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Allen Chevrolet Cadillac

Monroe, MI

4.3
1,854 Reviews
We are your Monroe Cadillac dealership serving Toledo Cadillac drivers. At Allen Chevrolet Cadillac, our commitment is to our customers and the community. We strive to exceed your expectations by delivering outstanding customer service and satisfaction while helping support the Monroe community.
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15180 South Dixie Hwy

Monroe, MI

48161

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Showing 1,854 reviews

September 02, 2021

Nolan and allayna were so attentive and thoughtful, they worked with me from the moment that I told them my need. I felt like they took very good care of me. I’m happy with my purchase. More

by discern154
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nolan Kinchsular
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alayna Kinchsular
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nolan
Sep 02, 2021 -

Allen Chevrolet Cadillac responded

Thank you for the stellar review, discern154! We're delighted to hear that working with Nolan and Alayna elevated your experience with us. We hope to work with you again soon. Take care! Sincerely, John Allen, GM

September 01, 2021

9:00 appointment, car was finished at 3:45. Told car was done, but wasn’t even started yet. Will not recommend Allen to anyone More

by GDHAM8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg in service, 1-5 a 3
Sep 02, 2021 -

Allen Chevrolet Cadillac responded

GDHAM8, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Please do give Brad Porter, our Service Manager a call at (734)621-4769, as we would like to help should you have any further problems. Thank you for your patience and we hope to see you again in the future. Sincerely, John Allen, GM

September 01, 2021

Brian Nelson was very kind and patient with us! We appreciated that tremendously! The car was very clean and the gas tank almost full! Again another perk! All personnel was very courteous! More

by NANCYPOTHAST
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Nelson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nolan Kinchsular
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Allen Chevrolet Cadillac responded

Thank you for the high rating, NANCYPOTHAST! We're happy to hear that working with Brian elevated your experience with us. Have a great day! Sincerely, John Allen, GM

September 01, 2021

Went in for oil change Was in and out of the express lane very happy with service will definitely be back for next oil change thanks express service More

by jacquie1375
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda
Sep 02, 2021 -

Allen Chevrolet Cadillac responded

Hi, jacquie1375! Thank you for the stellar review. We're happy to hear that we were able to assist with your oil change. Please let us know if there's anything else we can help you with. Take care! Sincerely, John Allen, GM

September 01, 2021

Always friendly, fast and efficient. Very communicative, keeps me updated with recommended services along the the prices to have the service completed. Was in and out within 25 minutes. More

by CAGULLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Allen Chevrolet Cadillac responded

Thank you for the 5-star review, CAGULLEY! We're happy to hear that you left the dealership satisfied with our services. We look forward to your next visit. Have a great day! Sincerely, John Allen, GM

September 01, 2021

We love are chevy 1500 Silverado was the best thing we have done. The sevice dept. was excellent. Would recommend Allen Chevy to anyone looking for a vehicle. More

by TAMMYPETERS2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sara Tyner-Grzywinski
Sep 02, 2021 -

Allen Chevrolet Cadillac responded

Thank you for the 5-star review, TAMMYPETERS2013! We're happy to hear that we were able to help with the service needed on your Silverado. Please let us know if there's anything else we can help you with. Safe travels! Sincerely, John Allen, GM

September 01, 2021

Was in desperate need of a car after my car was totalled and everyone was wonderful. Craig is a great salesman and I will recommend him to all my friends. More

by Tweetpye
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : April Seger
Sep 02, 2021 -

Allen Chevrolet Cadillac responded

Hi, Tweetpye! Thank you for the 5-star review. We're happy to hear that working with Craig earned us your recommendation. We look forward to working with you again in the future. Have a wonderful day! Sincerely, John Allen, GM

September 01, 2021

The service department took care of an issue that their quick lube caused. However had to bring the vehicle back because it the issue was not taken care of. They did make an effort to get my vehicle back i More

by Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
NA
Sep 02, 2021 -

Allen Chevrolet Cadillac responded

Bill, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, John Allen, GM

August 31, 2021

Good, could be better.I came in about a year ago for a Good, could be better. I came in about a year ago for a vibration and tire skipping. Took it in, they said I needed two new wheels and tire. I spen More

by cassanova11586
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris, definitely five stars., Victoria Lessard
Aug 31, 2021 -

Allen Chevrolet Cadillac responded

cassanova11586, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, John Allen, GM

Aug 31, 2021 -

cassanova11586 responded

I can't get that 1300$ back. Still running the original set of wheels, just different tires. You have good people working there, Chris and Victoria are amazing. Still the best dealership I've been to.

August 31, 2021

No high pressure tactics with a low key approach to the sales process. New salesperson, Josh (JD), very friendly and engaging. Other personnel we interacted with kept things light with a refreshing sense o More

by LRHESSLER120
Friendliness
Recommend Dealer
Yes
Employees Worked With
Josh (JD), John, Nolan
Sep 01, 2021 -

Allen Chevrolet Cadillac responded

Thank you for the 5-star review, LRHESSLER120! We're happy to hear that working with JD led to such a positive experience. We look forward to working with you again in the future. Have a great day! Sincerely, John Allen, GM

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