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Allen Chevrolet Cadillac - Service Center

Monroe, MI

3.6
948 Reviews

948 Reviews of Allen Chevrolet Cadillac - Service Center

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April 16, 2021

Car detailing was done and my Tahoe looks brand new! I did have a coupon on my receipt for a discounted price of detailing. Would have been nice if they offered me that price at check out. All in all, gre More

by WILSONJENNY99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Apr 19, 2021 -

Allen Chevrolet Cadillac responded

Thank you for taking the time to let us know how we did. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, John Allen, GM

April 14, 2021

Very helpful and polite Do not like the 25 word minimum Very helpful and polite Do not like the 25 word minimum requirement. Why do you need a book written? I was happy with what was provided and this wi More

by Tjens6863 don’t contact me
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Apr 15, 2021 -

Allen Chevrolet Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! We hope to see you soon! Sincerely, John Allen, GM

April 14, 2021

Service was quick, friendly, and well done. Service was quick,friendly and well done. Service was quick , friendly,and well done. Twenty five word minimum is annoying when fewer words can express Meaning More

by PKLIEBNER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Apr 15, 2021 -

Allen Chevrolet Cadillac responded

Hi, we're happy you found our staff to be so supportive during your visit at Allen Chevrolet Cadillac. We are always more than happy to assist you if anything else comes up. Take care! Sincerely, John Allen, GM

April 13, 2021

Average service for a ransom of a price. Cost of materials was $200-300 max, final price was $1500 for about 6 hours of work. More

by BEANBRAD15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Keith Cousino
Apr 15, 2021 -

Allen Chevrolet Cadillac responded

BEANBRAD15, We are sorry that the repair costs were higher than you expected. However at Allen of Monroe, we treat every vehicle as if it was a Family members vehicle and with your vehicle and the repairs that were done prior, we could not feel comfortable with the repairs unless we repaired the previous repairs correctly. We encourage you to call if you have any other questions or concerns. Thank you. Sincerely, Brad Porter Service Manager BPorter@Allenofmonroe.com

April 13, 2021

Fantastic, Professional, Answered questions, no rush, took the time to discuss the next visit. I will be back again for my next scheduled maintenance no doubt. Thank you very much More

by TIMOTHY.LOVELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Apr 14, 2021 -

Allen Chevrolet Cadillac responded

Hi TIMOTHY.LOVELL, thank you so much for your positive comments about Allen Chevrolet Cadillac! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, John Allen, GM

April 13, 2021

I needed a new FOB, they had one in stock, and I didn’t need an appointment to get it programmed. Definitely recommend the service department. More

by AMYAJANSSEN
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Apr 14, 2021 -

Allen Chevrolet Cadillac responded

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thank you for choosing Allen Chevrolet Cadillac! Sincerely, John Allen, GM

April 09, 2021

Service repairs covered under warranty were completed. The repairs seemed to take longer than expected. I was there almost 4 hours. The chairs in the customer lounge are old and dirty and need to be repla More

by jalcvn69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Apr 12, 2021 -

Allen Chevrolet Cadillac responded

Hi, jalcvn69! We appreciate your five star rating of us at Allen Chevrolet Cadillac. Thanks! Sincerely, John Allen, General Manager

April 08, 2021

Awesome! Loving our new Blazer! The best of the best work at Allen Chevrolet! Everyone we have come in contact with has been very helpful and friendly! More

by BUBBLYBALL66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alayna Kinchsular
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Cousino
Apr 08, 2021 -

Allen Chevrolet Cadillac responded

Thank you for your kind words! We truly appreciate your business and wish you all the best with your new Chevy Blazer! Best, John Allen, General Manager

April 07, 2021

Bought certified preowned car. Had trouble with exhaust after 5 weeks. Went in for service and they “fixed” it. After leaving noticed it wasn’t right. Took it back in afternoon. They looked up service code More

by Freedom
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris service, Keith Cousino
Apr 13, 2021 -

Allen Chevrolet Cadillac responded

Freedom, we’re sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and I appreciate that you took the time to write to us. If you would like to discuss this further, please give us a call at (877) 458-1349 & ask to speak with our Service Manager, Brad Porter. Your opinion is very important to us as well as your business. Thank you. Sincerely, John Allen, GM

April 07, 2021

We were traveling for a weekend away and were an hour from home. The vehicle went into limp mode. Drove to dealership and repaired in one hour under warranty. Keith Cousino was extremely helpful and work More

by P.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Apr 07, 2021 -

Allen Chevrolet Cadillac responded

We appreciate your five star rating for us at Allen Chevrolet Cadillac. Thanks again! Sincerely, John Allen, General Manager

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