Allen Chevrolet Cadillac - Service Center

I’ve always had great service at Allen Chevrolet. I go for every oil change there also. They are fast and efficient and clean. Always a job well done. for every oil change there also. They are fast and efficient and clean. Always a job well done. More

I will never return to Allen for sales or service. Too many chances given and bad experiences. Lying sales man, rude service manager. Sales man lied about price and then wouldnt speak to me when I got the many chances given and bad experiences. Lying sales man, rude service manager. Sales man lied about price and then wouldnt speak to me when I got there, made a different sales man give me the real numbers (Mark Williams is the only good person at Allen). My Chevy Trax was a lease and having burning/melting smell when using the heat, so strong you have to roll down the windows. service department told me winter would soon be done and then I wouldn't smell it anymore! Not helpful! Also the man I believe runs the oil change is rude and as a woman I feel acts like I'm incompetent. Mark Williams was great but everyone else I have worked with has been rude, not helpful, and definitely in no way making me want to return or recommend to anyone! Very disappointing. More

Happy to have a dealer like Allen close to me thanks for all ways taking care of the problem in a timely manner I really appreciate you all ways taking care of the problem in a timely manner I really appreciate you More

For my first time visit it was professional, would like a appointment time not a first come first served. I don’t want a wait and see if we get to it. appointment time not a first come first served. I don’t want a wait and see if we get to it. More

I have had my car serviced twice there and both times solved the problem in a timely manner did great work and would recommend and return without a doubt thank you for your service solved the problem in a timely manner did great work and would recommend and return without a doubt thank you for your service More

Ive really needed a oil change for some time, but never had the time. Since I had a coupon I went to Allen Cherolet an hour before closing. My fault, the guy rushed me in and out, giving me that feeling had the time. Since I had a coupon I went to Allen Cherolet an hour before closing. My fault, the guy rushed me in and out, giving me that feeling like I had inconvenienced him and maybe it was the fact that it is Corona times, too close to closing, or the fact that I am a female, but he didn't even show me the dip stick with clean oil or ask if I wanted them to check my lights. Unless I get a coupon, I won't be back. More

always very professional, friendly and gets the job done in a timely manner. allen chevrolet cadillac is the only place we get and take our vehicles!! in a timely manner. allen chevrolet cadillac is the only place we get and take our vehicles!! More

It was easy to get appointment. Car problem was found and repaired in a reasonable amount of time. Shuttle driver was courteous. It was a very good experience. and repaired in a reasonable amount of time. Shuttle driver was courteous. It was a very good experience. More

easy fast service. Friendly service advisor, wished I easy fast service. Friendly service advisor, wished I would have purchased my maintenance plan for my Chevy lease with Allen. Thanks for getting me easy fast service. Friendly service advisor, wished I would have purchased my maintenance plan for my Chevy lease with Allen. Thanks for getting me right in More

This dealership sold me a car before confirming financing. Sold me a car with damaged parts that were requested to be repaired BEFORE purchase. This dealership then took a month and a week (38 day financing. Sold me a car with damaged parts that were requested to be repaired BEFORE purchase. This dealership then took a month and a week (38 days) to repair a rattle in the car that was the main concern brought up during purchase. Got the car back after this and had the radio screen fail inside my Cadillac ATS from 2017. Tim S. is one of the worst customer service representatives with any level of communication and even after all this, i had to fix the rattle myself! The sales guy I had (Brian i think was his name) promised the repairs before purchase as well as promised not to spam my email address yet both remained untrue. Not only will i see to it that i never make a purchase with Allen Chevrolet Cadillac but i will see to it that no one i know carries that business with them. The absolute mess that i went though to buy a car here from getting yelled at by finance department when the screwed up my financing and made me come back to refile for new financing to the car itself where even after the repairs were "done" i still had to go back to have parts clipped back in and had to re-snap in all the interior dash clips as well as come back to have the entire plastic under hood assembly re attached to the car as it must have been forgotten. I am guessing this place like many has enough good reviews to have mine be a wash but if i can offer any advice... travel out of Monroe area to a different Cadillac dealership. Keith my service tech was always kind and understanding. Though he was always helpful he was at the mercy of his co-workers and management. Emily was also helpful as when my car purchase wasn't registered with the SOS office she assisted in getting that corrected within an hour. More