Allen Chevrolet Cadillac - Service Center

They never gave me an estimate nor diagnosed my problem They billed me over 600 for not recreating problem.. When the problem happened not two miles after i picked my suv up.. I reported back to dealersh They billed me over 600 for not recreating problem.. When the problem happened not two miles after i picked my suv up.. I reported back to dealership i was told they would call me back and never did and would not take my calls.. Employees used my vehicle for personal use over night. They stole my parts from my vehicle and refused to return to me. Worst service and customer service I have ever delt with. I will not recommend ever giving them a chance to steel from you and charge you for work they had not done. Tried to force me to sign the invoice saying I refused my parts back.in order to pickup my vehicle. Management refused to do anything refused to turn my vehicle over until I paid almost $850.00 in total. I had to take it tp another dealership because I had 5 errors come up on my suv from their shop to my house and would not shift past second gear.. That dealership found a list of problem parts on my vehicle most still under warranty. ALLEN CHEVY will not return my calls or refund my money. Another emoyee offered to refund my money then told me that they would give me a discount of the amount I spent in service center towards another vehicle. A business that should be shut down for dishonesty. I WILL EVER PURCHASE ANOTHER VEHICLE FROM GM DO TO THE DEALERSHIPS LACK OF SERVICE AND UNPROFESSIONAL CUSTOMER SERVICE. GM customer service said they could do nothing about it. The state of Michigan suggested to file a law suite and to let them know the outcome. What a shame that business like this are allowed to do this to customers. More

HORRIBLE SERVICE EXPERIENCE! I made an appointment (appt date 7/20/22) to drop off my 2017 Malibu to have a known GM issue fixed; my car was alerting me to “shift to park” afte I made an appointment (appt date 7/20/22) to drop off my 2017 Malibu to have a known GM issue fixed; my car was alerting me to “shift to park” after i already put it in park. I was expecting my car back the next day (Thursday 7/21). When i didn’t receive a call by the end of the day i called Nicole, my service rep. She stated they hadn’t gotten to it, but would get it 1st thing the following morning. Next day, Friday i spoke with Brian. He stated they ran diagnostics but hadn’t gotten to it, but would get to it 1st thing Monday morning, and It would be about $420.00 for parts and labor. I agreed, but asked if he could make sure it wasn’t covered under any warranties, that i didn’t want to spent $420.00 unnecessarily. (Note: car only has 22,600 miles & I’m the original owner…. not sure that matters 🤷‍♀️) Monday 7/25 rolls around, nobody calls me. So Tuesday, around 3pm, i called & spoke with David. He asked me to hold & said he would go check on my car. He got back on the phone about 10 minutes later saying he was busy dealing with a customer and would call me back, he didn’t want to leave me on hold any longer. He never called back. 😞 Wednesday (7/27) at 3pm i called, Gavin answered. He said Nicole was busy cashing out 3 customers, but she would call me back. She never called. 🧐 Thursday (7/28) around 10:30am i called Nicole, she said, and i quote “Diagnostics has been ran, would you like us to fix it?” 😠 My car has been there over a week, not 1 call from the service department, except Friday when i spoke with Brian. Nicole stated she was “camping Fri-Tuesday so it wasn’t her fault”. I understand employees go on vacation, but unless her absence made the whole dealership close down & fall apart, i don’t understand. At this point, i’ve lost all faith in Allen Chevrolet Cadillac! I told Nicole that I would be by in a few hours to get my car, that 8 days at the dealership was long enough. I was 8 days without a car for an issue that should have taken 1 day, now i have to schedule service somewhere else. What a huge inconvenience & no one seemed to care. More

Over charged for the service. It was an insult to us who have had Chevy's and Cadillacs for decades. We argued with service manager but his reasoning did not make any sense. We wi It was an insult to us who have had Chevy's and Cadillacs for decades. We argued with service manager but his reasoning did not make any sense. We will not consider bringing our vehicles back for service unless we absolutely have to. More

Worst experience of my life! Never been so rudely treated and lied to in my entire life! Never been so rudely treated and lied to in my entire life! More

It was a rainy day I had a headlight out. I approached the door door open and I pulled in a sweet young lady assisted me. Everyone was very friendly and one of the guys actually asked if I wa I approached the door door open and I pulled in a sweet young lady assisted me. Everyone was very friendly and one of the guys actually asked if I wanted to sell my H3. It’s a 2007 And is an excellent shape I went into the waiting room unfortunately there was no coffee but everything else was great More

Took car in for tire rotation and wash. After 2+ hours no one told me my car was finished had to ask for it. Turned my Cadillac lease in asked for a Chevrolet unable to help me. Wife went i After 2+ hours no one told me my car was finished had to ask for it. Turned my Cadillac lease in asked for a Chevrolet unable to help me. Wife went in same situation a few days later different salesperson got what she wanted. More

Terrible service, very unprofessional. They have had my car for two months after it had got stolen, to “fix it” through insurance, But they haven’t done anything to it, and or kept me up They have had my car for two months after it had got stolen, to “fix it” through insurance, But they haven’t done anything to it, and or kept me up to date with what’s going on. I’m not happy, and I definitely won’t be bringing my vehicle back for any future repairs, and I highly don’t recommend them. Thanks for nothing! 🙂 More

Sarah was very unprofessional and rude. They won't reimburse me for my antenna they broke. They won't reimburse me for my antenna they broke. More

great service, I recently visited for first oil change and tire rotation, they were very quick. I was disappointed oil life was not reset, and DEF fluid was not topped off as I was told it would be. and tire rotation, they were very quick. I was disappointed oil life was not reset, and DEF fluid was not topped off as I was told it would be. More

Outstanding service. Will always recommend this dealer and I don’t trust anywhere else! Love them! Will always recommend this dealer and I don’t trust anywhere else! Love them! More