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Allen Chevrolet Cadillac - Service Center

Monroe, MI

3.6
948 Reviews

948 Reviews of Allen Chevrolet Cadillac - Service Center

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February 10, 2021

I just had my oil changed and tires rotated by your great staff. I used a periodic coupon that you send in the mail and saved $50. Really appreciate your attention to COVID 19 protocol. I also appreciate you More

by Lup
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Feb 11, 2021 -

Allen Chevrolet Cadillac responded

Thanks for the great review, Lup. We really appreciate you visiting Allen Chevrolet Cadillac for your vehicle service and look forward to any future visit. Sincerely, John Allen, GM

February 10, 2021

I was there for an oil change I do not recall the names of any of the employees Everyone treated me with courtesy and kindness as noted below More

by TURNER_MARYLOU57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Allen Chevrolet Cadillac responded

Thank you for your 5-star review, Marylou. We're so glad that Craig was able to help you with your vehicle needs! Please come as see us again soon. Sincerely, John Allen, GM

February 09, 2021

This was the best experience I have ever had dealing with a dealership body shop.. four stars in my book. I would definitely recommend friends and family.. More

by Terp1965
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Porter
Feb 09, 2021 -

Allen Chevrolet Cadillac responded

Thank you for taking the time to share your experience here. We truly appreciate your positive feedback on our service department and hope to be able to work with you again in the future! Sincerely, John Allen, GM

February 09, 2021

Techs were very polite,waitng area was very clean.The wife and I were very comfortable chating during our oil change service.Time spent there went by quickly.For my first visit patronizing this service d More

by jcosby1961
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Feb 10, 2021 -

Allen Chevrolet Cadillac responded

You can always expect the same quality of service every time jcosby1961. Thank you for choosing Allen Chevrolet Cadillac. Sincerely, John Allen, GM

February 08, 2021

Experience was excellent and Chris the Service adviser did everything I asked. He took care of the list of things I wanted done to the car. He got my rims replaced because they were starting to chip and n More

by DBENGE0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris-service adviser, Keith Cousino
Feb 09, 2021 -

Allen Chevrolet Cadillac responded

We are so happy that you decided to come to Allen Chevrolet Cadillac for your service needs DBENGE0. It's great to see that Chris and Steve took great care to get everything done for you. Looking forward to any future visits. Sincerely, John Allen, GM

February 07, 2021

The technicians were friendly and polite. The waiting room was very clean and warm. The oil change did not take very long. Great service in the Express Lane More

by JULES219
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Feb 08, 2021 -

Allen Chevrolet Cadillac responded

Thank you, JULES219! We hope you continue to choose us for all your automotive needs! Take care! Best, John Allen, General Manager

February 07, 2021

This was my second visit to the quick service and the didn't fill the def on my truck. I was told this was included. Also when we purchased the truck we were told we would get 1/2 off all our oil change More

by Jayczewski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Feb 08, 2021 -

Allen Chevrolet Cadillac responded

Thank you so much for sharing your feedback. We regret to hear of your dissatisfaction as it is always our intention to provide 100% satisfaction. If you wish to speak with us directly, please feel free to call us at 734-242-4200. Sincerely, The Allen Chevrolet Cadillac Team

February 07, 2021

I came in for an oil change, so far so good until the lugnuts fell off the next time I drove it! Now I have a destroyed rim and a service department that won't return my calls! I'll be reporting this to More

by Jenniferswope41908
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Keith Cousino
Feb 08, 2021 -

Allen Chevrolet Cadillac responded

Thank you so much for sharing your feedback. We regret to hear of your dissatisfaction as it always our intention is always to provide 100% satisfaction. If you wish to speak with us directly, please feel free to call us at 734-242-4200. Sincerely, The Allen Chevrolet Cadillac Team

February 07, 2021

Moving too this town from Shelby twp. Needed a oil change and engine flush. . The guys in the express garage were top notch, felt like I was up at Buff Whelan in Sterling Hts. Just class Bhoys! Seeya in 5000 More

by THEGOWDZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Feb 08, 2021 -

Allen Chevrolet Cadillac responded

Thank you for your positive feedback, THEGOWDZ. We're happy to hear that our team was a big help, please let us know if there is anything else we can assist with. Have a great week! Best, John Allen, General Manage

February 05, 2021

Fast and friendly! I’ve had them do my oil changes on both my cars for a while now, and the quality of service I receive is always top notch and consistent! More

by SERVISMATHEW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Feb 08, 2021 -

Allen Chevrolet Cadillac responded

Thank you for sharing your great feedback with us, SERVISMATHEW. Thank you for choosing Allen Chevrolet Cadillac for all of your vehicle needs and we all hope we continue working with you for many years to come. Best, John Allen, General Manager

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