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Allen Chevrolet Cadillac

Monroe, MI

Overview
Employees
Reviews
Vehicles
4.3
1,854 Reviews
We are your Monroe Cadillac dealership serving Toledo Cadillac drivers. At Allen Chevrolet Cadillac, our commitment is to our customers and the community. We strive to exceed your expectations by delivering outstanding customer service and satisfaction while helping support the Monroe community.
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15180 South Dixie Hwy

Monroe, MI

48161

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Showing 1,854 reviews

February 01, 2022

Got an oil change, the process went smoothly. All the staff was very friendly, even the staff I did not deal with directly. More

by LAURIEJBRUCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hilary
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Feb 02, 2022 -

Allen Chevrolet Cadillac responded

Hi, LAURIEJBRUCE! Thank you for the 5-star rating. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Safe travels! Sincerely, John Allen, General Manager

January 31, 2022

Awesome staff, very polite, courteous and helpful with all aspects of buying leasing and servicing of your vehicle. More

by SCOTTC5567
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Berg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2022 -

Allen Chevrolet Cadillac responded

Hi, SCOTTC5567! Thank you for the 5-star review. We're happy to hear that working with the team led to such a positive experience. We hope to work with you again soon. Take care! Sincerely, John Allen, General Manager

January 30, 2022

Personnel very helpful and responsive. Service promptly done even without appointment! Great experience with competitive pricing. More

by HJONCYN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hilary and Mark
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Jan 31, 2022 -

Allen Chevrolet Cadillac responded

Hi, HJONCYN! Thank you for the 5-star review. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Have a great day! Sincerely, John Allen, General Manager

January 29, 2022

I came in looking for a car I saw online, Joe met with me and took me right to it. He saw I knew what I was looking for and didn't try to pressure or push me to anything. Genuinely good guy, who looks out fo More

by Graham H.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Donovan
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Jan 31, 2022 -

Allen Chevrolet Cadillac responded

Hi, Graham H.! Thank you for the 5-star review. We're happy to hear that working with Joe earned us your recommendation. We look forward to your next visit. Safe travels! Sincerely, John Allen, General Manager

January 29, 2022

AWESOME, people really treat you good when doing business with them. I was able to get into a nice suv with low miles at a great cost. will be back to buy again. JOE D is the BEST!!! More

by ZEUNNAROSE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Donovan
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Jan 31, 2022 -

Allen Chevrolet Cadillac responded

Hi, ZEUNNAROSE! Thank you for the 5-star review. We're happy to hear that working with Joe earned us your loyalty and trust. We look forward to your next visit. Take care! Sincerely, John Allen, General Manager

January 29, 2022

They do not answer the phone they do not keep track of the appointments they make and get back to you More

by KJZS.723
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
If I knew their nameI would enter it
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Jan 31, 2022 -

Allen Chevrolet Cadillac responded

KJZS.723, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, John Allen, General Manager

January 27, 2022

Excellent customer service. Everyone was very friendly and helpful. I would highly recommend Allen Chevrolet for all your car needs! More

by ANDREACLEGG726
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Woody
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Jan 28, 2022 -

Allen Chevrolet Cadillac responded

Hi, ANDREACLEGG726! Thank you for the 5-star rating. We're happy to hear that your positive experience earned us your recommendation. We hope to work with you again soon. Have a wonderful day! Sincerely, John Allen, General Manager

January 27, 2022

Took three days to fix a simple problem that should have been uncovered during presale inspection. More

by CAROLINEH1963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2022 -

Allen Chevrolet Cadillac responded

CAROLINEH1963, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, John Allen, General Manager

January 27, 2022

Don’t know what happened but this dealership has gone downhill. The last few times I’ve had my car in for service has been just awful. Lack of communication, poor customer service and taking way to long More

by Mickdeedee
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Brad Porter
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole
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Jan 28, 2022 -

Allen Chevrolet Cadillac responded

Mickdeedee, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, John Allen, General Manager

January 26, 2022

Great experience! Craig helped make this experience the best it could be! He set up everything he could inside my brand new Camaro and that helped so much because I’m technically challenged! He got us 2 re More

by memorylane1@charter.net
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2022 -

Allen Chevrolet Cadillac responded

Hi, memorylane1@charter.net! Thank you for the stellar review and for sharing this lovely photo with us. We're delighted to hear that working with Craig elevated your experience with us. Congratulations on your new Camaro! We hope you enjoy the ride! Sincerely, John Allen, General Manager

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