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Allen Chevrolet Cadillac - Service Center

Monroe, MI

3.6
948 Reviews

948 Reviews of Allen Chevrolet Cadillac - Service Center

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March 11, 2021

Do not force me to write something or bug me if I Do not force me to write something or bug me if I chose not to fill out survey. It becomes a nuisance and makes me unhappy. More

by SVEND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Mar 11, 2021 -

Allen Chevrolet Cadillac responded

We greatly appreciate your feedback, SVEND. Have a great day. Best, John Allen, General Manager

March 11, 2021

I was truly surprised at how quickly the oil was changed in my 2019 Colorado. I had walked to the showroom to say hi to the sales person and by the time I got back I had only a minute to wait. Great job 👍! More

by DLG41056
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Mar 12, 2021 -

Allen Chevrolet Cadillac responded

DLG41056, we appreciate the positive rating and look forward to serving you again soon. Best, John Allen, General Manager

March 10, 2021

Quick, easy and inexpensive way to get an oil change by knowledgeable mechanic! No appointment needed. The whole service took 35-40 minutes including short wait to get my car into the garage. More

by MARISSASMOM9104
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Mar 11, 2021 -

Allen Chevrolet Cadillac responded

We appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a fantastic day! Best, John Allen, General Manager

March 10, 2021

Very customer oriented Very pleased with the first oil Very customer oriented Very pleased with the first oil change It included tire rotation and DEF fill up. Surprisingly happy with my first new chev More

by JONATHAN.CARTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino, Mike Degroot
Mar 11, 2021 -

Allen Chevrolet Cadillac responded

We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Best, John Allen, General Manager

March 10, 2021

Chuck and his crew are professional and complete the job with due diligence. I came in for an oil change and the guys identified a bulge in my tire. They were able to order one for me in less than 24 hours More

by Amanda G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck (and the two guys that worked with him)
Mar 11, 2021 -

Allen Chevrolet Cadillac responded

Thank you so much for your high rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Best, John Allen, General Manager

March 07, 2021

Love the Allen Chevrolet quick change for all my oil changes and tire rotations. My vehicle isn't even a Chevrolet and they never bat an eye. More

by Amfam6977
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Mar 08, 2021 -

Allen Chevrolet Cadillac responded

Thank you for the 5 star review! We're so glad to hear that you choose our service department for your vehicle's need, and hope to work with you again in the future. Take care! Best, John Allen, General Manager

March 07, 2021

The service was very good, and the technicians were very kind and respectful. Their service was fast but good quality. I recommend this service center to other Chevy owners. More

by ATODDCARTER8357
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Mar 08, 2021 -

Allen Chevrolet Cadillac responded

Thank you for your positive feedback. We appreciate your business with us and recommendation of our service department. Have a great day! Best, John Allen, General Manager

March 07, 2021

When an unexpected defect was discovered the team took ownership of the problem and went over the top to correct it. Excellent service with friendly and capable team More

by RMAYNARDMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Berg
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Allen Chevrolet Cadillac responded

Thank you for sharing your story with us. We are very glad that we were able to make things right and correct the issue for you. Safe travels! Best, John Allen, General Manager

March 07, 2021

I thought everybody did above and beyond I was very impressed with the service thank you. I’m going to make sure I tell my family and friends! More

by t.r.tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nolan Kinchsular
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Allen Chevrolet Cadillac responded

Thank you for your positive review. We're so glad that our team was able to make your experience here a great one. We appreciate your business and hope to see you again soon! Best, John Allen, General Manager

March 07, 2021

I’ve always have had a nice experience when using Allen for purchasing my vehicles or leasing. Craig has always went above and beyond to make sure i get into the car i preferred More

by TLEABHART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : April Seger, Keith Cousino, Danny Ruiz
Mar 08, 2021 -

Allen Chevrolet Cadillac responded

Thank you for your continued business with us, we truly appreciate it! We're so glad to hear that Craig was able to assist you in finding a car you wanted. We wish you all the best with it! Best, John Allen, General Manager

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