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Allen Chevrolet Cadillac - Service Center

Monroe, MI

3.7
949 Reviews

949 Reviews of Allen Chevrolet Cadillac - Service Center

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April 03, 2020

We were traveling from GA and hit something on the road that damaged the tire and wheel. They came up with all the parts needed. More

by Nowactive
Recommend Dealer
Yes
Employees Worked With
The guy running the tire service area
Apr 07, 2020 -

Allen Chevrolet Cadillac responded

It was unfortunate that you had some trouble on the road but we were happy to assist and get you back on your travels. Thank you for choosing Allen Chevrolet Cadillac and we appreciate the positive review. Sincerely, John Allen, GM

April 02, 2020

They Called to get my truck in early. Done in reasonable amount of time. Truck came back very clean. Very satisfied with the service I had. More

by gheck1
Recommend Dealer
Yes
Employees Worked With
Tim in service
Apr 03, 2020 -

Allen Chevrolet Cadillac responded

Thank you for the five star rating and for sharing your feedback. We are pleased to know that you had a very satisfying service experience with us. We hope to see you again in the near future. Stay safe. Sincerely, John Allen, GM

March 27, 2020

I will be bringing my cruz back.The service and fast and efficient. The employees were polite..The place was clean..u could wash ur hands More

by brandy.vansickle
Recommend Dealer
Yes
Employees Worked With
The men in service
Mar 27, 2020 -

Allen Chevrolet Cadillac responded

Thank you for the great review, Brandy. We are happy to know that you enjoyed our services. Let us know if there is anything else we can help you with. We look forward to your next visit. Sincerely, John Allen, GM

March 27, 2020

All good always. We’ve purchased three Cadillac’s and one Chevrolet in the past 8 years and it’s been all good service. Pleasure working with everyone More

by heartsinohio
Recommend Dealer
Yes
Employees Worked With
Craig Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2020 -

Allen Chevrolet Cadillac responded

Thank you for the positive feedback! We are happy to know of your repeated business that you've received an outstanding experience at our dealership. We hope that you will contact us again soon! Sincerely, John Allen, GM

March 23, 2020

I went to service for a brake recall, hvac question, door lock system locking me out and a rattle in the rear passenger door. The first 3 were taken care of. The door rattle was not corrected. More

by JOHNDOTY
Recommend Dealer
No
Employees Worked With
Tim in service..
Mar 30, 2020 -

Allen Chevrolet Cadillac responded

John, we’re sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and I appreciate that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, John Allen, GM

March 13, 2020

I used to own a SAAB automobile and always enjoyed the service treatment I received. This dealership exceeds my experiences with the SAAB dealer. Decent prices and the service is done right! More

by Stude1
Recommend Dealer
Yes
Employees Worked With
Chris Tripinski, Josh Halsey
Mar 13, 2020 -

Allen Chevrolet Cadillac responded

Thank you for your kind review! I am so thrilled to hear that we provided you with such excellent service. Your business and satisfaction is important to us. I appreciate that you chose Allen Chevrolet Cadillac and we hope to see you again soon. Sincerely, John Allen, GM

March 12, 2020

Best service every time I drive 30 miles out of my way,60 miles round trip to go to Allen Chevy. Their prices are competitive if not the best prices for their services. $39.9 More

by Krw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
NA
Mar 13, 2020 -

Allen Chevrolet Cadillac responded

Thank you so much for taking the time out to give us some feedback and a five star rating. We do pride ourselves on providing our customers with quality workmanship at competitive prices. Thank you for choosing Allen Chevrolet Cadillac and we look forward to your next visit. Sincerely, John Allen, GM

March 11, 2020

Performed the job quicker then I expected! Drop off and pick up was made easy. Will be my new place to service my vehicle since moving to the area. More

by shelbybrevik0318
Recommend Dealer
Yes
Employees Worked With
N/A
Mar 12, 2020 -

Allen Chevrolet Cadillac responded

It's wonderful to know that you had a helpful, respectful, and considerate experience. I am proud of my team and the services they provide. Thank you for sharing your satisfaction and providing us a five star rating. Sincerely, John Allen, GM

July 11, 2018

Highly recommend! Chris is service is so helpful and always treats me and anyone I send there with the best customer service. The first time I had brought my previous v More

by knay016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
CHRIS TRPEVSKI
Jul 13, 2018 -

Allen Chevrolet Cadillac responded

Dear "knay016," Thank you for your complimentary review! Chris works very hard and is not often recognized in a public forum, when he deserves to be. He spends time with customers to explain any repairs that are necessary on their vehicles and then oversees the implementation of those repairs. He is courteous, conscientious and kind and we thank you for acknowledging those qualities. Stanford-Allen has been building great customer service practices so that the client can experience concierge service in an automotive atmosphere. We don't want clients to feel like they're at a dealership, which can be stressful. We want customers to know that they are among friends, and Chris definitely does that very well. Thank you for choosing Stanford-Allen and we hope to see you again in the future. Take care and be safe, Michelle J Hughes for the management team at Stanford-Allen Chevrolet Cadillac

April 11, 2016

Not the best Experience Engine was chugging & cutting out bad, RPM's dropping 500. Dealer could not find any problem. i said it seemed like trans was not down shifting in tim More

by badcardeals
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris trpevski
Apr 13, 2016 -

Allen Chevrolet Cadillac responded

We are very sorry for this negative experience. This is not the type of customer service Stanford Allen Chevrolet is known for and truly is unacceptable. It is frustrating enough to experience this type of vehicle concern that can cause major inconveniences. Chris normally displays the upmost respect and empathy in this type of situation and exceeds his customers expectations, we are very sorry for not providing the level of Customer Service that all of our customers deserve. The Service director would like to reach out to you, make amends, and redeliver a satisfying experience.

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