Allen Chevrolet Cadillac - Service Center

Took three days to fix a simple problem that should have been uncovered during presale inspection. been uncovered during presale inspection. More

Don’t know what happened but this dealership has gone downhill. The last few times I’ve had my car in for service has been just awful. Lack of communication, poor customer service and taking way to long downhill. The last few times I’ve had my car in for service has been just awful. Lack of communication, poor customer service and taking way to long to do the job. Very disappointed ☹️ More

Had oil changed. They didn't tighten filter all the way, leaked oil. They said they will be sending 1 free pil change coupon in mail... leaked oil. They said they will be sending 1 free pil change coupon in mail... More

Very friendly staff, clean dealership and very prompt in getting you in for your service and getting you out fast. getting you in for your service and getting you out fast. More

I really like their customer service, fix my vehicle and get me on my way! get me on my way! More

Didn’t know the oil change facility was closed. The service ladies said customers had to make an appointment at the service center for oil changes, tire rotation, etc. now. They were very helpful and g service ladies said customers had to make an appointment at the service center for oil changes, tire rotation, etc. now. They were very helpful and got me in for the vehicles first service. The gals were GREAT! More

Poor signing for oil changes and appointment times parking for service lanes etc etc etc parking for service lanes etc etc etc More

Would have gave gave five stars for service but I asked how long a wait and they replied two hours maybe a little longer. Took car in at opening of service a 8am and got back at 5pm. I got no calls on upda how long a wait and they replied two hours maybe a little longer. Took car in at opening of service a 8am and got back at 5pm. I got no calls on update of car and i had to call them around 4pm and wasn't done yet but will be soon. Glad I took shuttle. Both drivers were great by the way. More

Did the basics. The stuff that is hard to do was not done although the appointment made included information for the necessary warranty repair. Had to have it put back together without the repair finished be although the appointment made included information for the necessary warranty repair. Had to have it put back together without the repair finished because the truck was needed. I will have to make a new appointment for correction and it is a significant know issue with this model of truck. More

All ways take car there. GM customer they work with us. Good customer service. Loyalty Good customer service. Loyalty More