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Allen Chevrolet Cadillac - Service Center

Monroe, MI

3.6
948 Reviews

948 Reviews of Allen Chevrolet Cadillac - Service Center

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February 04, 2021

I had an Express Oil change . Then vehicle would not start. Towed to a closer dealership.Fuel pump or module issue. Found oil plug not tight :( More

by TONESR96
Quality Of Work
Recommend Dealer
No
Employees Worked With
Keith Cousino
Feb 05, 2021 -

Allen Chevrolet Cadillac responded

Thank you so much for sharing your feedback. We regret to hear of your dissatisfaction. Please be patient with us as we look into your claim. If you wish to speak with us directly, please feel free to call us at 734-242-4200. Sincerely, The Allen Chevrolet Cadillac Team

February 04, 2021

I recently leased a new 2020 Chevy Silverado from Derek and my experience was great! This was my first Chevy truck and first lease and the process was smooth sailing! Shortly after purchasing my truck I wa More

by AMY.PUSTULKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Berg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad and Hannah (body shop), Danny Ruiz
Feb 05, 2021 -

Allen Chevrolet Cadillac responded

I appreciate your review and pleasant feedback, Amy. Thank you for choosing Allen Chevrolet Cadillac, Derek, Brad, Hannah, and our team can't wait to work with you again. Best, John Allen, General Manager

February 03, 2021

The staff in the area were very nice and performed their service in a timely manner. It’s very convenient to get my car serviced. More

by shirleygoins82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Feb 03, 2021 -

Allen Chevrolet Cadillac responded

Thank you for your outstanding review, shirleygoins82! We are so happy that you had a great experience with our service staff. Thank you for your business! Best- John Allen, GM

Feb 04, 2021 -

shirleygoins82 responded

The same as above

February 02, 2021

Did a great job on the repair of my Traverse, cleaned it up spic and span. A very nice extra. Great job as always and very professional. More

by GLDEATON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Feb 02, 2021 -

Allen Chevrolet Cadillac responded

Thank you for trusting us with the care of your Traverse. It's been a pleasure assisting you and we look forward to serving you again soon, GLDEATON! Warm Regards- John Allen, GM

February 02, 2021

Took a couple months to resolve issues with new truck because if playing email tag with people involved. To long without contact with customers felt unattended. More

by LEONORED
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Allen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Cousino
Feb 02, 2021 -

Allen Chevrolet Cadillac responded

Thank you so much for sharing your valued feedback. We regret to hear of your dissatisfaction as it is always our intention to provide 100% satisfaction. We're sorry for any missed communication on our part. Sincerely, John Allen, GM

February 01, 2021

I took my car in for an oil change and tire rotation. They are always fast and courteous. Chuck is always friendly, courteous and helpful. More

by BKOBI2003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck
Feb 01, 2021 -

Allen Chevrolet Cadillac responded

Thanks for choosing Allen Chevrolet Cadillac for all of your service needs. We're so glad we could be of service and hope to see you again soon. best- John Allen, GM

January 31, 2021

You've tried the rest, now try the best. Cliché but true for this dealership. They treat you like family, that's not just a slogan here. More

by Flowershop4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nolan Kinchsular
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alayna Kinchsular
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : April Seger, Keith Cousino
Feb 01, 2021 -

Allen Chevrolet Cadillac responded

We're so glad to have you as part of the Allen Chevrolet Cadillac Family, Flowershop4! Thank you for the perfect score and review. It's great to know that you find our services the best and we hope you enjoy your week. Best, John Allen, General Manager

January 30, 2021

I was attended to in a timely manner. Friendly service and safety precautions taken due to covid. Great price for services rendered. Thank you much. More

by Terrimartin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Feb 01, 2021 -

Allen Chevrolet Cadillac responded

Thank you for choosing Allen Chevrolet Cadillac for all of your vehicle needs. We appreciate your recommendation and 5-star rating, Terrimartin. Looking forward to seeing you again soon. Best- John Allen, GM

January 30, 2021

Everyone is always very helpful... the oil change guys are Awsome an I’ve also had work done on my car an they were great to!! More

by VICKI.RICHARDS55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Feb 01, 2021 -

Allen Chevrolet Cadillac responded

Hi Vicki, thank you for your five-star review. We look forward to providing you with the great service you're accustomed to any time you need it. Enjoy your week. Best, John Allen, General Manager

January 29, 2021

Wonderful dealership took it in for service I and out in no time flat. The times for service for the people. Salesman was also good More

by TAMMYWILL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Jan 29, 2021 -

Allen Chevrolet Cadillac responded

Tammy thank you for choosing Allen Chevrolet Cadillac for your vehicle service needs. Please come back and see us at any time. Best- John Allen, GM

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