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Allen Chevrolet Cadillac - Service Center

Monroe, MI

3.6
948 Reviews

948 Reviews of Allen Chevrolet Cadillac - Service Center

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December 04, 2020

I had an oil change and it was fast. I trust it was also done correctly, but how would I know the quality of the work or products used. More

by MELMAS
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Dec 04, 2020 -

Allen Chevrolet Cadillac responded

We're glad to hear you enjoyed your service visit, MELMAS. Rest assured our Certified Technicians use Genuine GM Parts and approved fluids. We hope to see you again soon. Sincerely, John Allen, GM

December 04, 2020

Didn’t have to wait long. Service was fast and friendly. Waiting room was clean with tv and coffee or water. Personnel were friendly and knowledgeable. Will definitely go back. More

by r.angelocci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Berg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2020 -

Allen Chevrolet Cadillac responded

Thanks for taking a moment to rate your recent service visit. We appreciate your feedback and look forward to your future visits. Best- John Allen, GM

December 04, 2020

Always buy and services our cars and trucks at Allen Chevrolet we always get friendly and great serviice!! Thank you!! We love Tom Allen!! ❤️ Brian Nelson is a great salesmen and we always get our cars More

by Johnanddar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Stoddard, Keith Cousino
Dec 07, 2020 -

Allen Chevrolet Cadillac responded

Johnandar, thank you for the 5 star rating and positive feedback. We truly appreciate your business and warm words for Brian and our team. Looking forward to serving you again soon. Best- John Allen, GM

Dec 07, 2020 -

Johnanddar responded

Wishing you all a Very Merry Christmas and many blessings in the New Year!! Keep up the great work your doing!! John and Dar

December 03, 2020

I have used Allen Chevrolet for several years and I will continue using Allen Chevrolet for all of my vehicle needs. They are wonderful to work with. More

by Susi and Rico
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Dec 04, 2020 -

Allen Chevrolet Cadillac responded

Your repeat business and loyalty are greatly appreciated Susie and Rico. To know that we have your trust means everything to us. It's always a pleasure seeing you both. Be well and thanks again. Best- John Allen, GM

December 03, 2020

The service department is amazing. Very caring and respectful. I had an emergency and they were kind enough to get me right in and taken care of. Superior customer service. More

by llw2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Dec 04, 2020 -

Allen Chevrolet Cadillac responded

We're so pleased to hear that we were able to timely address your emergency and get you back on the road. We look forward to seeing you again soon. Safe Travels- John Allen, GM

December 02, 2020

I drive company vehicles and always get my oil changed and tires rotated through the quick oil change process. The service is great and I am always in and out quickly which I greatly appreciate. More

by Kimberly.k.howe
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Dec 02, 2020 -

Allen Chevrolet Cadillac responded

Kimberly, Thank for choosing Allen Chevrolet Cadillac for all of your company vehicles needs. We look forward to providing you with the great 5-Star service your accustomed to. Safe Travels- John Allen, GM

December 02, 2020

They were awesome. Got me in right away, were courteous and speedy. Thanks to Brad. Kept me up to date on how things were progressing, managed the insurance company from the accident. Would highly recommen More

by IDELIVER123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad
Dec 03, 2020 -

Allen Chevrolet Cadillac responded

Thanks for the valued feedback, it's great to see that brad was able to keep you well informed on the progress of your repairs. Your recommendation and business is greatly appreciated and we hope to provide you with 5-star service again soon. Sincerely, John Allen, GM

Dec 03, 2020 -

IDELIVER123 responded

Keep up the good work

November 30, 2020

The individuals I've dealt with were very kind with communication. Although, my request in several occasions where to obtain my gas cap key, and unfortunately I never did. Because it was in a weekend More

by MANIOLEILANI
Recommend Dealer
No
Employees Worked With
Mike Johnson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Allen Chevrolet Cadillac responded

Thank you so much for sharing you feedback. We apologize for the inconvenience. Unfortunately on weekends, our body shop is closed and sales does not have access to vehicles in the shop due to security reasons. The vehicle was totaled and the insurance company had the vehicle towed the following Monday before we could gain access to the gas cap key, which unfortunately is not something that we can control. Please let us know if we can do anything to help. Thank you! Sincerely, John Allen, GM

November 30, 2020

I've always went to Allen Chevy for all my cars and their needs and I'll contuine to do so. Thanks for the great experience More

by FREDZURCHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Stoddard, Keith Cousino, Danny Ruiz, Emily Roe, Danielle Sindel
Dec 01, 2020 -

Allen Chevrolet Cadillac responded

Thank you for choosing Allen Chevy Cadillac for all of your car needs. Your loyalty and trust are appreciated and we look forward to serving you again soon. Best, John Allen, GM

November 29, 2020

I had a great experience when i went to get my oil changed. Didn’t take too long and I was out of there in no time. I was recommended here by Josh Kimbrell. More

by LBATHGATE1211
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Kimbrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Allen Chevrolet Cadillac responded

Thank you for the 5-Star rating for Josh and for choosing Allen Chevrolet Cadillac to address your service needs. We look forward to providing you with 5-Star service again down the road. Sincerely, John Allen, GM

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