and friends. More

Best Service Manager and Department Ever Encountered We've been a long time Honda family, not only for the quality of the cars, but also for the quality of the people who service them. When our daughter' We've been a long time Honda family, not only for the quality of the cars, but also for the quality of the people who service them. When our daughter's 2008 civic suddenly died of a bad water pump on highway 6, David and Tammy at Allen Honda took extra care of us. Catastrophic engine failure was the diagnosis, which is hard to hear from 180 miles away (our daughter is a student at A&M and we live in San Antonio). Tammy got all of our paper work in order and David researched the options, getting us a full repair and replacement at a fraction of every estimate we got. David bent over backwards to work with us and take care of our daughter and was very mindful of the vulnerable position parents are in with children in school far from home. He kept timely communication with honest, straightforward reports on the progress. Our daughter got a loaner without hassle for a week. Everyone was so friendly, respectful, and helpful that they redefined my expectations of car service; David actually asked that my daughter contact him before coming in for any service so that he can keep an eye out. I know there is much that was done that was far beyond the simple call of good service. They truly valued our faith in and loyalty to Honda. You don't run into folks like this much anymore. For anything Honda, there's no place else anyone should go. More

A great, no-pressure experience I've bought a lot of cars and I've sold cars, too. The experience I had at Allen Honda is easily the best I've ever had from start to finish. Holly El I've bought a lot of cars and I've sold cars, too. The experience I had at Allen Honda is easily the best I've ever had from start to finish. Holly Ellison greeted me immediately as I walked through the door, worked with me to find a car for my mother, answered every question we had, and made it easy to make the purchase. Kat Ballweg put together a great finance package and explained it all to my mother. In at 9:30, out by 2, including a test drive. Mom's very happy with her Accord and she enjoyed the whole process. More

Purchased a pre-owned CRV. Great experience! Having not driven (and only recently gotten my license again after 8 years not on the road), I was nervous about buying a car. however, Holly was f Having not driven (and only recently gotten my license again after 8 years not on the road), I was nervous about buying a car. however, Holly was fantastic, and made the experience enjoyable and stress-free. Though new to the dealership, she is very knowledgeable, and understanding. She worked with me and my "less-than-stellar" credit to get a very good deal that I can afford. I would highly recommend her (and Allen Honda) to anyone in the market for a new or pre-owned car. More

Treated very professionally and with couresty. The sales person (Holly Ellison) was enthusiastic and if she did not know the answer she sought it from someone with more technical knowledge. The Ge The sales person (Holly Ellison) was enthusiastic and if she did not know the answer she sought it from someone with more technical knowledge. The General Manager (Rusty Skinner) provided details treated us with respect. More