Back

Allen Chevrolet Cadillac - Service Center

Monroe, MI

3.7
946 Reviews

946 Reviews of Allen Chevrolet Cadillac - Service Center

Sort by
May 11, 2022

Worst experience of my life! Never been so rudely treated and lied to in my entire life! More

by Hwfox1
Customer Service
Recommend Dealer
No
Employees Worked With
John Allen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Porter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Woody
May 11, 2022 -

Allen Chevrolet Cadillac responded

Hwfox1, thank you so much for sharing your feedback. We regret to hear of your dissatisfaction. Please be patient with us as we look into your claim. If you wish to speak with us directly, please feel free to call us at 732-242-4200. Sincerely, The Allen Chevrolet Cadillac Team

May 10, 2022

It was a rainy day I had a headlight out. I approached the door door open and I pulled in a sweet young lady assisted me. Everyone was very friendly and one of the guys actually asked if I wa More

by dbudwaywillis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hillary Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sara Kampfer, Nicole Harbison
May 10, 2022 -

Allen Chevrolet Cadillac responded

Dbudwaywillis, thank you for taking the time to share your experience with us. We're so glad that you had a good experience with our service team. We appreciate your business with us and hope to see you again sometime! Sincerely, John Allen, General Manager

May 01, 2022

Took car in for tire rotation and wash. After 2+ hours no one told me my car was finished had to ask for it. Turned my Cadillac lease in asked for a Chevrolet unable to help me. Wife went i More

by Kloka2005
Recommend Dealer
No
Employees Worked With
Craig Sauer
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2022 -

Allen Chevrolet Cadillac responded

Kloka2005, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, John Allen, General Manager

April 25, 2022

Terrible service, very unprofessional. They have had my car for two months after it had got stolen, to “fix it” through insurance, But they haven’t done anything to it, and or kept me up More

by Mirandadotson97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sara Kampfer
May 03, 2022 -

Allen Chevrolet Cadillac responded

Mirandadotson97, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, John Allen, General Manager

April 22, 2022

great service, I recently visited for first oil change and tire rotation, they were very quick. I was disappointed oil life was not reset, and DEF fluid was not topped off as I was told it would be. More

by RICHCICERO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nolan Kinchsular
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Kimbrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2022 -

Allen Chevrolet Cadillac responded

RICHCICERO, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, John Allen, General Manager

April 22, 2022

Outstanding service. Will always recommend this dealer and I don’t trust anywhere else! Love them! More

by SKAMPFER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hillary Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sara Kampfer, Nicole Harbison
Apr 25, 2022 -

Allen Chevrolet Cadillac responded

Hi, SKAMPFER! Thank you for the stellar rating. We're delighted to hear that your positive experience earned us your recommendation. We look forward to your next visit. Safe travels! Sincerely, John Allen, General Manager

April 22, 2022

Sarah was very unprofessional and rude. They won't reimburse me for my antenna they broke. More

by Dzie0321dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sara Kampfer, Nicole Harbison
May 03, 2022 -

Allen Chevrolet Cadillac responded

Dzie0321dave, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, John Allen, General Manager

April 19, 2022

Great place for service best mechanic in town really knows we hat he is doing. Will definitely go back More

by duanekathy21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Halsey
Apr 20, 2022 -

Allen Chevrolet Cadillac responded

Hi, duanekathy21! Thank you for the stellar rating. We're delighted to hear that your positive experience earned us your loyalty and trust. We hope to work with you again soon. Have a great day! Sincerely, John Allen, General Manager

April 18, 2022

Made an Appointment for an oil change for 11am, got there at 10:45 . l got my truck back at a few minutes before 12. a hour is too long to wait for a oil change. it was much better when you could j More

by LDEMARIO
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
don't know
Apr 19, 2022 -

Allen Chevrolet Cadillac responded

LDEMARIO, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, John Allen, General Manager

April 18, 2022

Under construction so things aren’t running smoothly. Over an hour to get my oil changed and tires rotated with an appointment More

by tryjac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know who I sealed with
Apr 19, 2022 -

Allen Chevrolet Cadillac responded

tryjac, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, John Allen, General Manager

2
...