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Allen Chevrolet Cadillac

Monroe, MI

Overview
Employees
Reviews
Vehicles
4.3
1,859 Reviews
We are your Monroe Cadillac dealership serving Toledo Cadillac drivers. At Allen Chevrolet Cadillac, our commitment is to our customers and the community. We strive to exceed your expectations by delivering outstanding customer service and satisfaction while helping support the Monroe community.
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15180 South Dixie Hwy

Monroe, MI

48161

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Showing 1,859 reviews

December 25, 2021

Will never buy another car at this dealership. They did not show me all of the options on my new car. They lied to me about my lease vehicle. They said they were turning my lease in but after keeping me More

by LORIMERIDETH
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Kapp
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Jan 11, 2022 -

Allen Chevrolet Cadillac responded

LORI MERIDETH, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, John Allen, General Manager

December 25, 2021

Their service was good.i would recommend them to my friends. Great service overall. Good job More

by GARYLCRUMRINE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason r
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Dec 28, 2021 -

Allen Chevrolet Cadillac responded

Hi, GARYLCRUMRINE! Thank you for the 5-star review. We're happy to hear that working with the team earned us your recommendation. We hope to work with you again in the future. Safe travels! Sincerely, John Allen, General Manager

December 25, 2021

My car actually came back broke … they broke the ring they were suppose to fix …. Worse than when I dropped it off. Never once a sorry. Service Dept is no place I would trust again! More

by RJREAU
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Brad Porter
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2022 -

Allen Chevrolet Cadillac responded

RJREAU, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, John Allen, General Manager

December 25, 2021

As always, the service at Allen Chevrolet Cadillac was excellent. Acceptable wait time for my vehicle to be serviced. More

by PIZZATOJD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2021 -

Allen Chevrolet Cadillac responded

Hi, PIZZATOJD! Thank you for the stellar review. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon! Sincerely, John Allen, General Manager

December 24, 2021

The only dealership that I will ever use ,And Have purchased more than 40 trucks and cars from Craig S He's family More

by RMFRENDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2021 -

Allen Chevrolet Cadillac responded

Hi, RMFRENDO! Thank you for the 5-star rating. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Have a great day! Sincerely, John Allen, General Manager

December 23, 2021

I had a problem with a vibration when my truck shifted. Took it in Haven't felt a vibration yet. More

by Wendy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2021 -

Allen Chevrolet Cadillac responded

Hi, Wendy! Thank you for the 5-star rating. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Take care! Sincerely, John Allen, General Manager

December 22, 2021

The people in the service department were friendly and we had to use it for the holiday weekend.We brought the truck back the following Monday and it was fixed the same day!,.. Great service! More

by murchiefisher@gmail.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2021 -

Allen Chevrolet Cadillac responded

Hi, murchiefisher@gmail.com! Thank you for the stellar rating. we're happy to hear that working with the team elevated your experience with us. We hope to work with you again soon. Take care! Sincerely, John Allen, General Manager

December 22, 2021

Seemed like it took an extra long time to cut the deal and get the paperwork signed More

by TOWN1951
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Becerra
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Dec 23, 2021 -

Allen Chevrolet Cadillac responded

TOWN1951, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, John Allen, General Manager

December 21, 2021

Our pick up time was delayed 2 times. We went there to retrieve the vehicle 2 times and were not called either time to up date us or save us a trip. Was told there was staffing shortage. Please call so th More

by LIFECARES
Recommend Dealer
Yes
Employees Worked With
julianna
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Dec 22, 2021 -

Allen Chevrolet Cadillac responded

LIFECARES, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, John Allen, General Manager

December 21, 2021

Great Employees ! Excellent Service Department ,I’m a Great Employees ! Excellent Service Department , I’m a CUSTOMER, that had bought / Leased vehicles thru Allen Chevrolet Cadillac for over Forty More

by Joyce.kapp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
. . BOBBY KAPP, sales representative ~, Nathan Davison
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Dec 22, 2021 -

Allen Chevrolet Cadillac responded

Hi, Joyce.kapp! Thank you for the stellar rating. We're delighted and honored to hear that we have been able to serve your for over 40 years now. Your loyalty and trust mean the world to us. We hope to work with you again soon. Have a great day! Sincerely, John Allen, General Manager

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