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Allen Chevrolet Cadillac - Service Center

Monroe, MI

3.8
952 Reviews
Call Service Center (734) 672-3686

952 Reviews of Allen Chevrolet Cadillac - Service Center

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January 30, 2022

Personnel very helpful and responsive. Service promptly done even without appointment! Great experience with competitive pricing. More

by HJONCYN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hilary and Mark
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Jan 31, 2022 -

Allen Chevrolet Cadillac responded

Hi, HJONCYN! Thank you for the 5-star review. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Have a great day! Sincerely, John Allen, General Manager

January 29, 2022

They do not answer the phone they do not keep track of the appointments they make and get back to you More

by KJZS.723
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
If I knew their nameI would enter it
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Jan 31, 2022 -

Allen Chevrolet Cadillac responded

KJZS.723, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, John Allen, General Manager

January 27, 2022

Don’t know what happened but this dealership has gone downhill. The last few times I’ve had my car in for service has been just awful. Lack of communication, poor customer service and taking way to long More

by Mickdeedee
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Brad Porter
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole
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Jan 28, 2022 -

Allen Chevrolet Cadillac responded

Mickdeedee, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, John Allen, General Manager

January 27, 2022

Excellent customer service. Everyone was very friendly and helpful. I would highly recommend Allen Chevrolet for all your car needs! More

by ANDREACLEGG726
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Woody
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Jan 28, 2022 -

Allen Chevrolet Cadillac responded

Hi, ANDREACLEGG726! Thank you for the 5-star rating. We're happy to hear that your positive experience earned us your recommendation. We hope to work with you again soon. Have a wonderful day! Sincerely, John Allen, General Manager

January 27, 2022

Took three days to fix a simple problem that should have been uncovered during presale inspection. More

by CAROLINEH1963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2022 -

Allen Chevrolet Cadillac responded

CAROLINEH1963, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, John Allen, General Manager

January 24, 2022

Had oil changed. They didn't tighten filter all the way, leaked oil. They said they will be sending 1 free pil change coupon in mail... More

by RAWILSON220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad Porter
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2022 -

Allen Chevrolet Cadillac responded

RAWILSON220, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. We are glad we were able to apologize personally on the phone and send a coupon in the mail on the same day. Thank you for your patience and we hope to see you again in the future. Sincerely, John Allen, General Manager

January 24, 2022

Very friendly staff, clean dealership and very prompt in getting you in for your service and getting you out fast. More

by HBERGMOOSER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2022 -

Allen Chevrolet Cadillac responded

Hi, HBERGMOOSER! Thank you for the 5-star review. We're delighted to hear that you left the dealership satisfied with our services. We look forward to your next visit. Take care! Sincerely, John Allen, General Manager

January 22, 2022

I really like their customer service, fix my vehicle and get me on my way! More

by KHud23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2022 -

Allen Chevrolet Cadillac responded

Hi, KHud23! Thank you for the 5-star rating. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Take care! Sincerely, John Allen, General Manager

January 22, 2022

Didn’t know the oil change facility was closed. The service ladies said customers had to make an appointment at the service center for oil changes, tire rotation, etc. now. They were very helpful and g More

by GCONLEY0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The 2 gals at the service desks were great! Got me right in!
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Jan 24, 2022 -

Allen Chevrolet Cadillac responded

Hi, GCONLEY0! Thank you for the 5-star review. We're happy to hear that working with the team led to such a positive experience. We look forward to your next visit. Safe travels! Sincerely, John Allen, General Manager

Jan 24, 2022 -

GCONLEY0 responded

Thanks John! Like I said the Service gals were GREAT!

January 21, 2022

Poor signing for oil changes and appointment times parking for service lanes etc etc etc More

by IOTT34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad Porter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2022 -

Allen Chevrolet Cadillac responded

IOTT34, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, John Allen, General Manager

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