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Allen Chevrolet Cadillac - Service Center

Monroe, MI

3.7
949 Reviews

949 Reviews of Allen Chevrolet Cadillac - Service Center

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February 12, 2022

Called multiple times for an update was told I would be called shortly and almost every time was not called back. Multiple times I was told something would be done by the end of the day, only to be told th More

by Casey_Beinlich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Name unknown
Feb 21, 2022 -

Allen Chevrolet Cadillac responded

Casey_Beinlich, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, John Allen, General Manager

February 12, 2022

My son took my car in and they gave good service. They checked everything and did everything right. We were very pleased with the speed and quality of service. More

by CRISER58
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Derek Berg
Feb 14, 2022 -

Allen Chevrolet Cadillac responded

Hi, CRISER58! Thank you for the stellar rating. We're delighted to hear that working with the team elevated your experience with us. We hope to work with you again soon. Safe travels! Sincerely, John Allen, General Manager

February 12, 2022

Thanks but I wasn’t expected to pay so much nice waiting room and internet More

by Gruberj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad Porter
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2022 -

Allen Chevrolet Cadillac responded

Gruberj, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, John Allen, General Manager

February 10, 2022

Dropped vehicle off at 10 am and vehicle was completed same day by 3 pm. More

by KDBROOKS3723
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2022 -

Allen Chevrolet Cadillac responded

Hi, KDBROOKS3723! Thank you for the 5-star review. We're delighted to hear that you left the dealership satisfied with our services. We look forward to your next visit. Have a great day! Sincerely, John Allen, General Manager

February 10, 2022

Great Dealership and Service Department they call and make sure you've done all you can to keep our Traverse updated. More

by AMYDEEB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2022 -

Allen Chevrolet Cadillac responded

Hi, AMYDEEB! Thank you for the stellar review. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Take care! Sincerely, John Allen, General Manager

February 10, 2022

Always goes above and beyond. All issues have always been rectified. If you're looking for a great service look no further!! More

by Tomgeftos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nolan Kinchsular
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2022 -

Allen Chevrolet Cadillac responded

Hi, Tomgeftos! Thank you for the stellar review. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Have a great day! Sincerely, John Allen, General Manager

February 10, 2022

I would give it zero stars if i could. Took eight weeks to look at the car. Never returned phone calls, when i could a hold of somebody. The only response for not looking at the car was a lack of employees More

by JBONCHER2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad Porter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2022 -

Allen Chevrolet Cadillac responded

JBONCHER2000, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, John Allen, General Manager

February 08, 2022

Staff always friendly and I get in and out in a reasonable amount of time! More

by KHud23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2022 -

Allen Chevrolet Cadillac responded

Hi, KHud23! Thank you for the 5-star review. We're happy to hear that you left the dealership satisfied with our services. We look forward to your next visit. Take care! Sincerely, John Allen, General Manager

February 08, 2022

Paid $3600 to get my car repaired. Figured it would have been washed when I got it back. More

by Jeremy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah
Feb 09, 2022 -

Allen Chevrolet Cadillac responded

Jeremy, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, John Allen, General Manager

February 08, 2022

I was there for almost 2 hours for a oil change and tire rotation. The crew was very unprofessional and were messing around on the cameras in the garage. The behind the desk girl was very annoyed at them, s More

by kyleighblaharski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I think her name was Nicole, she has long blonde hair, she was very great.
Feb 10, 2022 -

Allen Chevrolet Cadillac responded

kyleighblaharski, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, John Allen, General Manager

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