Allen Chevrolet Cadillac - Service Center

All personal are friendly when entering the dealership. Employees are aways willing to explain services and costs. Vehicle always serviced in a reasonable amount of time. Employees are aways willing to explain services and costs. Vehicle always serviced in a reasonable amount of time. More

We have used this dealership close to 50 years. Have always been satisfied with service, our favorite salesperson, Craig Sauer. Hope to continue with then many more. Have always been satisfied with service, our favorite salesperson, Craig Sauer. Hope to continue with then many more. More

Not very professional. Very condescending. They tell you one thing then they spin the situation. When you then express your dissatisfaction, you're told you're wrong in the Very condescending. They tell you one thing then they spin the situation. When you then express your dissatisfaction, you're told you're wrong in the way you've shared the experience. More

Very friendly, took his time to let me decide which vehicle I wanted. There was absolutely no pressure to buy. vehicle I wanted. There was absolutely no pressure to buy. More

Over all they are very bad . I bought first car from them took home engine fail and then I they said I have buy another one we drove for four months needs new engine its in the I bought first car from them took home engine fail and then I they said I have buy another one we drove for four months needs new engine its in there shop for shop for almost month I wouldn't recommend any body to do any business with them More

I would not recommend Allen Chevrolet to anyone after what they did with my vehicle as well as their complete lack of communication and disrespect from management. My 2020 Chevy Silverado 1500 had an oil what they did with my vehicle as well as their complete lack of communication and disrespect from management. My 2020 Chevy Silverado 1500 had an oil leak from the rear main seal. Allen Chevy assured me they could fix it back on February 18, 2024. Shortly after bringing my truck back home after they fixed the oil leak, the truck began significantly leaking oil again. Allen Chevy explained they aren’t sure why this would happen and offered to fix it again and promised me a loaner vehicle in the meantime as long as I scheduled my service appointment on the specific date they requested. Well, I took my truck in to be serviced and they couldn’t give me a loaner vehicle. They had my truck in their shop for 24 days, finally getting me in a loaner after almost 3 weeks. They explained that the rear main seal was leaking where the rear main seal housing meets the oil pan, so both needed to be replaced. Once service told me my truck was done and the leak was completely repaired, I went to pick it up and returned the loaner vehicle. Immediately after getting my keys and walking out to my truck in their parking lot, there was a large puddle of oil under my truck as it was still actively leaking. I went back inside to tell them, and the service member I was working with (Dane) had already left out the back door for the day and the receptionist told me they can’t put me back in a loaner vehicle but they would be happy to take my truck back to fix it again. At this point, this was completely unacceptable. I had to take my truck home as I didn’t have a way home. The truck leaked and burned oil the entire drive and left a large oil puddle in my driveway. Also, they performed an alignment on my truck after resealing the oil pan and left my steering wheel completely crooked after performing the alignment. They damaged a CV shaft in the process and charged my warranty company for this damage which is fraudulent. I called Allen Chevy back the next day and spoke with Dane, he tried telling me that it was a rain puddle I was seeing on the ground. Which is completely inappropriate. My truck was entirely inoperable at this point as it leaked half a gallon of oil out overnight. So, after charging GM and my warranty company for fixing the truck twice now, it’s more inoperable than it was initially when taking it in because the mechanics messed it up so bad. The service department did not include details on the report I was given after they serviced my truck which should have provided me with details on what they completed on the vehicle. When speaking with Dane, I explained to him that I wanted the manager Brad Porter to return my phone call as this is who I was told I can discuss my complaint with. I never received a phone call back from Brad, despite calling him a few times and leaving a message requesting that he return my call. This dealership is not only extremely negligent, but extremely disrespectful. They significantly depreciated the value of my vehicle due to them messing it up so bad. I will deter every single person I know from ever using this dealership because I certainly don’t want this to ever happen to someone else. This has put a major hardship on my family as my truck was our family vehicle. And Allen Chevy doesn’t seem to care about that at all, as no one STILL has not contacted me back or will answer my phone calls. More

If you want to be lied to and embarrassed in front of the dealership with your credit this is the dealership they do not care and will you waste your time and will let everyone in the lobby know your situati dealership with your credit this is the dealership they do not care and will you waste your time and will let everyone in the lobby know your situation. I do take responsibility for what I owe but don't text me all day saying you're going to pay double for my vehicle and then have your sales manager come out and yell all my information to the lobby, I would be more understanding if you talked to me directly instead of yelling, But I will not be recommending this place to anyone also hire more guys like tony if you scare off future customers. More

Very responsive. Took the time to help me and my family. Would recommend to anyone. Took the time to help me and my family. Would recommend to anyone. More

They ripped off a women. . Kinda the old scam game, she was charged for things my lawyers never heard of... only wanted her free oil change. . Kinda the old scam game, she was charged for things my lawyers never heard of... only wanted her free oil change. More

Everyone very nice and accommodating. Kept me updated. Finished when they thought it would be. Kept me updated. Finished when they thought it would be. More