Allen Chevrolet Cadillac

Purchased brand new 2021 Cadillac Escalade 100k vehicle . 5000 miles later transmission went out and after 2 month of truck being at dealer and I’m paying $1500 per month on something I don’t have - t 5000 miles later transmission went out and after 2 month of truck being at dealer and I’m paying $1500 per month on something I don’t have - they claimed issue was fixed and from the first day I picked it up the original sounds I brought truck in for is still there so truck went back to dealer and stayed another week for them to say we didn’t change the transmission last time but now we will Dealer service department won’t answer calls and nobody bothers to call back with an update I feel like I’m being totally disrespected when I gave 100k worth of business to this place . I will not do this mistake again with this dealer . More

Vicki in parts very helpful in finding tires for my 2018 Silverado and will be making appointment for install had oil change service was great thanks Silverado and will be making appointment for install had oil change service was great thanks More

It was another great experience .nolan and Alaina was very helpful with the entire process This is cc7 vars we bought from Allen chevrolet.thanks Barb and denise very helpful with the entire process This is cc7 vars we bought from Allen chevrolet.thanks Barb and denise More

Called to come in for Oil change with out a appt and was in and out super fast. I will be back. in and out super fast. I will be back. More

I put a deposit on a 2022 Chevy 2500 hd and before I gave them a deposit I said I wasn’t interested in Allen care. They took my deposit after me telling them that I wasn’t interested in the Allen care war them a deposit I said I wasn’t interested in Allen care. They took my deposit after me telling them that I wasn’t interested in the Allen care warranty. My sales person josh will verify along with the sales manager. This was in July 2021 Then after 5 months wait they wouldn’t let me purchase my truck without Allen care I already sold my 2017 truck or I would have backed out of the whole deal if that isn’t a form of coercion I don’t know what is. So frustrating to be handled like that. My salesman josh whom I like can verify this story I won’t step foot on that lot again. Warranty or otherwise More

Customer service was amazing. Vehicle was done before the estimated time. Very pleased with everything at this dealership estimated time. Very pleased with everything at this dealership More

The staff was extremely helpful in all aspects of the car buying experience. They were friendly and kind throughout. Randy, and Nolan were outstanding. I feel not only did I buy a car, but gained some friend buying experience. They were friendly and kind throughout. Randy, and Nolan were outstanding. I feel not only did I buy a car, but gained some friends! More

Everyone thorough and friendly. Good staff. A pleasure to deal with. They care about their customers deal with. They care about their customers More

Josh and Brad did a fantastic job on getting my Volt diagnosed and repaired in a very timely fashion. Couldn’t be more satisfied with the excellence in quality, cost and service provided by Allen Chevr diagnosed and repaired in a very timely fashion. Couldn’t be more satisfied with the excellence in quality, cost and service provided by Allen Chevrolet!! More

They were very nice and informative they plug my tire andno charge the office girl was so nice and the place was very clean andno charge the office girl was so nice and the place was very clean More