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Allen Chevrolet Cadillac - Service Center

Monroe, MI

3.6
948 Reviews

948 Reviews of Allen Chevrolet Cadillac - Service Center

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June 25, 2020

Service was good. Can't say they were friendly. However no one wore a masks. During this pandemic it is important to wear a masks. More

by granaudy
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Jun 26, 2020 -

Allen Chevrolet Cadillac responded

Granaudy, we are happy to know your overall experience went well. Thanks for your feedback for us. We look forward to working with you again in the future for any other of your vehicle needs. Sincerely, John Allen, GM

June 25, 2020

The service department is top notch. I ordered new tires, they came in and were installed in a timely manner. The technicians was kind, respectful and treated me very good. Thank you More

by Deb.m.Bush58
Recommend Dealer
Yes
Employees Worked With
April Seger, Keith Cousino
Jun 26, 2020 -

Allen Chevrolet Cadillac responded

Thank you for leaving us a great review, Deb! It was a pleasure to work with you, and we look forward to assisting you again in the future. Sincerely, John Allen, GM

June 25, 2020

They got me right in and out.the time I had to spend in service was minimal. I was able to get home in about an hour🤗 More

by POWELL5482
Recommend Dealer
Yes
Employees Worked With
Mark Williams, Keith Cousino
Jun 26, 2020 -

Allen Chevrolet Cadillac responded

Thank you for the great review, Powell. We are happy to know that you enjoyed our services. We look forward to working with you again. Sincerely, John Allen, GM

June 25, 2020

All I have to do is call and Chris always gets me in a soon as possible . He makes sure everything is checked over and calls as soon as the service is completed . More

by Sylvialaney
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Jun 26, 2020 -

Allen Chevrolet Cadillac responded

Thank you for taking the time to share your overall great service experience with Chris, Sylvia! We appreciate your feedback and look forward to your return. Sincerely, John Allen, GM

June 25, 2020

He never called to verify our extended warranty. Do to the COVID 19 our car could have been covered and we ended up paying almost 900 dollars. More

by JOLO2569
Recommend Dealer
No
Employees Worked With
Keith Cousino
Jun 26, 2020 -

Allen Chevrolet Cadillac responded

JOLO2569, thank you so much for sharing you feedback. We regret to hear of your dissatisfaction. Please be patient with us as we look into your claim. If you wish to speak with us directly, please feel free to call us at 732-242-4200. Sincerely, The Allen Chevrolet Cadillac Team

June 25, 2020

Good people buy my cars there every time. Go out of there way to help. Never had a problem we could work out. Working together More

by cantrellpam1
Recommend Dealer
Yes
Employees Worked With
Derek Berg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Rebele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Stoddard, April Seger, Keith Cousino
Jun 26, 2020 -

Allen Chevrolet Cadillac responded

Thank you for sharing your satisfaction with us, Pam. We appreciate you taking the time to visit our dealership and we hope to work with you again soon. Sincerely, John Allen, GM

June 12, 2020

Keith and staff were great.. easy appointment and efficient repair... much appreciated. Keith was able to get the parts in and the team was ready for my vehicle and expedited the visit. More

by MICHEALVANHILL
Recommend Dealer
Yes
Employees Worked With
NA, Keith Cousino
Jun 15, 2020 -

Allen Chevrolet Cadillac responded

Michael, thanks for sharing your amazing rating for us. I will forward your compliments to Keith. We truly appreciate it, and we hope to work with you again. Sincerely, John Allen, GM

June 09, 2020

Great people, friendly. Prompt response and service. The whole dealership is a complete team and all seem to enjoy there place of work. Thank you for serving me. More

by MELLG332003
Recommend Dealer
Yes
Employees Worked With
Lube dept is great also. , Keith Cousino
Jun 10, 2020 -

Allen Chevrolet Cadillac responded

Mel, thank you so much for the five star rating and awesome review. I am proud of our staff and the services they provide. Thank you for choosing Allen Chevrolet Cadillac for all of your vehicle needs. We look forward to your next visit. Sincerely, John Allen, GM

June 04, 2020

Always professional service that’s why I go directly to Cadillac anywhere else you have to worry about whether or not you’re getting good service fee for service when I take the car to Cadillac I know I ha More

by Princewhipper1
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Jun 05, 2020 -

Allen Chevrolet Cadillac responded

Thank you so much for your feedback in regards to our level of customer service. We are so glad to know that our team members have provided you with a great level of care. Thank you for your feedback that is beyond spectacular. Please have a great day. Sincerely, John Allen, GM

June 03, 2020

This dealership always tries to do their very best and they do . Always friendly calls with any problem and does the work on our car in a timely matter. More

by Sylvialaney
Recommend Dealer
Yes
Employees Worked With
Shawn Warren,Chris Trpevski, April Seger
Jun 04, 2020 -

Allen Chevrolet Cadillac responded

We're so happy everything went well. Thank you for your feedback, Sylvia! Sincerely, John Allen, GM

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