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Allen Chevrolet Cadillac - Service Center

Monroe, MI

3.8
952 Reviews

952 Reviews of Allen Chevrolet Cadillac - Service Center

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January 01, 2022

I was told on my ally that I had the tires rims dents covered for 498 dollars. Found out it was only 4 oil changes and it should have only a supple under. I was lied to on my 2017 and my 2019. More

by MERCIERMC
Recommend Dealer
Yes
Employees Worked With
Joe Donovan
Jan 04, 2022 -

Allen Chevrolet Cadillac responded

MERCIERMC, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, John Allen, General Manager

January 01, 2022

Great job!! All of the people are very polite and they really know there stuff. I would recommend them to anyone. More

by VANBELLEDJSB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2022 -

Allen Chevrolet Cadillac responded

Hi, VANBELLEDJSB! Thank you for the 5-star review. We're happy to hear that your positive experience earned us your recommendation. We look forward to your next visit. Take care! Sincerely, John Allen, General Manager

January 01, 2022

They were able to get me scheduled at a time that worked well for me. They preformed the work in the time frame they had indicated at a lower price than quoted. The staff was friendly and help me with any q More

by Bobm3746
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2022 -

Allen Chevrolet Cadillac responded

Hi, Bobm3746! Thank you for the 5-star rating. We're happy to hear that you left the dealership satisfied with our services. We look forward to your next visit. Have a great day! Sincerely, John Allen, General Manager

January 01, 2022

I am giving a 1/5 rating due to the customer service girl. She was very snippy regarding my lack of appointment and taking my $7 off coupon. The actual oil change was quick, but I watched as my car sat More

by Chris Monhollen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad Porter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2022 -

Allen Chevrolet Cadillac responded

Chris Monhollen, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, John Allen, General Manager

December 31, 2021

My car was cleaned before it was returned to me. Great thing. Thanks so much More

by HALLGUYLYNN
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2022 -

Allen Chevrolet Cadillac responded

Hi, HALLGUYLYNN! Thank you for the stellar rating. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Have a great day! Sincerely, John Allen, General Manager

December 30, 2021

Excellent service and great experience with the staff! I would recommend this to anyone who has a Chevrolet or GM vehicle More

by jyeager1966
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hilliary and technician that worked my vehicle
Jan 04, 2022 -

Allen Chevrolet Cadillac responded

Hi, jyeager1966! Thank you for the 5-star rating. We're happy to hear that working with the team earned us your recommendation. We look forward to your next visit. Safe travels! Sincerely, John Allen, General Manager

December 30, 2021

Service department is disorganized and doesn’t care about it. All they do is apologize and nothing else. More

by MIKE.PICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad Porter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Allen Chevrolet Cadillac responded

MIKE.PICK, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, John Allen, General Manager

December 29, 2021

Staff is very friendly. Was in for a recall and oil change. Everything was completed timely and correctly. This is the only place I take my car for service and oil changes! More

by tferg1664
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Allen Chevrolet Cadillac responded

Hi, tferg1664! Thank you for the stellar rating. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Take care! Sincerely, John Allen, General Manager

December 29, 2021

Very good. Got me in right away. And was real quick. I was very very happy! More

by MAMAREED0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Allen Chevrolet Cadillac responded

Hi, MAMAREED0! Thank you for the stellar review. We're happy to hear that you left the dealership satisfied with our services. We look forward to working with you again soon. Have a wonderful day! Sincerely, John Allen, General Manager

December 28, 2021

Professional, knowledgeable, explains the issue in language I can understand. I have been doing business with Allen for over 25 years. Will always buy my car from them.😊 More

by flowergardener012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2021 -

Allen Chevrolet Cadillac responded

Hi, flowergardener012! Thank you for the 5-star rating. We're happy to hear that you've had positive experiences with the dealership for 25 years now. Your loyalty and trust mean the world to us. We hope to work with you again soon. Take care! Sincerely, John Allen, General Manager

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