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Allen Chevrolet Cadillac

Monroe, MI

Overview
Employees
Reviews
Vehicles
4.3
1,854 Reviews
We are your Monroe Cadillac dealership serving Toledo Cadillac drivers. At Allen Chevrolet Cadillac, our commitment is to our customers and the community. We strive to exceed your expectations by delivering outstanding customer service and satisfaction while helping support the Monroe community.
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15180 South Dixie Hwy

Monroe, MI

48161

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Showing 1,854 reviews

July 27, 2021

Excellent customer care and service - Alayna and Nolan are TOP NOTCH in my book. Everything could not have been any better. I’m recommending Monroe Chevrolet Cadillac to everyone I know More

by Jimbo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alayna Kinchsular
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2021 -

Allen Chevrolet Cadillac responded

Hi, Jimbo! Thank you for the 5-star rating. We're delighted to hear that working with Alayna and Nolan has earned us your recommendation. If there's anything else we can help you with, please do let us know! Sincerely, John Allen, GM

July 27, 2021

The sales staff was accommodating and very helpful. The finance process went very smoothly and fairly quickly. The whole process was efficient and I walked away with an awesome used car. More

by BASILE_GLORIA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nolan Kinchsular
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2021 -

Allen Chevrolet Cadillac responded

Congratulations on your new car, BASILE_GLORIA! We're delighted to hear that you left the dealership satisfied with our services. We look forward to working with you again. Till then, we hope you enjoy your new ride! Sincerely, John Allen, GM

July 27, 2021

WOODY great workmanship in repair performed on vehicle. CRIAG tried to find used vehicle but none I liked not enough inventory to make any decisions More

by KURTZ48131
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Woody
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Jul 28, 2021 -

Allen Chevrolet Cadillac responded

KURTZ48131, thank you for taking the time to leave us your feedback. We're happy to hear that Woody and Craig were able to help elevate your experience with us. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, John Allen, GM

July 26, 2021

We bought a used car and 3 days later the battery died, they replaced it and after some talking, they covered the cost of it, week and a half later, it happened again, they replaced the alternator and it s More

by lloyd7800
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Kimbrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : April Seger, Danny Ruiz
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Jul 27, 2021 -

Allen Chevrolet Cadillac responded

Hi, lloyd7800! We're happy to hear that we were able to help you with your battery and alternator. We look forward to working with you again soon! Sincerely, John Allen, GM

July 26, 2021

They can't find out why the air conditioning keeps going to 89° by itself on the passenger side. About every 6 starts this occurs More

by UnHappy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
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Jul 26, 2021 -

Allen Chevrolet Cadillac responded

Thank you for your response, we understand your frustration with intermittent concerns. Know we want nothing more to fix your vehicle so you have an amazing ownership experience. If you are still having the problem please call me directly. Thank you Brad porter Service manager 7346214769

July 25, 2021

Very polite individuals at the quick service center. Service is prompt and done right. Appreciate the Saturday hours. Wish a restroom was available until the showroom opens. More

by PAMATOR74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2021 -

Allen Chevrolet Cadillac responded

Hi, PAMATOR74! Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, John Allen, GM

July 24, 2021

Great service very fast seem to really care about your vehicle and the lady that was taking care of you when you pulled in was very polite and very informative.!! More

by baldy7371
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oil change
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Jul 26, 2021 -

Allen Chevrolet Cadillac responded

Thank you for the high rating, baldy7371! Here at Allen Chevrolet Cadillac, customer satisfaction is our #1 priority. We hope to work with you again soon! Sincerely, John Allen, GM

July 24, 2021

It was great service and I enjoyed the new environment with new employees.The garage was clean and so was the waiting area. Service great More

by PATTIJ625
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2021 -

Allen Chevrolet Cadillac responded

Hi, PATTIJ625! Thank you for your stellar rating and kind words. If there's anything else we can help you with, please do give us a call. Safe travels! Sincerely, John Allen, GM

July 24, 2021

I found out after purchase that I had money coming back from an extended warranty. Noone from Allen Chevrolet contacted me. I not be back More

by JDHEHL
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Allen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Allen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nolan Kinchsular
2.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Keblesh
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Jul 26, 2021 -

Allen Chevrolet Cadillac responded

JDHEHL, Thank you so much for sharing your feedback. We regret to hear of your dissatisfaction. Please be patient with us as we look into your claim. If you wish to speak with us directly, please feel free to call us at 732-242-4200. Sincerely, The Allen Chevrolet Cadillac Team

July 23, 2021

Fastest oil change I can ever remember. Great staff as well! Got right in and right out, doesn’t get any better than that! Fully Recommend! More

by Shane411DrVinyl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah, Victoria Lessard
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Jul 26, 2021 -

Allen Chevrolet Cadillac responded

Thank you for your stellar review and recommendation, Shane411! These mean the world to us. If there's anything else we can help you with, please do let us know! Sincerely, John Allen, GM

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