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Allen Chevrolet Cadillac - Service Center

Monroe, MI

3.8
952 Reviews

952 Reviews of Allen Chevrolet Cadillac - Service Center

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April 09, 2021

Service repairs covered under warranty were completed. The repairs seemed to take longer than expected. I was there almost 4 hours. The chairs in the customer lounge are old and dirty and need to be repla More

by jalcvn69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Apr 12, 2021 -

Allen Chevrolet Cadillac responded

Hi, jalcvn69! We appreciate your five star rating of us at Allen Chevrolet Cadillac. Thanks! Sincerely, John Allen, General Manager

April 08, 2021

Awesome! Loving our new Blazer! The best of the best work at Allen Chevrolet! Everyone we have come in contact with has been very helpful and friendly! More

by BUBBLYBALL66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alayna Kinchsular
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Cousino
Apr 08, 2021 -

Allen Chevrolet Cadillac responded

Thank you for your kind words! We truly appreciate your business and wish you all the best with your new Chevy Blazer! Best, John Allen, General Manager

April 07, 2021

Bought certified preowned car. Had trouble with exhaust after 5 weeks. Went in for service and they “fixed” it. After leaving noticed it wasn’t right. Took it back in afternoon. They looked up service code More

by Freedom
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris service, Keith Cousino
Apr 13, 2021 -

Allen Chevrolet Cadillac responded

Freedom, we’re sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and I appreciate that you took the time to write to us. If you would like to discuss this further, please give us a call at (877) 458-1349 & ask to speak with our Service Manager, Brad Porter. Your opinion is very important to us as well as your business. Thank you. Sincerely, John Allen, GM

April 07, 2021

We were traveling for a weekend away and were an hour from home. The vehicle went into limp mode. Drove to dealership and repaired in one hour under warranty. Keith Cousino was extremely helpful and work More

by P.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Apr 07, 2021 -

Allen Chevrolet Cadillac responded

We appreciate your five star rating for us at Allen Chevrolet Cadillac. Thanks again! Sincerely, John Allen, General Manager

April 06, 2021

I come to your dealer because Brad Porter works there. I’ve known Brad for a long time and know him to be trustworthy honest and friendly. More

by BYAX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Porter, Keith Cousino
Apr 07, 2021 -

Allen Chevrolet Cadillac responded

Thank you for visiting, BYAX! We are happy to know that you enjoyed our services. We look forward to your next visit! Best, John Allen, General Manager

April 06, 2021

The thing I like the most is the ability to get an oil change when you want without calling.its farther than I like but it's worth it ,and excellent service dept More

by WILSON20090
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
April Seger, Keith Cousino, Danny Ruiz
Apr 07, 2021 -

Allen Chevrolet Cadillac responded

Thank you for the five stars, WILSON20090! Allen Chevrolet Cadillac appreciates your business. Best, John Allen, General Manager

April 05, 2021

Very fast, manager great to deal with. I take my ram truck hear because your shop is way faster then the ram dealer nextdoor. Tell everyone to go to you for fast and friendly service. My wife has a Che More

by Kblomgren
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Apr 05, 2021 -

Allen Chevrolet Cadillac responded

Kblomgren, we are so pleased to hear that you had a pleasant experience with us at Allen Chevrolet Cadillac! Thank you for the five star review! We hope to see you back! Best, John Allen, General Manager

April 04, 2021

In and out in about 10 minutes! Service manager was wonderful and professional. Great experience. Will return when my car requires service again. Thanks for the wonderful experience. More

by Dasnada
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Apr 05, 2021 -

Allen Chevrolet Cadillac responded

Thank you for the positive review! We are delighted to know that you found your experience to be five stars. Thank you for choosing Allen Chevrolet Cadillac and we hope to see you again in the future! - John Allen, General Manager

April 03, 2021

Chuck and the oil change personnel are an asset to your organization, they can not be congratulated enough, They do excellent work and are very aware of customer needs. More

by Surfdoc19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck
Apr 05, 2021 -

Allen Chevrolet Cadillac responded

Thank you for taking the time to share your rating with us, Surfdoc19. If there's anything further our team can do for you, we are happy to help! Sincerely, John Allen, General Manager

April 03, 2021

Great service, very friendly, got me right in. Advised me some on issues that I knew about but didn’t try to sell me any unneeded repairs. Would do business with them again. I was just in Monroe for a day bu More

by DMC0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Apr 05, 2021 -

Allen Chevrolet Cadillac responded

Thank you, DMC0, for your recommendation! It means a lot to us! - John Allen, General Manager

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