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Allen Chevrolet Cadillac - Service Center

Monroe, MI

3.6
948 Reviews

948 Reviews of Allen Chevrolet Cadillac - Service Center

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November 03, 2020

Brought my 2020 Silverado in first oil change service was outstanding no issues Chuck was friendly the service was fast and complete. I would highly recommend Alan Chevrolet service department More

by EDAGOCS51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
appreciates vehicle from another dealer
Nov 03, 2020 -

Allen Chevrolet Cadillac responded

We're thrilled that you enjoyed your recent service visit with us and thank you for the 5-star rating. We're always glad to should your Silverado need any additional repairs. Best- John Allen, General Manager

November 03, 2020

Great service they always take care of all my service nice very trustworthy fair price I like that I don’t have to make a appointment for my oil changes More

by CHUCKSTER831
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Holland
Nov 03, 2020 -

Allen Chevrolet Cadillac responded

Chuck, thank you for choosing Allen Chevrolet Cadillac as your preferred service provider. Your trust means so much to us and it's always a pleasure assisting you. Thanks again and have a wonderful day! John Allen, General Manager

November 03, 2020

Like the quick service oil change fast trustworthy service very nice employees plus they give a 5 dollar off coupon on your next oil change just wish they would washed car when they were finshed More

by MRHUGHES2820
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Nov 03, 2020 -

Allen Chevrolet Cadillac responded

Mr. Hughes, we're happy to hear that you enjoyed our services and that you appreciated and trust our staff. We hope the minor set back with the car wash will not deter you from visiting us again. Sincerely, John Allen, General Manager

November 03, 2020

Found the problem & fixed it that day. 5 stars on Jim’s towing. Fantastic shuttle service. Everyone was nice and friendly. Clean atmosphere and hand sanitizer available. More

by Laura
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Nov 04, 2020 -

Allen Chevrolet Cadillac responded

Laura, thank you for taking the time to write a review! We're ecstatic to hear that our team assisted you with a high level of customer service throughout the process and was able to make your overall experience wonderful. Don't hesitate to reach out when we can help you again down the road! - John Allen, General Manager

November 03, 2020

Brad in body shop was great to work with. Helpful and timely on keeping me updated and accommodating my schedule for drop off and pick up More

by Dr.sr.grider
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad body shop
Nov 03, 2020 -

Allen Chevrolet Cadillac responded

Thank you for taking a moment to leave us this review! We are thrilled to hear that Brad assisted you with everything you needed and kept you updated on your repairs. Thank you for your business. John Allen, General Manager

November 03, 2020

Always a great and courteous staff. Gets the things done I need and they let me know anything that could use attention later on. From the sales group to the oil change stations, nothing but the best! More

by 012STREETGLIDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Cousino
Nov 03, 2020 -

Allen Chevrolet Cadillac responded

Thank you for your high star rating. We're happy to see that your experiences with us are always the best! We strive to deliver a great experience to all of our valued clients and we are grateful for your feedback. We hope to see you again soon! Sincerely, John Allen, General Manager

November 01, 2020

Even though I had a very huge unexpected Mechanical expense/issues, the service department was outstanding. Praises to Keith for such great work! Much appreciated. Thank you! More

by nettyk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Nov 02, 2020 -

Allen Chevrolet Cadillac responded

Thank you for your kind review. We welcome you back anytime, nettyk. Best, John Allen, General Manager

November 01, 2020

Brad was outstanding. He kept us updated. The estimate was spot-on. Completed work as stated. Seamless work ethic showed in final product. Would reccomend and return. More

by VINJAMIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Porter
Nov 02, 2020 -

Allen Chevrolet Cadillac responded

VINJAMIE, thank you for your positive review and recommendation. We appreciate your business and look forward to your next visit. Best, John Allen, General Manager

October 31, 2020

The service was good. Keith took good care of me. The fact that I keep having to bring my car back for repairs after Allen sold it to me in July is my problem with this place. More

by CARS3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Keith Cousino
Nov 02, 2020 -

Allen Chevrolet Cadillac responded

Thank you so much for sharing, we regret to hear of your dissatisfaction and want you to know that all of our team members appreciate your feedback. Understandably, repair needs vary from vehicle to vehicle but rest reassured our team is here to help with anything you may need addressed. Best- John Allen, General Manager

October 30, 2020

I had set an appointment to get an oil change and tires rotation. I was on time and was in and out in 15 min. Very fast and professional. More

by STEPHANIE122382
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Oct 30, 2020 -

Allen Chevrolet Cadillac responded

Thanks for such a delightful 5 star review, STEPHANIE122382. We truly appreciate it and hope to work with you again. Sincerely, John Allen, GM

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