Allen Chevrolet Cadillac

Worked with Mike Johnson. He was fantastic. Will be back. Gave us a great deal He was fantastic. Will be back. Gave us a great deal More

I would not recommend Allen Chevrolet to anyone after what they did with my vehicle as well as their complete lack of communication and disrespect from management. My 2020 Chevy Silverado 1500 had an oil what they did with my vehicle as well as their complete lack of communication and disrespect from management. My 2020 Chevy Silverado 1500 had an oil leak from the rear main seal. Allen Chevy assured me they could fix it back on February 18, 2024. Shortly after bringing my truck back home after they fixed the oil leak, the truck began significantly leaking oil again. Allen Chevy explained they aren’t sure why this would happen and offered to fix it again and promised me a loaner vehicle in the meantime as long as I scheduled my service appointment on the specific date they requested. Well, I took my truck in to be serviced and they couldn’t give me a loaner vehicle. They had my truck in their shop for 24 days, finally getting me in a loaner after almost 3 weeks. They explained that the rear main seal was leaking where the rear main seal housing meets the oil pan, so both needed to be replaced. Once service told me my truck was done and the leak was completely repaired, I went to pick it up and returned the loaner vehicle. Immediately after getting my keys and walking out to my truck in their parking lot, there was a large puddle of oil under my truck as it was still actively leaking. I went back inside to tell them, and the service member I was working with (Dane) had already left out the back door for the day and the receptionist told me they can’t put me back in a loaner vehicle but they would be happy to take my truck back to fix it again. At this point, this was completely unacceptable. I had to take my truck home as I didn’t have a way home. The truck leaked and burned oil the entire drive and left a large oil puddle in my driveway. Also, they performed an alignment on my truck after resealing the oil pan and left my steering wheel completely crooked after performing the alignment. They damaged a CV shaft in the process and charged my warranty company for this damage which is fraudulent. I called Allen Chevy back the next day and spoke with Dane, he tried telling me that it was a rain puddle I was seeing on the ground. Which is completely inappropriate. My truck was entirely inoperable at this point as it leaked half a gallon of oil out overnight. So, after charging GM and my warranty company for fixing the truck twice now, it’s more inoperable than it was initially when taking it in because the mechanics messed it up so bad. The service department did not include details on the report I was given after they serviced my truck which should have provided me with details on what they completed on the vehicle. When speaking with Dane, I explained to him that I wanted the manager Brad Porter to return my phone call as this is who I was told I can discuss my complaint with. I never received a phone call back from Brad, despite calling him a few times and leaving a message requesting that he return my call. This dealership is not only extremely negligent, but extremely disrespectful. They significantly depreciated the value of my vehicle due to them messing it up so bad. I will deter every single person I know from ever using this dealership because I certainly don’t want this to ever happen to someone else. This has put a major hardship on my family as my truck was our family vehicle. And Allen Chevy doesn’t seem to care about that at all, as no one STILL has not contacted me back or will answer my phone calls. More

Wonderful service from sales person Josh Kimbrell and tge entire dealership! We traveled from Santa Fe, New Mexico to do business with them and pick up our Cadillac XT4. We did this in January but due to som entire dealership! We traveled from Santa Fe, New Mexico to do business with them and pick up our Cadillac XT4. We did this in January but due to some health issues my review is long overdue! Thank you Josh and team! Loving my 2023 XT4! Laura More

kind, quick, and precise. everything he promised ended up being true, and i walked away with a vehicle i like more than the one i went in with my eyes on. thanks jason! i love everything he promised ended up being true, and i walked away with a vehicle i like more than the one i went in with my eyes on. thanks jason! i love my 2020 chevy trax! More

Mike is always knowledgeable and brings a sense of humor along with it. I’ve bought cars from him a couple of times and definitely would go to him for the next car. along with it. I’ve bought cars from him a couple of times and definitely would go to him for the next car. More

If you want to be lied to and embarrassed in front of the dealership with your credit this is the dealership they do not care and will you waste your time and will let everyone in the lobby know your situati dealership with your credit this is the dealership they do not care and will you waste your time and will let everyone in the lobby know your situation. I do take responsibility for what I owe but don't text me all day saying you're going to pay double for my vehicle and then have your sales manager come out and yell all my information to the lobby, I would be more understanding if you talked to me directly instead of yelling, But I will not be recommending this place to anyone also hire more guys like tony if you scare off future customers. More

Very responsive. Took the time to help me and my family. Would recommend to anyone. Took the time to help me and my family. Would recommend to anyone. More

Jaden Quinn is a excellent salesman , highly recommended him to any one in the market for a vehicle him to any one in the market for a vehicle More

This was my first time visiting Allen Chevrolet. Everyone was more than helpful and very kind! I sent my 16 year old son in alone, to my surprise by the time I parked and walked into the dealership, Everyone was more than helpful and very kind! I sent my 16 year old son in alone, to my surprise by the time I parked and walked into the dealership, Mike was already speaking with my son. My son was treated with respect as soon as Mike met him. Not only did he sell my son a truck, he gave him financial and life advice. I never dreamed a salesman would take the time to speak with a 16 year old, but Mike did, and he was beyond great! Funny, professional, and just an awesome guy! We all met as strangers that day, but by the end of the deal Mike felt like family. Thank you Mike and Allen Chevrolet! More

I was looking for a new dealer as I had a Horrible experience at a previous dealer and I needed to get options on a lease that was ending I called and scheduled a appointment to go over my options whe experience at a previous dealer and I needed to get options on a lease that was ending I called and scheduled a appointment to go over my options when I arrived at Allen Chevy I was greeted by Michael Vantress. He kindly and with a huge smile asked what he could do to help I explained my situation to him and he starting working with me on the lease process.. He was always willing to Answer any questions I had Even if they were crazy . He helped me Order my next Chevy Silverado and I just received it he even managed to get it to me before my current lease ended... the finance Manger Jess was amazing as well he helped answer any of my questions without pressure to make a quick decision... Thank you Allen Staff for helping make a Stressful purchase 💯 Stress free.. Michael Vantress thank you for being so patient with me and helping me find a Truck that is going to take me on lots of Adventures. You absolutely made me feel like family and not just another customer. More