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Allen Chevrolet Cadillac - Service Center

Monroe, MI

3.7
951 Reviews

951 Reviews of Allen Chevrolet Cadillac - Service Center

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February 11, 2021

I have been extremely happy with this dealership the staff is real friendly and always willing to help me. it is well worth the hour drive More

by DLIRONS9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Feb 12, 2021 -

Allen Chevrolet Cadillac responded

We appreciate your valued feedback and continued business DLIRONS9. We're so glad we could be of service and hope to see you again soon. Best-John Allen, GM

February 10, 2021

I was there for an oil change I do not recall the names of any of the employees Everyone treated me with courtesy and kindness as noted below More

by TURNER_MARYLOU57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Allen Chevrolet Cadillac responded

Thank you for your 5-star review, Marylou. We're so glad that Craig was able to help you with your vehicle needs! Please come as see us again soon. Sincerely, John Allen, GM

February 10, 2021

BEST CHEVY DEALER IN MONROE....HAHAHA...REALY, I CAN'T SAY ENOUGH GREAT THINGS ABOUT THE ENTIRE TEAM....THEY REALLY MAKE YOU FEEL LIKE FAMILY!! More

by DONNA_MIKE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Feb 10, 2021 -

Allen Chevrolet Cadillac responded

It's good to know that you have a 5-star experience with us, Donna & Mike. We can't thank you enough for being part of the Allen Chevrolet Buick family. Please come visit us again soon. - John Allen, GM

February 10, 2021

We received a recall notice on our Pontiac Vibe to replace the airbag. The former Pontiac dealer, Groulx Automotive has had poor service in the past, but I called them anyway. They seemed clueless abo More

by Phillip
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
Feb 11, 2021 -

Allen Chevrolet Cadillac responded

Phillip, thank you for the five-star review and kind feedback. We're so glad to know that you had a great experience with us! Please let us know if you have any questions or concerns. We're always happy to help. Have a wonderful day! Sincerely, John Allen, GM

February 10, 2021

I just had my oil changed and tires rotated by your great staff. I used a periodic coupon that you send in the mail and saved $50. Really appreciate your attention to COVID 19 protocol. I also appreciate you More

by Lup
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Feb 11, 2021 -

Allen Chevrolet Cadillac responded

Thanks for the great review, Lup. We really appreciate you visiting Allen Chevrolet Cadillac for your vehicle service and look forward to any future visit. Sincerely, John Allen, GM

February 09, 2021

This was the best experience I have ever had dealing with a dealership body shop.. four stars in my book. I would definitely recommend friends and family.. More

by Terp1965
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Porter
Feb 09, 2021 -

Allen Chevrolet Cadillac responded

Thank you for taking the time to share your experience here. We truly appreciate your positive feedback on our service department and hope to be able to work with you again in the future! Sincerely, John Allen, GM

February 09, 2021

Techs were very polite,waitng area was very clean.The wife and I were very comfortable chating during our oil change service.Time spent there went by quickly.For my first visit patronizing this service d More

by jcosby1961
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Feb 10, 2021 -

Allen Chevrolet Cadillac responded

You can always expect the same quality of service every time jcosby1961. Thank you for choosing Allen Chevrolet Cadillac. Sincerely, John Allen, GM

February 08, 2021

Experience was excellent and Chris the Service adviser did everything I asked. He took care of the list of things I wanted done to the car. He got my rims replaced because they were starting to chip and n More

by DBENGE0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris-service adviser, Keith Cousino
Feb 09, 2021 -

Allen Chevrolet Cadillac responded

We are so happy that you decided to come to Allen Chevrolet Cadillac for your service needs DBENGE0. It's great to see that Chris and Steve took great care to get everything done for you. Looking forward to any future visits. Sincerely, John Allen, GM

February 07, 2021

This was my second visit to the quick service and the didn't fill the def on my truck. I was told this was included. Also when we purchased the truck we were told we would get 1/2 off all our oil change More

by Jayczewski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Feb 08, 2021 -

Allen Chevrolet Cadillac responded

Thank you so much for sharing your feedback. We regret to hear of your dissatisfaction as it is always our intention to provide 100% satisfaction. If you wish to speak with us directly, please feel free to call us at 734-242-4200. Sincerely, The Allen Chevrolet Cadillac Team

February 07, 2021

I came in for an oil change, so far so good until the lugnuts fell off the next time I drove it! Now I have a destroyed rim and a service department that won't return my calls! I'll be reporting this to More

by Jenniferswope41908
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Keith Cousino
Feb 08, 2021 -

Allen Chevrolet Cadillac responded

Thank you so much for sharing your feedback. We regret to hear of your dissatisfaction as it always our intention is always to provide 100% satisfaction. If you wish to speak with us directly, please feel free to call us at 734-242-4200. Sincerely, The Allen Chevrolet Cadillac Team

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