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Allen Chevrolet Cadillac

Monroe, MI

Overview
Employees
Reviews
Vehicles
4.3
1,854 Reviews
We are your Monroe Cadillac dealership serving Toledo Cadillac drivers. At Allen Chevrolet Cadillac, our commitment is to our customers and the community. We strive to exceed your expectations by delivering outstanding customer service and satisfaction while helping support the Monroe community.
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15180 South Dixie Hwy

Monroe, MI

48161

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Showing 1,854 reviews

November 16, 2021

They have very nice and courteous staff but forget to put parts back on your car, and forget to put air in your tires. More

by CASSIEKANE08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2021 -

Allen Chevrolet Cadillac responded

CASSIEKANE08, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, John Allen, General Manager

November 16, 2021

I bought my Cadillac three years ago,it’s a 2011 but it’s been the best car I’ve owned and the service at Allen’s was timely and professional. More

by Ina Clark
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2021 -

Allen Chevrolet Cadillac responded

Hi, Ina Clark! Thank you for the stellar rating. We're happy to hear that you've been consistently satisfied with the services we've done on your Cadillac. We look forward to working with you again soon. Have a great day! Sincerely, John Allen, General Manager

November 15, 2021

They got me in without an appointment . Had me in and out in 45 minutes More

by Bobm3746
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2021 -

Allen Chevrolet Cadillac responded

Hi, Bobm3746! Thank you for the stellar review. We're happy to hear that you left the dealership satisfied with our services. Have a great day! Sincerely, John Allen, General Manager

November 14, 2021

I had my car serviced. And than I wanted car mats they helped me with that and than I was looking at black rims but I wanted more red in them than just a stripe and the gentleman is suppose to get ahold o More

by AINSCOUGHDIANNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2021 -

Allen Chevrolet Cadillac responded

Hi, AINSCOUGHDIANNA! Thank you for the 5-star review. We're happy to hear that working with the team led to such a positive experience. We look forward to your next visit. Take care! Sincerely, John Allen, General Manager

November 13, 2021

Clean rooms, friendly staff, fast service, fair price. You’re going to discourage people from writing reviews by requiring a minimum amount of words. Feel free to erase this comment. 😊 More

by Teacher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hilary Sutherland, Nathan Davison
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Nov 15, 2021 -

Allen Chevrolet Cadillac responded

Hi, Teacher! Thank you for the stellar review. We're happy to hear that you left the dealership satisfied with our services. Take care! Sincerely, John Allen, General Manager

November 13, 2021

friendly staff. quick service. would recommend to others. clean and comfortable lounge to wait in. More

by SURFIN1949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2021 -

Allen Chevrolet Cadillac responded

Hi, SURFIN1949! Thank you for the stellar rating. We're happy to hear that your positive experience earned us your recommendation. We look forward to your next visit. Have a great day! Sincerely, John Allen, General Manager

November 13, 2021

new car lease, crack in windshield, needs oil change, low tire pressure, wiper blades need replacing, making driving in rain unacceptable. 5,700 miles on car that I was not informed of. have been tol More

by jjkoviack
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nolan Kinchsular
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Kapp
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Nov 15, 2021 -

Allen Chevrolet Cadillac responded

jjkoviack, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, John Allen, General Manager

Nov 17, 2021 -

jjkoviack responded

all I am asking is to not be ignored. I have been told my windsheild would be replaced since the day I purchased the vehicle and have been told my calls would be returned and they have not. I also have not received an acceptable explanation why the 7,500 miles on the odomoter which I was not informed of , are also part of my lease. If these issues ever get resolved I will gladly change the one star rating.

November 12, 2021

Great service and courteous staff. Comfortable waiting area with accommodations. Plus half off lifetime oil changes help as well. More

by MARIORINNA
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg
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Nov 15, 2021 -

Allen Chevrolet Cadillac responded

Hi, MARIORINNA! Thank you for the stellar rating. We're happy to hear that you left the dealership satisfied with our services. Safe travels! Sincerely, John Allen, General Manager

November 12, 2021

I have always been very impressed by the professionalism and courtesy that the Allen Chevrolet staff show the customers. More

by josh1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2021 -

Allen Chevrolet Cadillac responded

Hi, josh1954! Thank you for the stellar review. We're happy to hear that you left the dealership satisfied with our services. Have a great day! Sincerely, John Allen, General Manager

November 11, 2021

Satisfied With the service with the following up after the fact of the purchase and second time coming there to buy a car so we’re good More

by EAGLEYE380
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2021 -

Allen Chevrolet Cadillac responded

Hi, EAGLEYE380! Thank you for the 5-star rating. We're happy to hear that your positive experiences earned us your loyalty and trust. We look forward to your next visit. Have a great day! Sincerely, John Allen, General Manager

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