Allen Chevrolet Cadillac

I wanted to buy the 2021 Kia Forte in Black and I am being Currently being discriminated against. 8/9/2022. I wanted to buy a Forte and I came in with my OWN financing AND I declined their offer of an being Currently being discriminated against. 8/9/2022. I wanted to buy a Forte and I came in with my OWN financing AND I declined their offer of an extra 4K on a car warranty. Now I'm being told the the Imaginary "Kia Dealership" is "holding" the title and they have "NO IDEA WHY" and that I'll just have to sit here without a vehicle and wait for whenever the "Kia Dealership" decides to send it, but again wait! How did this dealership acquire The Car in the first place? AND listed it online for sale along with over 20 photos over several internet platforms if they HAVE NO TITLE for this vehicle? They sent over a purchase agreement and I also insured THE CAR IN MY NAME ALREADY. Besides writing a letter to the Business Bureau, Should I hire an attorney. It's not even about the car it's about people taking advantage of others and this economy and not be held accountable. More

HORRIBLE SERVICE EXPERIENCE! I made an appointment (appt date 7/20/22) to drop off my 2017 Malibu to have a known GM issue fixed; my car was alerting me to “shift to park” afte I made an appointment (appt date 7/20/22) to drop off my 2017 Malibu to have a known GM issue fixed; my car was alerting me to “shift to park” after i already put it in park. I was expecting my car back the next day (Thursday 7/21). When i didn’t receive a call by the end of the day i called Nicole, my service rep. She stated they hadn’t gotten to it, but would get it 1st thing the following morning. Next day, Friday i spoke with Brian. He stated they ran diagnostics but hadn’t gotten to it, but would get to it 1st thing Monday morning, and It would be about $420.00 for parts and labor. I agreed, but asked if he could make sure it wasn’t covered under any warranties, that i didn’t want to spent $420.00 unnecessarily. (Note: car only has 22,600 miles & I’m the original owner…. not sure that matters 🤷‍♀️) Monday 7/25 rolls around, nobody calls me. So Tuesday, around 3pm, i called & spoke with David. He asked me to hold & said he would go check on my car. He got back on the phone about 10 minutes later saying he was busy dealing with a customer and would call me back, he didn’t want to leave me on hold any longer. He never called back. 😞 Wednesday (7/27) at 3pm i called, Gavin answered. He said Nicole was busy cashing out 3 customers, but she would call me back. She never called. 🧐 Thursday (7/28) around 10:30am i called Nicole, she said, and i quote “Diagnostics has been ran, would you like us to fix it?” 😠 My car has been there over a week, not 1 call from the service department, except Friday when i spoke with Brian. Nicole stated she was “camping Fri-Tuesday so it wasn’t her fault”. I understand employees go on vacation, but unless her absence made the whole dealership close down & fall apart, i don’t understand. At this point, i’ve lost all faith in Allen Chevrolet Cadillac! I told Nicole that I would be by in a few hours to get my car, that 8 days at the dealership was long enough. I was 8 days without a car for an issue that should have taken 1 day, now i have to schedule service somewhere else. What a huge inconvenience & no one seemed to care. More

Always a pleasure dealing with Allen Chevrolet! Craig is GREAT! Thank you so much! Love the suburban! Craig is GREAT! Thank you so much! Love the suburban! More

Very efficient and thorough throughout the whole process. Very courteous and a clean operation always. Very courteous and a clean operation always. More

Thank you Joe for giving us an amazing truck buying experience. You did an amazing job.. Thank you for listening to everything we needed and wanted and helped us get the best truck for us. Thanks for experience. You did an amazing job.. Thank you for listening to everything we needed and wanted and helped us get the best truck for us. Thanks for not being pushy.. He took his time to look through everything to make sure we were going to get the deal that worked best for us. Highly recommend going to Joe for your next car buying experience. More

Great service and sales! Been getting our last few cars here and will continue in the future! Been getting our last few cars here and will continue in the future! More

Over charged for the service. It was an insult to us who have had Chevy's and Cadillacs for decades. We argued with service manager but his reasoning did not make any sense. We wi It was an insult to us who have had Chevy's and Cadillacs for decades. We argued with service manager but his reasoning did not make any sense. We will not consider bringing our vehicles back for service unless we absolutely have to. More

You guys absolutely wasted my time! We drove 45 minutes with gas at $5.19/gal just for your sales manager to tell us someone had merit on the van over us because she drove 2 hours away We drove 45 minutes with gas at $5.19/gal just for your sales manager to tell us someone had merit on the van over us because she drove 2 hours away to test drive it. This was at 12:15pm, and we spoke to you at 11:30pm to tell you that we were on our way, never did you mention this. Then your sales manager proceeds to tell us that we could test drive it, but this van was already set for sale. This was unprofessional, waste of my time and frustrating. I wish I could take more action, but since I can’t, I will be leaving your company a terrible review. Please practice communication, honesty, courtesy and professionalism moving forward. Be blessed and practice better business practices. More

Top quality dealership and a very professional. They treat their customers with care. Craig Sauer is one of the best in the business. They treat their customers with care. Craig Sauer is one of the best in the business. More

Mike Johnson was great to work with! First time at Allen Chevrolet and definitely will be back. Staff was extremely nice!! First time at Allen Chevrolet and definitely will be back. Staff was extremely nice!! More