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Allen Chevrolet Cadillac

Monroe, MI

4.3
1,853 Reviews
We are your Monroe Cadillac dealership serving Toledo Cadillac drivers. At Allen Chevrolet Cadillac, our commitment is to our customers and the community. We strive to exceed your expectations by delivering outstanding customer service and satisfaction while helping support the Monroe community.
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15180 South Dixie Hwy

Monroe, MI

48161

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Showing 1,853 reviews

March 02, 2022

The workers are courteous and the service was prompt. I will be returning there for my next oil change. More

by bstone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2022 -

Allen Chevrolet Cadillac responded

Hi, bstone! Thank you for the stellar rating. We're happy to hear that your positive experience earned us your loyalty and trust. We look forward to your next visit. Have a wonderful day! Sincerely, John Allen, General Manager

March 01, 2022

Always quality work and always done by Josh Halsey. Appreciate how quickly it’s completed also More

by tjrogie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Halsey
Mar 02, 2022 -

Allen Chevrolet Cadillac responded

Hi, tjrogie! Thank you for the stellar rating. We're delighted to hear that working with Josh elevated your experience with us. We hope to work with you again soon. Take care! Sincerely, John Allen, General Manager

March 01, 2022

Bought my car not 2 months later starts making loud noise get the car in after scheduling about a month out was told diagnostic will be about an hour …. 2 1/2 hours later finally found out what was going on More

by KATIECHROMIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2022 -

Allen Chevrolet Cadillac responded

KATIECHROMIK, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, John Allen, General Manager

February 28, 2022

Love this dealership! And Always a good experience and with great service. Thank you Allen chevy More

by Jill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alayna Kinchsular
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Allen Chevrolet Cadillac responded

Hi, Jill! Thank you for the stellar rating. We're delighted to hear that working with the team elevated your experience with us. We hope to work with you again soon. Take care! Sincerely, John Allen, General Manager

February 28, 2022

Worst service ever the left hand doesnt know what the right hand is doing there started when I bought the vehicle there the day after I bought the truck the backup camera went out sales guy said they wou More

by Carl
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad Porter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Allen Chevrolet Cadillac responded

Carl, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, John Allen, General Manager

Mar 07, 2022 -

Carl responded

You could satisfy me by picking up the 850$ tab that I had to spend on this truck that your dealership inspected or didn’t inspect before you put it out for sale?

February 27, 2022

The place was clean and had a relaxing feel. I didn't feel any pressure to buy. My sales person answered all my questions. I would recommend this dealership. More

by Moda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nolan Kinchsular
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alayna Kinchsular
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jasen Raby
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Kapp
Feb 28, 2022 -

Allen Chevrolet Cadillac responded

Hi, Moda! Thank you for the stellar rating. We're delighted to hear that working with the team earned us your recommendation. We hope to work with you again soon. Safe travels! Sincerely, John Allen, General Manager

February 27, 2022

Not prepared for appointment, 35k vehicles should come with 2keys/fobs if not get two More

by BTO1220
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Nelson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Ruiz
Mar 04, 2022 -

Allen Chevrolet Cadillac responded

BTO1220, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, John Allen, General Manager

February 26, 2022

The saleman was very helpful and polite he kept. Very well informed about the process we were going through to get the car we wanted More

by ANTHONYMERSHON9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Allen Chevrolet Cadillac responded

Hi, ANTHONYMERSHON9! Thank you for the 5-star review. We're delighted to hear that working with the team elevated your experience with us. We look forward to your next visit. Have a wonderful day! Sincerely, John Allen, General Manager

February 26, 2022

Lack of communication, appointments not kept, extremely slow service. No loaner given when they had vehicle for 3 weeks More

by Strawser95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad Porter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Allen Chevrolet Cadillac responded

Strawser95, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, John Allen, General Manager

February 26, 2022

Highly recommend Jasen Raby! Great guy to deal with for your next new or pre-owned vehicle! More

by jraby1111
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachael Kremnec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kayla George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasen Raby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Keblesh, Danny Ruiz
Feb 28, 2022 -

Allen Chevrolet Cadillac responded

Hi, jraby1111! Thank you for the stellar rating. We're delighted to hear that working with Jasen earned us your recommendation. We hope to work with you again soon. Have a great day! Sincerely, John Allen, General Manager

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