Allen Chevrolet Cadillac - Service Center

On Monday 6/29, my husband called to schedule a service appt for our new-to-us Chevy Silverado with Tim for Friday 7/3 at 730am. We had just bought the vehicle from Bill Crispin 2 weeks prior and noticed o appt for our new-to-us Chevy Silverado with Tim for Friday 7/3 at 730am. We had just bought the vehicle from Bill Crispin 2 weeks prior and noticed our speakers rattled. We did not buy from Allen Chevrolet because we were uninterested in their selection of trucks. Our truck, at the time, was under bumper to bumper warranty until the following day, considering we had a trip planned that would put us over mileage. Cool, that’s why we brought the truck in while still under warranty. My husband arrived and Tim listened to our speaker for 10 seconds and said “I don’t mean to sound like a jerk, but take it back to Bill Crispin where you bought it. They might fix it.” Okay, why did you even schedule us an appointment and waste our time? Absolutely unprofessional. Not to mention, Bill Crispin is located an hour away. We are Monroe locals and were planning on using Allen chevy for the lifetime of our truck. We will absolutely not ever use Allen Chevrolet nor recommend them to even a worst enemy. It took me 5 consecutive calls to reach Tim that day because I was panicked that our truck would no longer be under warranty if not serviced that day. I kept getting his voicemail every time I called so I put my male coworker on the phone to see if he could reach Tim. My coworker was immediately connected with Tim. Either Tim was dodging my calls or Tim is displaying characteristics of Sexism. I will let you decide. Tim only took responsibility for poor service once I asked him to apologize and reassured me he will look into our matter and get back with us to see if the speaker is covered. No one called me. I had to personally call for an update. I mean???? I filed a formal complaint with Chevy for awful customer service. TWICE. Tim stoddard in sales followed up with me and was WONDERFUL. Thought this circus was turning around however, Tim referred me to Mr. John Allen himself. John Allen called, accused me of threatening him because I said if this is not covered for some reason at this point, he needs to make it right and pay for it anyways due to the massive mistreatment and inconvenience or I will blow up with reviews. I guess that’s considered a threat these days? Laughable. Whenever I asked Allen a direct question and he replied “I understand your concern” instead of owning the mistake and answering my warranted concerns. When I asked him why my male co-worker was connected with Tim immediately and I was not he replied: “Our phones do not ring pink or blue.” Classy. I’m not an idiot Mr. Allen. I am an educated, professional woman. Good thing I will be taking my business to Dave White Chevrolet in Toledo Ohio, who asked me to come in ASAP and reassured me they would cover whatever cost. Save your time and money and DO NOT go to Allen Chevrolet located on Monroe St in Monroe MI. Happy to answer any questions management has about my experience, IF and WHEN they even care to follow through on ONE promise. Senior advisors with Chevy are now in contact with me about this absolute train wreck. More

Very polite and curtious service. Was in and out in a very short while with oil change and tire rotation. Very pleased as always. Thank you!! very short while with oil change and tire rotation. Very pleased as always. Thank you!! More

Top notch customer service. Everyone that I came in contact with was polite and attentive to my needs. My experience was a smooth one and I’m pleased with the results... contact with was polite and attentive to my needs. My experience was a smooth one and I’m pleased with the results... More

Always great customer service. I will continue to come to your dealership for service as other dealers did not make me happy at all. In fact when I'm ready to buy a new vehicle I will be giving you a visit. your dealership for service as other dealers did not make me happy at all. In fact when I'm ready to buy a new vehicle I will be giving you a visit. More

Always get kind and professional service. They don't try and sell you something you don't need. Service is quick and efficient. I will continue to use there service. and sell you something you don't need. Service is quick and efficient. I will continue to use there service. More

The dealership was very clean. The sales team was really friendly and welcomed us in. They had the vehicle out front and ready for a test drive. Even during the deal they worked with us to get what we wante friendly and welcomed us in. They had the vehicle out front and ready for a test drive. Even during the deal they worked with us to get what we wanted and was so nice. Would recommen them to any buying a car and would go back again in the future. More

Very fast, friendly and courteous employees. Bradley Porter was excellent in handling my needs even suggested a workaround to save me some money using the parts already there. Pity Suburban Cadillac in Porter was excellent in handling my needs even suggested a workaround to save me some money using the parts already there. Pity Suburban Cadillac in Plymouth and Dearborn gave me the cold shoulder when I first called them as they were nearer to me. Their loss is your gain. You have made a new customer for all my 2010 SRX needs. More

I can't say enough about Keith is was off & going as soon as my truck got there...I,v had my fair share of car trouble...& I really think it was a blessing 🙏 in disguise...cus that when I met Keith & the 1s as my truck got there...I,v had my fair share of car trouble...& I really think it was a blessing 🙏 in disguise...cus that when I met Keith & the 1st thing he told me was not worrying we got u...& Boy was he rite...I got car shield & I'm glad I do but they take there sweet time...& They also make u pay for ur hotel & ur rental car & they reimburse u & u have to keep all ur recipes for everything...now I told Keith that I might have enough for the hotel but not a hotel & a rental car...well he had someone drive me to the hotel & they stayed untill I came back out to let him know I got a room...Keith was working & working & he was able to get me a car from the dealership...& He called & said get ready I sent a driver to get u & that's when he told me he got me a car. ..if he wouldn't really car these would of never ever happened...it was the 1st time I,v ever been there & I felt like part of there family...I had such a wonderful experience at the best chevy dealer in America... You know when someone cares or when they just don't give a xxxx... Never once did I feel like that at all I could tell they care they was so invested everyone tried to help the mechanic did great job a Keith is just so nice, respectful, courteous very very go costumers I think Allen Chevrolet should give him like a $5 raise because he just did a wonderful job and I don't know what else to say about him it made me feel so happy as soon as my truck got off I knew I knew then I was in good hands & until people have that kind of experience I had at the dealership like I just did...then ur understand exactly what I'm saying... Keith u rock u answered all my questions you know exactly what you're talkin about the dealership that you work for in Monroe Michigan Michigan Michigan ain't no other dealership that can match or touch Allen Chevrolet dealership in Monroe Michigan I love that place and I'm from Kentucky and I think I'd be willing if my car broke down again...i,d have it taken to Allen Chevrolet...no matter whare I broke down...if it was a big job I would have it towed to Allen Chevrolet so thanks so much Keith for helping me so much & I will never forget how much u really really went out of ur way to make sure I was good... More

Fast, friendly service. I appreciate that they do whatever maintenance is required when I come in. Thanks also for being so positive even in the 90+ degree heat! whatever maintenance is required when I come in. Thanks also for being so positive even in the 90+ degree heat! More

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