Allen Chevrolet Cadillac

Scheduling was very easy and prompt. Recall work was done along with routine service. Great service! Recall work was done along with routine service. Great service! More

Dropped off the truck because my sirius xm stopped working and it was pulling to the right. Sirius had sent me something to fix the reception along with a free install card. It was never tried and I w working and it was pulling to the right. Sirius had sent me something to fix the reception along with a free install card. It was never tried and I was told my antenna was bad....most expensive option of course. They also said both calipers on the passenger side were locked up. I said do a complete break job all the way around. This used to be at most a 1500-2000 dollar job on the high side. I was quoted 5200 dollars!!! I reluctantly paid the outlandish price. When I went to pick it up the price had gone up 600 dollars to a total of 5900 and some change. When I asked there was no explanation. At this point I just wanted my truck so I paid it. When I started the truck with the auto start it sounded like I had open headers. A mechanic happened to be in the parking lot and he said "oh thats a bad exhaust leak for sure". This was on a friday and the manager asked if I could bring it back on Monday. On my way home the steering wheel was on a 45 degree angle. Basically, they gave my truck back with more problems than when I took it in, charged me almost six thousand dollars, and than made excuses as to why, saying the mechanic was having a hard time because of the lift kit....it's a factory 2500 HD...NO LIFT KIT. Than it was because of my tires for the pull to the right due to "road walk". Anybody who knows what road walk is knows it doesn't make the truck pull to one side when the breaks are pushed or the steering wheel let go of. And nobody had an answer as to how NOBODY heard my exhaust INDOORS when it sounded like open headers outside. They fixed the exhaust saying the wrong gasket was sent. They worked on the alignment for awhile before giving my keys back and giving me all the excuses as to why the mechanic was having such a hard time (the phantom lift kit and the road walking tires). It was still off and pulling to the right. I went to Belletire, paid 100 bucks, and they fixed my alignment and showed that the front passenger side was way off. Took about 15 minutes where as your dealership had it for two weeks and charged me 6000 dollars!! This used to be the best service department around. Never overcharged, didn't make excuses, and did quality work. I will NEVER go back there again. Oh and I forgot to mention that they changed the rear main seal because they "noticed a slight leak" without saying anything. It is absolutely pathetic how downhill this dealership has gone in the past few years. It started with the sales department and now the service. More

Thanks but I wasn’t expected to pay so much nice waiting room and internet room and internet More

Called multiple times for an update was told I would be called shortly and almost every time was not called back. Multiple times I was told something would be done by the end of the day, only to be told th called shortly and almost every time was not called back. Multiple times I was told something would be done by the end of the day, only to be told the same the next day, several days in a row. More

My son took my car in and they gave good service. They checked everything and did everything right. We were very pleased with the speed and quality of service. checked everything and did everything right. We were very pleased with the speed and quality of service. More

Great experience from start to finish. Craig and Nolan both were friendly and knowledgeable and made the process quick and easy. both were friendly and knowledgeable and made the process quick and easy. More

I would give it zero stars if i could. Took eight weeks to look at the car. Never returned phone calls, when i could a hold of somebody. The only response for not looking at the car was a lack of employees to look at the car. Never returned phone calls, when i could a hold of somebody. The only response for not looking at the car was a lack of employees. More

Dropped vehicle off at 10 am and vehicle was completed same day by 3 pm. same day by 3 pm. More

Great Dealership and Service Department they call and make sure you've done all you can to keep our Traverse updated. make sure you've done all you can to keep our Traverse updated. More

Always goes above and beyond. All issues have always been rectified. If you're looking for a great service look no further!! rectified. If you're looking for a great service look no further!! More