Back

Allen Chevrolet Cadillac - Service Center

Monroe, MI

3.6
948 Reviews

948 Reviews of Allen Chevrolet Cadillac - Service Center

Sort by
June 24, 2021

Pleasant, knowledgeable, friendly, communicates well, quick service, reasonably priced , would recommend to others More

by College Girl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Trpevski
Jun 25, 2021 -

Allen Chevrolet Cadillac responded

Thank you for the kind feedback and five-star rating! We appreciate you taking the time to comment on your experience with us. Have a great day! Sincerely, John Allen, GM

June 20, 2021

Wouldn’t refer this dealership ship to anyone in all honesty I’d send them next door instead trust me I’ll save people the headache and the run around these people give you More

by CHADRDUVAL88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Allen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Cousino
Jun 30, 2021 -

Allen Chevrolet Cadillac responded

Hi CHADRDUVAL88, Thank you for taking the time to send us your feedback. We're sorry for any inconvenience we may have caused you. Please reach out to us at (734) 242-4200, we would like to rectify the situation. Thank you. Sincerely, John Allen, General Manager

June 20, 2021

Always fast friendly and professional service. Vehicle was in for oil change, the wait time was minimal and the waiting area was very clean. The work was done very quickly. More

by MTOPJIAN302
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Jun 21, 2021 -

Allen Chevrolet Cadillac responded

We greatly appreciate the five-star rating! We're glad to hear that you had a great experience with our service dept. If you need anything else, please let us know. Have a wonderful day! Sincerely, John Allen, GM

June 18, 2021

Great service and supper fast. Had a problem with a leak at the rear diff. Was taken care of the first visit and the people kept me informed the entire time. More

by jdmohn@live.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Cousino
Jun 21, 2021 -

Allen Chevrolet Cadillac responded

Thank you for the kind feedback! I'm thrilled to hear that our team was able to help you successfully. Please let us know if you need anything else. We appreciate the five-star rating! Sincerely, John Allen, GM

June 18, 2021

The workmanship was outstanding as always. The vehicle was returned on the date that I was given. I received updates. The interactions with Brad were professional, courteous, and friendly. Would recommend More

by VIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Porter
Jun 21, 2021 -

Allen Chevrolet Cadillac responded

Thank you for the positive feedback on your experience with Brad. We greatly appreciate the five-star rating and recommendation! If you need anything else, please do not hesitate to reach out. Have a great day! Sincerely, John Allen, GM

June 18, 2021

Service was excellent. Brought the vehicle in on Monday and picked it up on Friday. But there was no communication, phone call etc.regarding status of vehicle. More

by SCGREIBERJBS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Jun 21, 2021 -

Allen Chevrolet Cadillac responded

I'm happy to hear that you had a great experience with our service dept! We're sorry to hear about the lack of communication regarding the status of your vehicle. Excellent customer service is our first priority and we will keep your valued feedback in mind. Thank you for the five-star review. We hope to see you again! Sincerely, John Allen, GM

June 17, 2021

Honest, friendly and customer focused. I would not hesitate to bring my vehicles to them in the future. I always know they will treat me right. More

by Mike F
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Jun 17, 2021 -

Allen Chevrolet Cadillac responded

Thank you for the positive feedback, Mike. We are so glad our team made you feel welcome and confident in bringing your vehicles back here. We look forward to your next visit! Sincerely, John Allen, GM

June 17, 2021

I call for service and always very nice on the phone and get my service set I don’t usually have to wait. Service department. Chris is always great More

by Sylvialaney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Jun 17, 2021 -

Allen Chevrolet Cadillac responded

Sylvialaney, thank you for the positive feedback. We're glad Chris has been helpful to you during your service visits and that the job is done with little wait time for you! Have a great day! Sincerely, John Allen, GM

June 17, 2021

Brought my car back for detailing it does look nice but there is still bugs in the front And the best of my knowledge it does not look like it’s been waxed. I love cars and I’ve clean my own and I think I More

by JLPCRP
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nolan Kinchsular
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Your staff is very friendly. But the service needs to have a little bit I don’t have a grade thank you., Nathan Davison
Jun 17, 2021 -

Allen Chevrolet Cadillac responded

Thank you for the feedback on your car's service. We would like all of our customers to leave 100% satisfied with their experience so if you would like to discuss anything further to help make your next appointment better, please don't hesitate to reach out and give us a call. Sincerely, John Allen, GM

June 17, 2021

I stopped by Wednesday afternoon for a oil change and tire rotation and I couldn’t believe only 1 car in the bay! in and out in 30 minutes! Great service. More

by Cadilac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Jun 18, 2021 -

Allen Chevrolet Cadillac responded

Cadilac, thank you for the 5 star review. We're glad that our team was able to assist you quickly and efficiently with your car's oil change and tire rotation. We appreciate your business and look forward to your next visit! Sincerely, John Allen, GM

...
46
...