Allen Chevrolet Cadillac - Service Center

Everyone is very friendly and I have brought my vehicle in for service a few times to this location. I will say that customer service has decreased since my last visit compared to this one. Communication w in for service a few times to this location. I will say that customer service has decreased since my last visit compared to this one. Communication was poor this time. It took me three days just to get an update and estimated time frame for the completion of my repair. It ended up taking two weeks for the vehicle to be repaired. At one point when I called I asked to please speak to someone directly because I had already left a message the prior day that was never returned. Rachel who took my calls apologized and said she was taking a message directly to the service manager and that he would call me and I never heard from him. I wasn't trying to complain to anyone just trying to figure out approximately how long the repair would take to determine if I needed a rental car or not. Also there was confusion with the cost of the repair. One day I was told a price of around $2400, then I was called and told it would only be $1,650 and then the same day I was told they made a mistake and it would be $2848. Again I don't want this to seem like a complaint it's just not the service I am used to from this dealership. I would expect to see better customer service when paying such a high dollar amount for repairs. More

Great service indeed but unusually long wait time for some reason. I will be back. some reason. I will be back. More

I was not told about at $125 charge until after the service was performed. I asked for pricing on a issue and only received the part cost not a total cost including estimated labor. Also I did not get service was performed. I asked for pricing on a issue and only received the part cost not a total cost including estimated labor. Also I did not get a sticker after my oil change with my next service date. I do want to say I appreciate the shuttle service which was very comfortable. More

Provides good friendly service. This covers all of my feelings about Allen Chevrolet at this time. feelings about Allen Chevrolet at this time. More

I ask for front wiper changeout, was not complete no explanation as to why not. explanation as to why not. More

Best dealership in the Monroe county area by far! Quick, honest, fair pricing, reliable. 10/10! honest, fair pricing, reliable. 10/10! More

Service was fast and thorough. Service personel were very polite as they always are when I get service. polite as they always are when I get service. More

I was treated great they took care of my problem ordered the parts put it in when they said they would pay I had to wait for the parts to come in so the parts put it in when they said they would pay I had to wait for the parts to come in so More

Poor communication between us and dealer we left messages with upper management's no call back they said it was covered and it wasn't the dealership let us walk out and said no charge then they called us and with upper management's no call back they said it was covered and it wasn't the dealership let us walk out and said no charge then they called us and said we owe 160.00 not impressed at all I will never take our car back there again More

Overall happy with service provided, but it took a very long time for an oil change. long time for an oil change. More