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Allen Chevrolet Cadillac - Service Center

Monroe, MI

3.6
948 Reviews

948 Reviews of Allen Chevrolet Cadillac - Service Center

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December 13, 2020

Always a great place to take my vehicles. Great service and sales team. There was a very dirty vehicle that was available for a loaner but the manager said NO. I had to wait but it was worth it. Thank yo More

by NDUNLAP007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Williams, Keith Cousino, Danny Ruiz
Dec 14, 2020 -

Allen Chevrolet Cadillac responded

NDUNLAP007, we appreciate the 5 star review! Thanks for coming in and trusting us with your service needs. Warm Regards, John Allen, GM

December 11, 2020

Solved my problem and gave me a big discount on running boards. Programmed my remote for me. Helped me buff out couple of scratches my x put on truck More

by SLOWREY5022
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley, Keith Cousino
Dec 14, 2020 -

Allen Chevrolet Cadillac responded

SLOWREY5022, we appreciate the 5 star review! Thanks for coming in! We are pleased to have been able to help you with your vehicle needs and hope to see you again soon. -John Allen, GM

December 10, 2020

Always very satisfied with the service of the Quick Lube department. Quick service and polite employees. Keep up the great work. Would definitely recommend to friends and family. More

by jraymond1978
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Dec 10, 2020 -

Allen Chevrolet Cadillac responded

Thank you, jraymond1978! We hope you continue to choose us for all your automotive needs! Take care! Best, John Allen, General Manager

December 09, 2020

Excellent customer service. Fast and friendly staff. I would recommend your service department to anyone. The service bays as well as the waiting area were very well kept. More

by Kimberly Ball
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Dec 10, 2020 -

Allen Chevrolet Cadillac responded

Kimberly, thank you for choosing Allen Chevrolet Cadillac for your auto needs. We hope to see you again soon and appreciate your excellent review. Best, John Allen, General Manager

December 09, 2020

Been to this service department several times. Great service every time I Will go every time I need my Chevy serviced thank you Stanford Allen More

by Whited1984
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Dec 10, 2020 -

Allen Chevrolet Cadillac responded

Thank you for taking the time to share your fast and easy experience with our service department! Don't hesitate to reach out when we can help you again down the road, Whited1984! Best, John Allen, General Manager

December 08, 2020

Fast, friendly and safe service. Have always been treated very well by the Allen family and their employees. Merry Christmas and Happy New Year to them all. More

by M.PORTA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Dec 09, 2020 -

Allen Chevrolet Cadillac responded

Hi M.PORTA, we are happy to know that your service visit was fast, friendly and safe. If there is anything else we can do for you please let us know. Best, John Allen, General Manager

December 08, 2020

Fast service, but I brought in a $30 off coupon and the manager insisted it expired on 11/30. I said that I just received it in my email. He said to let him see my email to see when I received it and insi More

by GARN44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Dec 09, 2020 -

Allen Chevrolet Cadillac responded

GARN44, we’re sorry for any inconvenience we may have caused you with the confusion on the coupon. It is always our #1 goal to satisfy our customers, and I appreciate that you took the time to write to us. Thank you for your patience and understanding; we hope to see you again in the future. Best, John Allen, General Manager

December 06, 2020

Eve rything at dealerships is good and friendly. Fffggh Eve rything at dealerships is good and friendly. Fffggh h hi jjjj hhhhjjj uuuuii ghhjkk ghhjjk. Yyu ffgggh gyhj hhj hi k yhjj hh h jk hhjjj gggh tt More

by FROSTY.63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Dec 07, 2020 -

Allen Chevrolet Cadillac responded

We appreciate the 5-star rating and thank you very much for taking a moment of your day to rate us. Best- John Allen, GM

December 06, 2020

quit sending me the surveysquit sending me the quit sending me the surveys quit sending me the surveys quit sending me the surveys quit sending me the surveys quit sending me the surveys More

by Jim Ostrowski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris in service
Dec 07, 2020 -

Allen Chevrolet Cadillac responded

Thank you for the 5-star rating as it truly helps us to maintain our goals of 100% satisfaction. We hope to assist you again in the future. Best- John Allen, GM

December 05, 2020

Very efficient process to have my car serviced. We were in and out in less than 30 minutes. I used GM reward points and the cost of service was very reasonable. More

by DENNIS_INKROTT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Dec 07, 2020 -

Allen Chevrolet Cadillac responded

Thank you for choosing us as your preferred service provider Dennis. We look forward to assisting you again soon. Best- John Allen, GM

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