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Allen Chevrolet Cadillac

Monroe, MI

4.3
1,854 Reviews
We are your Monroe Cadillac dealership serving Toledo Cadillac drivers. At Allen Chevrolet Cadillac, our commitment is to our customers and the community. We strive to exceed your expectations by delivering outstanding customer service and satisfaction while helping support the Monroe community.
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15180 South Dixie Hwy

Monroe, MI

48161

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Showing 1,854 reviews

August 17, 2021

Third time for oil change & tire rotation. My tires are still not correctly inflated even after specifically asking the worker who checked me in to make sure they were right this time! This.Is.The.3rd.Time More

by Anonymous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad Porter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nice guy - Gave me a coupon on my service when he didnt have to because I didn't have the correct coupon I received in the mail with me that day. Very polite & respectful individual.
Aug 18, 2021 -

Allen Chevrolet Cadillac responded

Anonymous, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, John Allen, GM

August 16, 2021

Usually a quick, a friendly, and a cheap place to go to get my oil changed and tires rotated for all of my great GM products! More

by ONCE77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Allen Chevrolet Cadillac responded

Thank you for the high rating, ONCE77! We're happy to hear that we were able to help with your oil changes and tire rotations. We look forward to working with you again soon. Safe travels! Sincerely, John Allen, GM

August 16, 2021

Sara is a saving grace. She helped me through the process of finding what I liked, getting me approved, trading in my old car and putting me next in line for a new car. She is personable, friendly and extrem More

by Isabella
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sara Tyner-Grzywinski
Aug 16, 2021 -

Allen Chevrolet Cadillac responded

Thank you for the 5-star review, Isabella! We're happy to hear that working with Sara led to a positive experience with us. We look forward to your next visit. Safe travels! Sincerely, John Allen, GM

August 16, 2021

Disappointed, my tires rotated for $19.95 tires were not inflated nor were tires set to so that truck could read their location. C Robinson More

by MMTCURT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Berg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Allen Chevrolet Cadillac responded

MMRCURT, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, John Allen, GM

August 15, 2021

Sales people are very knowledgeable. Finish of promised fixes took a while. It seemed that 3rd party who was to replace the windshield did not show when expected and the wait was over a week to correct it. More

by 1234HANFOR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nolan Kinchsular
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kayla George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Allen Chevrolet Cadillac responded

1234HANFOR, Thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, John Allen, GM

August 15, 2021

Bought car 3 months ago. Was promised they will fix issues, after several run a rounds, and wasting multiple days off , still not fixed. They seem genuinely concerned, and sympathetic, however, blow of More

by PIERCE80
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alayna Kinchsular
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : April Seger
Jun 14, 2021 -

Allen Chevrolet Cadillac responded

Thank you for the good rating and review Pierce80. We're glad to know that you were happy with your deal and purchase. Sincerely, John Allen, GM

August 15, 2021

In and out, great job. Thanks to the young men working. No sanitizing or contactless though, just noticed that was one of the options for answers/questions below More

by APSJOHNSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler
Aug 16, 2021 -

Allen Chevrolet Cadillac responded

APSJOHNSON, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, John Allen, GM

August 14, 2021

Your Body ShopMgr does an excellent job. He knows his business and well organized. I would highly reccom.end Allen Chevrolet for body work. Great job and service. Donald Riley More

by dr8732
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Woody Blackburn
Aug 16, 2021 -

Allen Chevrolet Cadillac responded

Hi, dr8732! Thank you for the 5-star review. We're happy to hear that your positive experience has earned us your recommendation. Please let us know if there's anything else we can help you with. Sincerely, John Allen, GM

August 13, 2021

The service department is always very professional and friendly. They treat you like many of the expensive exotic car dealerships You never feel like you are a second rate customer. More

by Classiccar1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Tripinski
Aug 16, 2021 -

Allen Chevrolet Cadillac responded

Thank you for the high rating, Classiccar1! We're happy to hear that you left the dealership satisfied with our services. Here at Allen Chevrolet Cadillac, your satisfaction is our priority! Sincerely, John Allen, GM

August 13, 2021

2nd vehicle I have purchased from Allen great service both times. Even had a hiccup first day with truck they got me into service right away. I will definitely be back More

by CHEVERLETBLUE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nolan Kinchsular
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Becerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Allen Chevrolet Cadillac responded

Thank you for choosing Allen Chevrolet Cadillac, CHEVERLETBLUE! We're happy to hear that you have had consistently positive experiences with us. Have a good day! Sincerely, John Allen, GM

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