Allen Chevrolet Cadillac

My salesman Brian was very helpful in getting me a fair price for my trade in vehicle. He also helped me find a vehicle I liked and could afford. The financing department got me the best rate he could for price for my trade in vehicle. He also helped me find a vehicle I liked and could afford. The financing department got me the best rate he could for my loan. I am very happy with my experience at Allen Chevrolet. More

Craig was excellent in assisting me choose my first car. He was very honest and knowledge. Craig made me feel comfortable with my decision. He was very honest and knowledge. Craig made me feel comfortable with my decision. More

Joe was really personable and worked well with trying to stay within my budget for a used car and to make sure that the car was good to go from the mechanic point of view as well. He also was nice enough to stay within my budget for a used car and to make sure that the car was good to go from the mechanic point of view as well. He also was nice enough to help me move the new vehicle back to my house instead of arranging rides since I was not trading in my other vehicle yet. Would definitely recommend him to anyone looking for a car, new or used. More

I went to see about a vehicle at Allen Chevrolet, Me and my son spoke to Mike and he took all of my info to do a credit check and get everything ready for us to buy the terrain, and then we had to go back i my son spoke to Mike and he took all of my info to do a credit check and get everything ready for us to buy the terrain, and then we had to go back in the morning to finalize the deal. He tried to call and I did not answer because I was sleeping do to my condition and he knew what it was. I got ahold of him at 10:47 am and he says he sold the vehicle. I told him it was pretty s#### of him to do that to me knowing my situation. I will not recommend him or this dealer ship to anyone. tried to by in my home town but that was not possible do to Mike Johnson. All of my friends and family know now and wont buy there. and now my credit dropped because he inquired so I could buy this vehicle. More

Good servicenot sure what happened to this place. Calls not returneexcellent d. Will not be coming back. Calls not returneexcellent d. Will not be coming back. More

I wanted to buy the 2021 Kia Forte in Black and I am being Currently being discriminated against. 8/9/2022. I wanted to buy a Forte and I came in with my OWN financing AND I declined their offer of an being Currently being discriminated against. 8/9/2022. I wanted to buy a Forte and I came in with my OWN financing AND I declined their offer of an extra 4K on a car warranty. Now I'm being told the the Imaginary "Kia Dealership" is "holding" the title and they have "NO IDEA WHY" and that I'll just have to sit here without a vehicle and wait for whenever the "Kia Dealership" decides to send it, but again wait! How did this dealership acquire The Car in the first place? AND listed it online for sale along with over 20 photos over several internet platforms if they HAVE NO TITLE for this vehicle? They sent over a purchase agreement and I also insured THE CAR IN MY NAME ALREADY. Besides writing a letter to the Business Bureau, Should I hire an attorney. It's not even about the car it's about people taking advantage of others and this economy and not be held accountable. More

HORRIBLE SERVICE EXPERIENCE! I made an appointment (appt date 7/20/22) to drop off my 2017 Malibu to have a known GM issue fixed; my car was alerting me to “shift to park” afte I made an appointment (appt date 7/20/22) to drop off my 2017 Malibu to have a known GM issue fixed; my car was alerting me to “shift to park” after i already put it in park. I was expecting my car back the next day (Thursday 7/21). When i didn’t receive a call by the end of the day i called Nicole, my service rep. She stated they hadn’t gotten to it, but would get it 1st thing the following morning. Next day, Friday i spoke with Brian. He stated they ran diagnostics but hadn’t gotten to it, but would get to it 1st thing Monday morning, and It would be about $420.00 for parts and labor. I agreed, but asked if he could make sure it wasn’t covered under any warranties, that i didn’t want to spent $420.00 unnecessarily. (Note: car only has 22,600 miles & I’m the original owner…. not sure that matters 🤷‍♀️) Monday 7/25 rolls around, nobody calls me. So Tuesday, around 3pm, i called & spoke with David. He asked me to hold & said he would go check on my car. He got back on the phone about 10 minutes later saying he was busy dealing with a customer and would call me back, he didn’t want to leave me on hold any longer. He never called back. 😞 Wednesday (7/27) at 3pm i called, Gavin answered. He said Nicole was busy cashing out 3 customers, but she would call me back. She never called. 🧐 Thursday (7/28) around 10:30am i called Nicole, she said, and i quote “Diagnostics has been ran, would you like us to fix it?” 😠 My car has been there over a week, not 1 call from the service department, except Friday when i spoke with Brian. Nicole stated she was “camping Fri-Tuesday so it wasn’t her fault”. I understand employees go on vacation, but unless her absence made the whole dealership close down & fall apart, i don’t understand. At this point, i’ve lost all faith in Allen Chevrolet Cadillac! I told Nicole that I would be by in a few hours to get my car, that 8 days at the dealership was long enough. I was 8 days without a car for an issue that should have taken 1 day, now i have to schedule service somewhere else. What a huge inconvenience & no one seemed to care. More

Always a pleasure dealing with Allen Chevrolet! Craig is GREAT! Thank you so much! Love the suburban! Craig is GREAT! Thank you so much! Love the suburban! More

Very efficient and thorough throughout the whole process. Very courteous and a clean operation always. Very courteous and a clean operation always. More