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Allen Chevrolet Cadillac - Service Center

Monroe, MI

3.7
949 Reviews

949 Reviews of Allen Chevrolet Cadillac - Service Center

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February 26, 2022

Lack of communication, appointments not kept, extremely slow service. No loaner given when they had vehicle for 3 weeks More

by Strawser95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad Porter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Allen Chevrolet Cadillac responded

Strawser95, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, John Allen, General Manager

February 25, 2022

I dropped off the night before and picked it up when called. Everything went smoothly. More

by THOMASDULL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Allen Chevrolet Cadillac responded

Hi, THOMASDULL! Thank you for the stellar review. We're delighted to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Take care! Sincerely, John Allen, General Manager

February 25, 2022

what a quick, easy and very professional experience! !! Everyone was so very friendly too I would recommend Allen Chevrolet service to everyone and anyone More

by andreamargrey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian (five stars for Brian!)
Feb 28, 2022 -

Allen Chevrolet Cadillac responded

Hi, andreamargrey! Thank you for the stellar rating. We're delighted to hear that working with the team earned us your recommendation. We hope to work with you again soon. Have a great day! Sincerely, John Allen, General Manager

February 25, 2022

Outstanding service timely and very friendly will go back for future service would recommend them to everyone More

by Sarmer8036
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian
Feb 26, 2022 -

Sarmer8036 responded

Thanks for getting our repair completed in a timely manner Brian was very helpful in your service department along with Nicole

Feb 28, 2022 -

Allen Chevrolet Cadillac responded

Hi, Sarmer8036! Thank you for the stellar rating. We're delighted to hear that working with Brian and Nicole earned us your recommendation. We look forward to your next visit. Safe travels! Sincerely, John Allen, General Manager

February 24, 2022

Oil change outrageous price. 110.00......Will be finding a different place to get my oil change More

by jeripearse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2022 -

Allen Chevrolet Cadillac responded

jeripearse, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, John Allen, General Manager

February 24, 2022

I am a new customer to this dealership. I am a General Motors employee and am now required to have my company car serviced at a certified dealer. The experience at this dealership has been More

by Golden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2022 -

Allen Chevrolet Cadillac responded

Hi, Golden! Thank you for the stellar review. We're delighted to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Take care! Sincerely, John Allen, General Manager

February 24, 2022

Job done. I however have a rattle underneath my truck that I didn't have before bringing it in . More

by jeripearse
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2022 -

Allen Chevrolet Cadillac responded

jeripearse, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, John Allen, General Manager

February 24, 2022

Very professional. I would recommend them to everyone. I am working out of state and needed a transmission replacement. You got my truck done in a short time and it run More

by tcolley64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nichole
Feb 25, 2022 -

Allen Chevrolet Cadillac responded

Hi, tcolley64! Thank you for the 5-star rating. We're delighted to hear that working with Nicole earned us your recommendation. We look forward to your next visit. Have a great day! Sincerely, John Allen, General Manager

February 24, 2022

Everybody has been very helpful and happy to deal with . Quick to get you in and out . More

by Tthoma1128
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2022 -

Allen Chevrolet Cadillac responded

Hi, Tthoma1128! Thank you for the 5-star rating. We're happy to hear that working with the team led to such a positive experience. We hope to work with you again soon. Have a great day! Sincerely, John Allen, General Manager

February 24, 2022

I have NO faith in this dealership at all. I feel that they are trying to overcharge for service, gouge customers wherever possible, etc. I will not return ever. They tried to sell me a bunch More

by wcarver58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
Feb 25, 2022 -

Allen Chevrolet Cadillac responded

wcarver58, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, John Allen, General Manager

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